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Harrah's Cherokee Valley River Casino & Hotel Position Description

POSITION TITLE:                          Race & Sportsbook Writer

DEPARTMENT:                                Race & Sportsbook

GRADE/FLSA STATUS:                H7--Non-Exempt

BADGE TYPE/COLOR:                 Key--Blue

REPORTS TO:                                  Supervisor, Race & Sportsbook, and DR Supervisor, Race & Sportsbook 

SUPERVISES:                                    NA

JOB SUMMARY:

Provide excellent service to customers who place a bet at the Race & Sports Book area. Ensure that all customers understand the various types wagers, displays patience with novice customers and engages in friendly conversation with all customers. Process all cash transactions quickly and accurately.

JOB ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Greet customers; input betting information into computer; print ticket; accept money and give ticket and change to customers

• Accurately maintains bank

• Verifies winning tickets

• Handle and solve any concerns and questions by customers

• Explain wagering information when needed

• Report all pertinent information directly to the /race and sportsbook shift supervisor

• Maintain and update betting boards  or televisions for customers to view

• Delight our guests with outstanding resort level service which includes creating a fun and exciting environment for the guest 

• Proactive with incidents and issues ensuring resolution with employees and guests

• Participative member of the team by volunteering and being involved in buzz sessions, projects, committees, and task forces by providing input and suggestions

• Other duties as requested to deliver excellent service to internal and external customers

• Maintain a clean and orderly work environment

• Display Spotlight behaviors, and present upbeat and positive attitude 

• Maintain environment of readiness pertaining to supplies, resources, and tools to perform job duties

• Adhere to regulatory, departmental and company polices/procedures  in an ethical manner

MINIMUM QUALIFICATIONS:

• High school graduate or GED required

• Six months experience as a Race & Sports Writer preferred

• Six months customer service preferred 

• Six months money handling experience preferred

• Must demonstrate the following essential knowledge and skills:

• Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint and Outlook

• Ability to subtract, multiply and divide numbers is essential

• Attention to detail

• Strong interpersonal skills

• Ability to handle multiple priorities in a fast-paced environment

• Willing to learn and to be adaptable

• Neat, professional appearance with excellent personal hygiene

• Able to get along with co-workers and work as a contributing member of a team

• Organization and time management skills

• Excellent oral, written and public communication skills

PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS:

• Must be physically mobile with reasonable accommodations

• Must be able to respond to visual and aural cues

• Must be able to operate in mentally and physically stressful situations

• Must be able to attend to multiple tasks simultaneously

• Must be able to lift up to 40 pounds and carry up to 5 pounds

• Must be able to stoop, bend, reach, kneel, twist and grip items 

• Must be able to stand on feet 8 hours at a time

• Must have the manual dexterity and coordination to operate office equipment, including, PC computers, fax machine and photo copier

• Must be able to read, write, speak and understand English

• Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds and air quality including second hand smoke

• Must be able to work a flexible schedule including weekends, evenings and holidays

This is not necessarily an exhaustive list of all responsibilities, requirements, or working conditions associated with the job. Harrah's Cherokee Valley River Casino & Hotel  reserves the right to make changes to the above job description whenever necessary.    6.7.19