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Behavioral Health Phone Intake Coordinator Jobs in Puerto Rico

UHS

PR · On-site

The Clinical Manager (CLM) of the Behavioral Health Contact Center is responsible for the depth of ... Timely coordination of care for members and dependents is essential. * Issue authorizations for ...

UHS

PR · On-site

The Clinical Manager (CLM) of the Behavioral Health Contact Center is responsible for the depth of ... Timely coordination of care for members and dependents is essential. * Issue authorizations for ...

Centers Home

Intake RN (San Juan)

San Juan, PR

Coordinates, screens and assesses home health care needs of patients referred to Agency * Completes intake process within established time parameters * Collaborates with physicians, nurses and ...

WESTCARE INC

Case Manager (51106)

Caguas, PR · On-site

$19.50 - $25/hr

The Case Manager coordinates behavioral health, medical, educational, social, and community-based services to ensure families receive integrated, person-centered, and culturally responsive care.

WESTCARE INC

Case Manager (51106)

Caguas, PR · On-site

$19.50 - $25/hr

The Case Manager coordinates behavioral health, medical, educational, social, and community-based services to ensure families receive integrated, person-centered, and culturally responsive care.

Costco

Pharmacist - Registered

Caguas, PR · On-site

$56.75 - $68.25/hr

Verifies prescriptions and refills with physicians by phone. Selects substitutions when necessary ... off, health benefits - medical/dental/vision/hearing aid/pharmacy/behavioral health/employee ...

Pinnaql

EH&S Coordinator

Juncos, PR · On-site

Conduct field safety inspections, audits, and behavioral observations. * Review and approve Job ... of healthcare and technology alongside a purpose-driven, supportive team. Excited to build ...

Alivia Health

Patient Service Manager

Guaynabo, PR · On-site

Ensure effective handling of incoming calls from patients, healthcare providers, payers, and other ... Oversee Registry workflows related to patient intake, initial interviews, referral processing ...

Alivia Health

Patient Service Manager

Guaynabo, PR · On-site

Ensure effective handling of incoming calls from patients, healthcare providers, payers, and other ... Oversee Registry workflows related to patient intake, initial interviews, referral processing ...

Alivia Health

Patient Service Manager

Guaynabo, PR · On-site

$85 - $110/hr

Ensure effective handling of incoming calls from patients, healthcare providers, payers, and other ... Oversee Registry workflows related to patient intake, initial interviews, referral processing ...

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Behavioral Health Phone Intake Coordinator information

What is a behavioral health phone intake coordinator?

A Behavioral Health Phone Intake Coordinator is responsible for handling inbound calls from individuals seeking mental health or substance abuse services. They assess patients' needs, gather necessary information, and assist with scheduling or referrals to appropriate providers. This role requires strong communication and organizational skills to support individuals in accessing timely care. Additionally, they may verify insurance coverage and provide general information about available services. Their goal is to facilitate a smooth intake process and ensure callers receive the assistance they need.

What are the primary responsibilities of a behavioral health phone intake coordinator on a daily basis?

As a Behavioral Health Phone Intake Coordinator, your main responsibilities include answering incoming calls from patients or referrals, conducting preliminary assessments, collecting demographic and clinical information, and coordinating the scheduling of initial appointments. You will also enter and maintain accurate records in electronic health systems and communicate closely with clinical staff to ensure clients are matched to appropriate services. This role is typically part of a collaborative environment where you serve as a key point of contact for new clients, helping navigate them into care smoothly. You'll find that strong organizational skills and the ability to stay calm under pressure are essential for handling the varied needs and urgent requests that often arise in behavioral health intake.

What are the key skills and qualifications needed to thrive as a behavioral health phone intake coordinator?

To thrive as a Behavioral Health Phone Intake Coordinator, you need knowledge of behavioral health practices, strong organizational abilities, and experience in patient intake or healthcare administration, often supported by a relevant associate's or bachelor's degree. Familiarity with electronic health record (EHR) systems, patient intake software, and possibly HIPAA certification is typically required. Excellent communication, active listening, and empathy are crucial soft skills that help in supporting patients during initial contact and collaborating with clinical teams. These skills and qualifications ensure accurate triage, compassionate service, and efficient coordination in a fast-paced behavioral health setting.

What are popular job titles related to Behavioral Health Phone Intake Coordinator jobs in Puerto Rico?

For Behavioral Health Phone Intake Coordinator jobs in Puerto Rico, the most frequently searched job titles are:

What job categories do people searching Behavioral Health Phone Intake Coordinator jobs in Puerto Rico look for?

The top searched job categories for Behavioral Health Phone Intake Coordinator jobs in Puerto Rico are:

What cities in Puerto Rico are hiring for Behavioral Health Phone Intake Coordinator jobs?

Cities in Puerto Rico with the most Behavioral Health Phone Intake Coordinator job openings:

Behavioral Health Phone Intake Coordinator jobs near you
Infographic showing various Behavioral Health Phone Intake Coordinator job openings in Puerto Rico as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 16% Part Time, 2% Temporary, and 4% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Social Worker - Relocation to Georgia, USA

Ser Familia, Inc - PR

Guaynabo, PR

Full-time

Re-posted 12 days ago

Job description

Master Social Worker
Master Social Worker (MSW) will support the delivery of comprehensive behavioral health services within our organization. This role focuses on client engagement and supportive services for individuals impacted by mental health challenges. The MSW plays a key role in enhancing access to mental health care, promoting emotional stability, and supporting clients and families through their recovery journey.
Responsibilities
  • Assist with client intake, screenings, and mental health assessments.
  • Encourage clients to express their feelings and discuss what is happening in their lives, helping them to develop insight into themselves or their relationships.
  • Evaluate clients' mental condition, based on review of client information, results of assessment tools and observation.
  • Support the development and implementation of individualized service plans in collaboration with other clinical staff.
  • Guide clients in the development of skills or strategies for dealing with their challenges.
  • Provide care coordination services to clients, including linkage to medical, behavioral health and community resources.
  • Work closely with clients to ensure access to supportive services and adherence to their treatment plans.
  • Maintain accurate and timely documentation in compliance with organizational and grants requirements.
  • Evaluate treatment effectiveness and make adjustments to patient treatment plans as appropriate.
  • Provide general support, encouragement, and psychoeducation to clients and families.
  • Participate in supervision, trainings, and team meetings to support professional growth.
  • Perform other duties as requested,
Qualifications
  • Master’s degree in Social Work (MSW) from an accredited program.
  • Willing to relocate to Georgia, USA.
  • Permanent license LMSW and willing to pursuing licensure in the state of Georgia.
  • Experience or strong interest in working with individuals with mental health disorders.
  • Strong organizational, communication, and interpersonal skills.
  • Ability to engage diverse populations with a culturally responsive and trauma-informed approach.
  • Strong written and verbal communication skills.
  • Ability to work collaboratively within a team environment.
  • Fully Bilingual (Spanish amp; English).

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