Behavioral Management Aide Jobs in Minnesota (NOW HIRING)

Description
Internal Close Date: August 18, 2026
Grade Level: 7 (A)
Salary: $26.02 - $38.23 per hour
Salary Note: Starting pay rates are ultimately determined by the scope of the position, the candidate's relevant experience, and internal equity. New employees typically start in the lower half of the range, but experts in their field may be considered for starting pay rates in the top half of the range.
Department/Location: Low Income Public Housing / 92 St Marys Ave SE
Summary
The primary purpose of this position is to provide administrative assistance to an assigned Regional Property Manager in the areas of payroll, procurement, preventative maintenance, work orders, and tenant transfers. The incumbent is responsible for handling requests and complaints related to day-to-day property management, completing data entry and processing, and performing other routine office tasks.
All activities must support the Minneapolis Public Housing Authority's ("MPHA" or "Authority") mission, vision, and values.
Essential Duties and Responsibilities
The position duties and responsibilities listed below describe the general nature and scope of work. Other responsibilities, duties and skills may be required and assigned, as needed.
• Coordinates vacant unit process, including processing intend-to-vacate notices, tracking unit preparation work orders, preparing account reconciliation paperwork for tenant accounting, and processing vacate charges in a timely manner. Tracks turnover time and investigates discrepancies. Serves as the liaison between departments for vacancy information. Responsible for the long-term storage and maintenance of vacated tenant files.
• Serves as department coordinator for iProcurement software system, tracking and filing receipts and paid invoices.
• Manages petty cash for the AMP. Receives receipts, disperses funds, and reconciles receipts for check request to replenish funds. Tracks funds in compliance with finance audit standards.
• Monitors the authorized use of MPHA credit cards and accounts; reconciles receipts for monthly invoice approval. Performs P-card tracking and auditing.
• Processes sales and service charges and creates adjustment slips where needed for charges or credits. Sends original to Tenant Accounting with a copy to the tenant and the tenant file.
• Coordinates payroll and attendance tracking for the AMP. Maintains daily attendance log and informs appropriate departments of absences. Prepares timesheets for maintenance and trades staff based on daily time reports. Review timesheets for accuracy & appropriate use of leave, callback, overtime, and afterhours codes, as per the collective bargaining agreements. Audits stand-by-pay for Payroll Coordinator.
• Performs inventory control for appliances, including warranty tracking.
• Coordinates uniform purchases per collective bargaining agreements. Assists maintenance staff with purchases. Tracks orders and serves as liaison with vendor to fulfill orders. Returns or reorders items as needed.
• Performs general office administration, including ordering offices supplies, creating tenant notices appropriate to the target audience, scheduling meetings and appointments, assessing needs of callers and visitors, and responding to and resolving tenant and public inquiries.
• Provides assistance to Property Managers with Management Aide duties. Coordinates work order processing including opening and closing work orders, running reports, generating charges for current & vacated tenants, and investigating work order issues. Schedules Annual Preventive Maintenance of units, tracks and closes initial work order, and creates follow-up work orders.
• Coordinates showing of vacant units with the Leasing Department and Management Aide. Shows units to current and prospective tenants as needed.
• Updates and maintains inventory of Family Units Available for the Leasing Department, inputs data regarding new tenants in the Quarterly Inspection Log.
• Attends weekly vacancy meetings and provides updates to Leasing Department.
• Manages the key badge system. Creates new employee key holder in system, assigns keys, and records and tracks staff keys. Performs key audit.
• Performs document retention and central record keeping for items including transfer log, lease signing paperwork, MTW and biennial packets, and annual inventory of furniture, equipment, and vehicles with assistance from Maintenance Team.
• Performs other related duties as assigned.
Behavioral Competencies
MPHA expects all employees to exhibit the following behavioral skills:
Customer Service: Meets/exceeds the expectations and requirements of internal and external customers; identifies, understands, monitors, and measures the needs of both internal and external customers; talks and acts with customers in mind; and recognizes working colleagues as customers.
Commitment: Sets high standards of performance; pursues aggressive goals and works hard/smart to achieve them; strives for results and success; conveys a sense of urgency and brings issues to closure; and persists despite obstacles and opposition.
Effective Communication: Employee is prepared, clear, concise, and organized in all facets of communication in order to fully establish understanding. Actively listens and understands the audience to adapt message appropriately. Communicates information with appropriate personnel in a timely manner.
Teamwork: Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; supports everyone's efforts to succeed.
Initiative: Proactively seeks solutions to resolve unexpected challenges. Actively assists others without formal/informal direction. Possesses the capacity to learn and actively seeks developmental feedback. Applies feedback for continued growth by mastering concepts needed to perform work.
Requirements
Education and/or Experience
Associate's Degree in business administration, public administration, or related field and a minimum of three (3) years of experience in office administration. An equivalent combination of education and experience may be considered.
Some positions may require possession of a valid driver's license. Those positions may also require use of a personal vehicle and evidence of individual automobile insurance coverage, or the ability to be insurable under the Authority's automobile insurance plan at the standard rate. Must pass a criminal history background check.
Technical Skills
To perform this job successfully, the employee should have strong computer skills (MS Word, Excel, and Outlook). Must have the ability to learn other computer software programs as required by assigned tasks.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
To perform this job successfully, the employee is frequently required to remain in a stationary position. Daily movements include sitting; standing; reaching and grasping; operating computers and other office equipment; moving about the office; and attending onsite and offsite meetings. The employee must be able to exchange information in person, in writing, and via telephone. The employee must occasionally transport up to 25 pounds.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work environment requires a demonstrated ability to interact effectively with persons from diverse economic, social, and ethnic backgrounds, including new immigrants, limited English language proficiency clients, and clients with a variety of mental health issues and other disabilities.
Office environment. The noise level in the work environment is usually moderate.