Benefit Recovery Jobs (NOW HIRING)

If you are a current State of Maine employee, please submit your application through the internal application process using the Find Jobs report in PRISM. Seasonal employees who do not have PRISM access should apply through the State's career page and indicate on the application that they have previously worked for the State.
Department of Administrative and Financial Services (DAFS)
Business Services Manager
Opening Date: August 19, 2026
Closing Date: September 1, 2026
Job Class Code: 0044
Grade: 26 (Supervisory)
Salary: $59,716.80 - $84,468.80 per year
Position Number: 03030-4449
Are you an experienced accounting professional who is detail oriented and enjoys independent work in a dynamic, fast-paced environment? Do you possess a high degree of initiative? Then we are looking for you!
This is a full-time position located in Augusta.
Core Responsibilities:
The DHHS Financial Service Center is seeking a Business Services Manager to join the Recovery Division. This position will contribute to the Department's mission by helping us ensure state and federal funds are utilized in an efficient manner to meet the health and welfare needs of Maine's citizens. The Recovery Division's primary scope of work includes depositing money, establishing receivables, and collecting millions of dollars in identified debt owed to DHHS annually, from a variety of sources.
As a Benefit Recovery Manager within the Recovery Division, you will be responsible for:
• Supervising a team of three, while directly managing the recovery of member-based, public assistance overpayments.
• Organizing and directing recovery operations and activities to provide adequate records, controls, and planning.
• Reviewing, analyzing, and assessing management procedures to recommend changes and improve operational efficiency and effectiveness.
• Serving as the subject matter expert of the assigned DHHS program(s) and the associated procedures, policies, regulations, and legal requirements.
• Ensuring accurate reporting, maintaining compliance and minimizing risk.
• Reviewing policies, procedures and laws pertaining to DHHS program areas and proposing changes to senior leadership to better achieve organizational goals.
The Business Services Manager will take on and lead new, enhanced lines of recovery work, to increase the efficiency of collections and develop/implement processes that adhere to state and federal regulations. As a Business Services Manager you will be expected to adapt to fluctuations in daily assignments within a fast-paced environment. The successful candidate should possess excellent communication skills, extraordinary attention to detail and the ability to use outstanding customer service skills to foster and maintain relationships with internal and external customers alike.
Minimum Qualifications:
Advanced education, training, and experience in business, hospital, or public administration demonstrating competency in planning, coordinating, and monitoring business operations, developing and overseeing budgets, and acting in an official supervisory capacity.
The backgrounds of well-qualified candidates will demonstrate the following competencies:
• Experience and knowledge of customer service, collections, and negotiation techniques.
• Experience in accounting and operational management.
• A proven ability to identify, enhance and implement process improvements.
Thinking about applying?
Research shows that people from historically excluded communities tend to apply to jobs only when they check every box in the posting. If you're currently reading this and hesitating to apply for that reason, we encourage you to go for it! Let us know how your experience and passion set you apart.
Agency information:
The DHHS Financial Service Center is responsible for program accounting, cash management and revenue/expenditure controls for the Department of Health and Human Services (DHHS). The Service Center provides budgetary and fiscal analysis for many complex areas within DHHS, including TANF (i.e. Temporary Assistance for Needy Families) and MaineCare (Maine's Medicaid Program). The Service Center works collaboratively with senior leadership at State agencies, providing consultative financial and accounting services. Areas of fiscal expertise include compliance with State and Federal laws and regulations, statewide budgetary policy, budget development and monitoring, application of generally accepted accounting and financial practices, grant management, financial analysis, cash management, accounting and financial processing, and legislative support.
Application Information:
For questions about this position, please contact Shawn Warren at Shawn.E.Warren@Maine.gov
Please submit a State of Maine direct hire application, resume, and copies of post-secondary transcripts before the closing date.
Please submit all documents or files in a PDF or Word format.
To request a paper application, please contact Mandy.Hernandez@Maine.gov
Benefits of working for the State of Maine:
No matter where you work across Maine state government, you find employees who embody our state motto-"Dirigo" or "I lead"-as they provide essential services to Mainers every day. We believe in supporting our workforce's health and wellbeing with a valuable total compensation package, including:

• Work-Life Fit - Rest is essential. Take time for yourself using 13 paid holidays and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave. When you or immediate members of your family are ill, utilize 12 days of sick leave per year.
• Health Insurance Coverage - The State of Maine pays 85%-95% of employee-only premiums ($12,213.60 - $13,650.48 annual value), depending on salary. Use this chart to find the premium costsfor you and your family, including the percentage of dependent coverage paid by the State.
• Health Insurance Premium Credit - Participation decreases employee-only premiums by 5%. Visit the Office of Employee Health and Wellness for more information about program requirements.
• Dental Insurance - The State of Maine pays 100% of employee-only dental premiums ($365.28 annual value).
• Retirement Plan - The State contributes the equivalent of 14.06% of the employee's pay towards the Maine Public Employees Retirement System (MainePERS), on behalf of the employee.
• Gym Membership Reimbursement - Improve overall health with regular exercise and receive up to $40 per month to offset this expense.
• Health and Dependent Care Flexible Spending Accounts - Set aside money pre-tax to help pay for out-of-pocket health care expenses and/or daycare expenses.
• Public Service Student Loan Forgiveness - The State of Maine is a qualified employer for this federal program. For more information, visit the Federal Student Aid office.
• Living Resources Program - Navigate challenging work and life situations with our employee assistance program.
• Parental leave is one of the most important benefits for any working parent. All employees who are welcoming a child-including non-birthing and adoptive parents-receive six weeks of fully paid parental leave. Additional, unpaid leave may also be available, under the Family and Medical Leave Act.
• Voluntary Deferred Compensation - Save additional pre-tax funds for retirement in a MaineSaves 457(b) account through payroll deductions.

State employees are eligible for an extensive and highly competitive benefits package, covering many aspects of wellness. Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness.
Note: Benefits may vary somewhat according to specific collective bargaining agreements and are prorated for anything less than full-time.
There's a job and then there's purposeful, transformative work. Our aim is to create a workplace where you can learn, grow, and continuously refine your skills. Applicants demonstrate job requirements in differing ways, and we appreciate that many skills and backgrounds can make people successful in this role.
As an Equal Opportunity employer, Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members, and our process ensures an inclusive environment to applicants of all backgrounds including diverse race, color, sex, sexual orientation or gender identity, physical or mental disability, religion, age, ancestry, national origin, familial status or genetics.
If you're looking for a great next step, and want to feel good about what you do, we'd love to hear from you. Please note reasonable accommodations are provided to qualified individuals with disabilities upon request.
If you are unable to complete the online application, please contact the Human Resources representative listed on the job opening you are interested in applying for. They will work with you for an alternative method of submitting.