Bfsi Jobs in Michigan (NOW HIRING)

Role: Business Relationship Manager - BFSI
Location: Detroit, MI
Key Responsibilities
1. Client Relationship Management
• Build and maintain executive-level relationships with client stakeholders (CXO, Business Heads, Operations Leaders, Technology Leaders).
• Act as the trusted advisor for business transformation, operational excellence, and technology modernization initiatives.
• Drive customer satisfaction, account governance, and strategic engagement.
• Conduct periodic business reviews and executive steering meetings.
2. Account Growth & Sales
• Own account growth targets and revenue expansion.
• Identify opportunities across:
oDigital Transformation, Data & AI, Cloud & Infrastructure
oApplication Services, Business Process Services (BPS)
oIndustry-specific solutions
• Lead and coordinate RFPs, proposals, solution shaping, and contract negotiations.
• Drive cross-sell and up-sell opportunities.
3. Business Development
• Develop multi-year account growth plans.
• Build pipeline and pursue new logos or additional business units within existing clients.
• Create account strategies aligned to client business priorities and market trends.
4. Delivery Governance
• Partner with delivery teams to ensure:
oSLA achievement
oOperational excellence
oRisk management
oFinancial performance
oCustomer satisfaction
• Escalate and resolve business-critical issues.
• Drive transformation and productivity initiatives.
5. Executive Stakeholder Management
• Engage with:
oCIOs, COO/Operations Heads, CFO organizations
oChief Claims Officers, Chief Underwriting Officers
oProcurement leaders
• Position organization as a strategic transformation partner.
6. Financial Accountability
• Manage account P&L.
• Track revenue, margins, utilization, and profitability.
• Drive commercial negotiations and contract renewals.
7. Transformation Leadership
• Identify opportunities for:
oAI/GenAI adoption
oAutomation & Process reengineering
oDigital operations
oCustomer experience improvement
oBuild transformation roadmaps and business cases
Qualifications:
• 10-15 years of experience in account management and client relationship roles.
• Strong knowledge of BFSI operations and transformation programs.
• Experience in BFSI Domain especially Retail Banking, Asset Finance
• Regulatory Compliance, Risk Management
• Executive stakeholder management experience.
• Experience in governance, delivery oversight, and growth initiatives.
Key Skills:
Business Skills
• Account Strategy, Revenue Growth, Consultative Selling
• Executive Engagement, Financial Management, Contract Management
Leadership Skills
• Stakeholder Management, Negotiation,
• Influencing, Team Leadership, Conflict Resolution
Transformation Skills
• Digital Transformation, Data & Analytics, AI & GenAI,
• Automation, Process Excellence
Salary Range: $135,150- $182,850 a year
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