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Behavioral Health Operations Jobs in Massachusetts

Fenway Health

Director of Behavioral Health

Boston, MA · On-site

Provides strategic, operational, and administrative leadership for the Behavioral Health Department * Provides leadership and direction for all Behavioral Health programs and services. * Directly ...

FENWAY HEALTH

Director of Behavioral Health

Boston, MA · On-site

$140K - $175K/yr

Provides strategic, operational, and administrative leadership for the Behavioral Health Department * Provides leadership and direction for all Behavioral Health programs and services. * Directly ...

Fenway Health

Director of Behavioral Health

Boston, MA · On-site

$140K - $175K/yr

The Director of Behavioral Health provides strategic, operational, administrative, and clinical leadership for Fenway Health's Behavioral Health Department, a multidisciplinary department of more ...

Fenway Health

Director of Behavioral Health

Boston, MA · On-site

$140K - $175K/yr

Provides strategic, operational, and administrative leadership for the Behavioral Health Department * Provides leadership and direction for all Behavioral Health programs and services. * Directly ...

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Behavioral Health Operations information

What is behavioral health operations?

Behavioral health operations refer to the management and coordination of services, personnel, and resources within organizations that provide mental health and substance use treatment. This role involves overseeing workflows, ensuring regulatory compliance, optimizing patient care delivery, and improving operational efficiency. Professionals in behavioral health operations may also manage budgets, staff training, and quality improvement initiatives to support the overall mission of behavioral health organizations.

What is the difference between Behavioral Health Operations vs Behavioral Health Clinician?

AspectBehavioral Health OperationsBehavioral Health Clinician
CredentialsTypically requires a bachelor's degree or related experience; certifications varyRequires a license (e.g., LCSW, LPC, LMFT) and relevant clinical certifications
Work EnvironmentAdministrative settings, clinics, hospitals, or community organizationsDirect patient care in clinics, hospitals, or outpatient settings
Employer & Industry UsageUsed in healthcare organizations managing programs and operationsUsed by licensed professionals providing therapy and assessments
Search & Comparison IntentFocuses on management, coordination, and operational rolesFocuses on clinical treatment and patient interaction

Behavioral Health Operations roles primarily involve managing programs, coordinating services, and overseeing administrative functions within behavioral health organizations. In contrast, Behavioral Health Clinicians provide direct patient care, including therapy and assessments. Both roles are essential but differ significantly in responsibilities, credentials, and work environment.

What are some common challenges faced in behavioral health operations, and how can they be addressed?

Professionals in Behavioral Health Operations often encounter challenges such as coordinating care across multidisciplinary teams, maintaining compliance with changing healthcare regulations, and optimizing workflow efficiency in fast-paced environments. Addressing these challenges requires strong organizational skills, adaptability, and clear communication with clinical staff, administrators, and external partners. Leveraging technology and standardized processes can help streamline operations, while ongoing training ensures teams remain compliant and effective in delivering quality behavioral health services.

What are the key skills and qualifications needed to thrive in behavioral health operations?

To thrive in Behavioral Health Operations, you need a solid understanding of healthcare administration, behavioral health regulations, and experience in program management, often supported by a degree in healthcare administration, public health, or a related field. Familiarity with electronic health records (EHR) systems, data analytics tools, and compliance management software is typically required. Strong leadership, problem-solving abilities, and effective communication skills enable success in coordinating teams and ensuring quality care. These competencies are crucial for optimizing operational efficiency, regulatory compliance, and positive outcomes for patients and staff.
What are popular job titles related to Behavioral Health Operations jobs in Massachusetts? For Behavioral Health Operations jobs in Massachusetts, the most frequently searched job titles are:
What job categories do people searching Behavioral Health Operations jobs in Massachusetts look for? The top searched job categories for Behavioral Health Operations jobs in Massachusetts are:
What cities in Massachusetts are hiring for Behavioral Health Operations jobs? Cities in Massachusetts with the most Behavioral Health Operations job openings:
Behavioral Health Operations jobs near you
Infographic showing various Behavioral Health Operations job openings in Massachusetts as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 14% Part Time, and 4% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Behavioral Health Director

Valley Health Systems

Holyoke, MA

Full-time

Re-posted 14 hours ago

Job description

Note: The compensation range noted above represents the base salaries for all positions at a given grade across the health system. Typically, a new hire can expect a starting salary somewhere in the lower part of the range. Actual salaries will be determined based on the candidate's relevant experience. No employee will be paid below the minimum of the range.


The Behavioral Health Director is responsible for the strategic, operational, clinical, and financial leadership of a 54-bed inpatient behavioral health service line consisting of:

  • 16-Bed Adult Behavioral Health Unit

  • 20-Bed Adult Behavioral Health Unit

  • 18-Bed Geriatric Behavioral Health Unit

The Director provides oversight and leadership for all inpatient behavioral health operations, ensuring the delivery of safe, high-quality, patient-centered care while maintaining regulatory compliance, operational excellence, and financial performance. The Director collaborates with physicians, nursing leadership, therapists, and hospital administration to achieve organizational goals and optimize patient outcomes.

The Director has direct and indirect oversight of Nursing, Mental Health Counselors, Behavioral Health Specialists, Occupational Therapy staff, and other interdisciplinary team members across all behavioral health units. Provide direct oversight and leadership of the Behavioral Health Admission Team 

Duties and Responsibilities

  • Direct all daily operations of the inpatient behavioral health units.
  • Ensure effective patient flow, admission processes, discharge planning, and throughput management.
  • Develop and implement departmental goals, strategic initiatives, and performance improvement plans.
  • Monitor unit census and capacity management to maximize occupancy while maintaining quality and safety standards.
  • Collaborate with referral sources, emergency departments, case management, and physician providers to ensure timely admissions and appropriate patient placement.
  • Maintain a therapeutic environment that promotes patient recovery and staff engagement.
  • Lead all quality improvement initiatives across behavioral health services.
  • Develop, monitor, and report key quality indicators and performance metrics.

Ensure compliance with all federal, state, and accrediting body requirements, including:

  • DNV
  • CMS regulations
  • DMH
  • Hospital policies and procedures

Qualifications

Education:  Master’s Degree in Nursing

Licenses/Registrations: Current RN license within the Commonwealth of Massachusetts

Experience: Minimum of five years of experience in psychiatric nursing leadership.  

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