ZipRecruiter

Log In

1

Behavioral Health Phone Intake Coordinator Jobs in Puerto Rico

Tetra Tech, Inc.

Case Manager

Ponce, PR · On-site

$19.50 - $25.25/hr

This applicant-facing role guides cases from intake through closeout, including documentation ... Communicate with applicants by phone, email, and in-person to explain program requirements, obtain ...

Tetra Tech

Case Manager

Ponce, PR · On-site

$19.50 - $25.25/hr

This applicant-facing role guides cases from intake through closeout, including documentation ... Communicate with applicants by phone, email, and in-person to explain program requirements, obtain ...

Costco

Licensed Hearing Aid Dispenser

San Juan, PR · On-site

Communicates with members via phone providing general information about the hearing aid department ... behavioral health/employee assistance, health care reimbursement account, dependent care assistance ...

Costco

Food Service Assistant

Caguas, PR

$14.75 - $18.50/hr

Places whole pizza orders from members at the counter and on the phone. Assembles and presents ... off, health benefits - medical/dental/vision/hearing aid/pharmacy/behavioral health/employee ...

TJX Companies

PR · On-site

$13.25 - $13.75/hr

EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone ... HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid ...

Tjx

Customer Experience Coordinator

San Juan, PR · On-site

$13.25 - $13.75/hr

EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone ... HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid ...

Costco

Membership Clerk

Bayamon, PR · On-site

Welcomes and communicates with members and potential members, in person, by phone, or by mail ... behavioral health/employee assistance, health care reimbursement account, dependent care assistance ...

OncoHealth

Case Review Specialist - PR

Guaynabo, PR · On-site

Intake Pre-Authorization requests and/or inquiries on existing pre-authorizations via phone, email ... Knowledge in pre-authorizations and health insurance client services departments are preferred

Elijahhouseliving

Senior Hearing Aid Specialist

Caguas, PR · On-site

$70 - $105/hr

Coordinates proper maintenance and repairs for machinery and equipment. * Upholds safety and ... behavioral health/employee assistance, health care reimbursement account, dependent care assistance ...

New

previous pagenext page

Showing results 21-40

All JobsBehavioral Health Phone Intake JobsBehavioral Health Phone Intake Coordinator JobsBehavioral Health Phone Intake Coordinator Jobs in Puerto Rico

Behavioral Health Phone Intake Coordinator information

What is a behavioral health phone intake coordinator?

A Behavioral Health Phone Intake Coordinator is responsible for handling inbound calls from individuals seeking mental health or substance abuse services. They assess patients' needs, gather necessary information, and assist with scheduling or referrals to appropriate providers. This role requires strong communication and organizational skills to support individuals in accessing timely care. Additionally, they may verify insurance coverage and provide general information about available services. Their goal is to facilitate a smooth intake process and ensure callers receive the assistance they need.

What are the primary responsibilities of a behavioral health phone intake coordinator on a daily basis?

As a Behavioral Health Phone Intake Coordinator, your main responsibilities include answering incoming calls from patients or referrals, conducting preliminary assessments, collecting demographic and clinical information, and coordinating the scheduling of initial appointments. You will also enter and maintain accurate records in electronic health systems and communicate closely with clinical staff to ensure clients are matched to appropriate services. This role is typically part of a collaborative environment where you serve as a key point of contact for new clients, helping navigate them into care smoothly. You'll find that strong organizational skills and the ability to stay calm under pressure are essential for handling the varied needs and urgent requests that often arise in behavioral health intake.

What are the key skills and qualifications needed to thrive as a behavioral health phone intake coordinator?

To thrive as a Behavioral Health Phone Intake Coordinator, you need knowledge of behavioral health practices, strong organizational abilities, and experience in patient intake or healthcare administration, often supported by a relevant associate's or bachelor's degree. Familiarity with electronic health record (EHR) systems, patient intake software, and possibly HIPAA certification is typically required. Excellent communication, active listening, and empathy are crucial soft skills that help in supporting patients during initial contact and collaborating with clinical teams. These skills and qualifications ensure accurate triage, compassionate service, and efficient coordination in a fast-paced behavioral health setting.

What are popular job titles related to Behavioral Health Phone Intake Coordinator jobs in Puerto Rico?

For Behavioral Health Phone Intake Coordinator jobs in Puerto Rico, the most frequently searched job titles are:

What job categories do people searching Behavioral Health Phone Intake Coordinator jobs in Puerto Rico look for?

The top searched job categories for Behavioral Health Phone Intake Coordinator jobs in Puerto Rico are:

What cities in Puerto Rico are hiring for Behavioral Health Phone Intake Coordinator jobs?

Cities in Puerto Rico with the most Behavioral Health Phone Intake Coordinator job openings:

Behavioral Health Phone Intake Coordinator jobs near you
Infographic showing various Behavioral Health Phone Intake Coordinator job openings in Puerto Rico as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 16% Part Time, 2% Temporary, and 4% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Case Manager

Tetra Tech, Inc.

Ponce, PR • On-site

$19.50 - $25.25/hr

Full-time

Posted 7 days ago

Tetra Tech rating

6.4

Company rating: 6.4 out of 10

Based on 42 frontline employees who took The Breakroom Quiz

404th of 452 rated engineering

Job description

The Opportunity:
Tetra Tech is seeking an experienced Case Manager in Ponce, Puerto Rico, to support federally funded housing recovery services. This applicant-facing role guides cases from intake through closeout, including documentation, eligibility, Duplication of Benefits reviews, and status updates. The ideal candidate is bilingual, detail-oriented, and committed to providing responsive service while maintaining compliant, audit-ready case files.
Why Tetra Tech:
At Tetra Tech, we are Leading with Science to solve the world's most complex challenges. Our industry-leading experts in engineering and consulting are committed to driving positive change in communities around the world. For over 50 years, we have been at the forefront of innovation and sustainability. Today we stand as a market leader, offering cutting-edge solutions in water, environment, energy, and international development. Our work has improved more than 625 million lives around the world.
Your Impact:
As an Archaeological Technician, your work will help protect Puerto Rico's cultural and historic resources while supporting responsible infrastructure development and environmental stewardship. Your contributions will ensure projects comply with federal and Commonwealth regulations while preserving important archaeological and historical resources for future generations.
Position Summary:
The Case Manager serves as the primary point of contact for applicants throughout the federally funded disaster recovery process, guiding each case from intake through eligibility determination, award or buyout activities, and closeout. This position reviews and validates applicant documentation, performs eligibility and Duplication of Benefits analyses, maintains complete and accurate case records, communicates program requirements and case status, and coordinates with program leadership and technical teams to resolve issues and advance cases in accordance with HUD CDBG-DR requirements, established policies, and quality standards.
Essential Job Functions:
The following duties are considered essential to the role. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions:
  • Master policies and procedures governing federally funded recovery programs including knowledge of procedures, policies, and directives associated with federal disaster recovery programs, specifically HUD CDBG-DR.
  • Direct intake period and assist applicants in completing their files for eligibility.
  • Assist applicants through pre-offer and buyout process.
  • Actively ensure quality case files and client interactions.
  • Work closely with program applicants to ensure that applicants fully understand program requirements and are frequently updated on application and grant progress throughout the case management process.
  • Assist in determining applicant eligibility for the program.
  • Gather, scan, and store required program eligibility and other required information in electronic databases and case management systems.
  • Prepare letters to applicants and other required program documents.
  • Communicate with applicants by phone, email, and in-person to explain program requirements, obtain documents and provide case status.
  • Ensure all hard copy and automated files are updated and maintained in strict accordance with established policies and procedures.
  • Ensure that there is no Duplication of FEMA, State or Local funding and HUD CDBG-DR funds to be in compliance with program Duplication of Benefits (DOB) requirements.
  • Review submitted applications for compliance with the program guidelines and policies.
  • Conduct eligibility calculations and duplication of benefit reviews.
  • Conduct on-site and off-site applicant meetings.
  • Provide tracking and reporting information on cases progressing from intake to closeout.
  • Evaluate issues and work with the Eligibility and Case Manager Lead and develop proposed solutions.
  • Other duties, as assigned.

Required Qualifications:
  • Bachelor's degree; preferably in Business Administration or similar. Relevant experience may substitute education requirements.
  • High attention to detail and experience with data tracking and monitoring PC, Microsoft Office Suite knowledge required (specifically strong Excel skills)
  • Ability to learn project-specific computer systems as needed (specifically SharePoint and proprietary computer systems).
  • Excellent understanding of and ability to analyze tax returns, property deeds, insurance, and other program-related documents.
  • Good understanding of and ability to articulate design, permitting and other construction-related subjects.
  • A flexible schedule that can accommodate some evening or weekend work as may be required.
  • Individuals in this position are expected to maintain a professional demeanor, have strong analytical skills, excellent verbal/written communication and interpersonal skills, the ability to effectively interact with individuals from various cultures and backgrounds. Individuals in this position must also have the ability to work independently, as well as within teams of consultants.
  • Bilingual (fluent in both Spanish and English).

Preferred Qualifications:
  • 2+ years of case management experience.
  • Experience in post-disaster grant and case management programs, including federally funded program management and administration.

Physical Requirements:
All candidates must be in Puerto Rico to be considered for the position.
Work Environment / Environmental Factors:
Work is primarily performed in an office/call center environment requiring prolonged sitting, computer use, telephone communication, and occasional lifting up to 20 pounds.
Compensation:
The hourly rate for this position is $22 - $27 per hour (depending on experience). The base salary rate represents the low and high end of the compensation scale for this role. Actual rate will be determined based on location, experience, responsibilities, and qualifications.
Additional Information:
  • Employment Type: Full-time
  • Work Schedule: Monday-Friday, 8AM-5PM
  • Work Location: Ponce, Puerto Rico

Life at Tetra Tech:
The perks of working at Tetra Tech include:
  • Comprehensive and market-competitive benefits.
  • Merit-based financial rewards.
  • Flexibility and company-wide commitment to work/life balance.
  • Collaborative team atmosphere that values the contributions of all employees.
  • Learning and development opportunities for ongoing professional growth.

About Tetra Tech:
Tetra Tech is the leader in water, environment, and sustainable infrastructure, providing high-end consulting and engineering services for projects worldwide. With 30,000 employees working together, Tetra Tech provides clear solutions to complex problems by Leading with Science® to address the entire water cycle, protect and restore the environment, design sustainable and resilient infrastructure, and support the clean energy transition.
Equal Opportunity Employer:
Tetra Tech is proud to be an Equal Opportunity Employer. All qualified candidates will be considered without regard to race, color, religion, national origin, age, disability, sex, marital or familial status, status as a protected veteran, or any other characteristic protected by law. Tetra Tech is a VEVRAA federal contractor, and we request priority referral of veterans.
We invite applications from all interested parties.
Explore our open positions at https://www.tetratech.com/careers. Follow us on social media to learn more about our people, culture, and opportunities:
LinkedIn: @TetraTechCareers
X (Twitter): @TetraTechJobs
We thank all applicants for their interest, however, only those candidates selected for interviews will be contacted.
Please no phone calls or agencies.

What Tetra Tech employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Tetra Tech logo

About Tetra Tech

Sourced by ZipRecruiter

Tetra Tech combines the resources of a global, multibillion-dollar company with local, client-focused delivery in more than 450 locations around the world. Our reputation rests on the technical expertise and dedication of our employees-21,000 associates working together to provide smart, scalable solutions for challenging projects. We are proud to be home to leading technical experts in water, environment, infrastructure, resource management, energy, and international development.

Industry

Civil engineering construction and environmental consulting services

Company size

10,000+ Employees

Headquarters location

Pasadena, CA, US

View All Tetra Tech Jobs

Apply