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Behavioral Health Operations Jobs in Groton, MA (NOW HIRING)

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Behavioral Health Operations information

See Groton, MA salary details

$10

$26

$53

How much do behavioral health operations jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for behavioral health operations in Groton, MA is $26.45, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $30.29 per hour, depending on experience, location, and employer.

What is behavioral health operations?

Behavioral health operations refer to the management and coordination of services, personnel, and resources within organizations that provide mental health and substance use treatment. This role involves overseeing workflows, ensuring regulatory compliance, optimizing patient care delivery, and improving operational efficiency. Professionals in behavioral health operations may also manage budgets, staff training, and quality improvement initiatives to support the overall mission of behavioral health organizations.

What are the key skills and qualifications needed to thrive in behavioral health operations?

To thrive in Behavioral Health Operations, you need a solid understanding of healthcare administration, behavioral health regulations, and experience in program management, often supported by a degree in healthcare administration, public health, or a related field. Familiarity with electronic health records (EHR) systems, data analytics tools, and compliance management software is typically required. Strong leadership, problem-solving abilities, and effective communication skills enable success in coordinating teams and ensuring quality care. These competencies are crucial for optimizing operational efficiency, regulatory compliance, and positive outcomes for patients and staff.

What are some common challenges faced in behavioral health operations, and how can they be addressed?

Professionals in Behavioral Health Operations often encounter challenges such as coordinating care across multidisciplinary teams, maintaining compliance with changing healthcare regulations, and optimizing workflow efficiency in fast-paced environments. Addressing these challenges requires strong organizational skills, adaptability, and clear communication with clinical staff, administrators, and external partners. Leveraging technology and standardized processes can help streamline operations, while ongoing training ensures teams remain compliant and effective in delivering quality behavioral health services.

What is the difference between Behavioral Health Operations vs Behavioral Health Clinician?

AspectBehavioral Health OperationsBehavioral Health Clinician
CredentialsTypically requires a bachelor's degree or related experience; certifications varyRequires a license (e.g., LCSW, LPC, LMFT) and relevant clinical certifications
Work EnvironmentAdministrative settings, clinics, hospitals, or community organizationsDirect patient care in clinics, hospitals, or outpatient settings
Employer & Industry UsageUsed in healthcare organizations managing programs and operationsUsed by licensed professionals providing therapy and assessments
Search & Comparison IntentFocuses on management, coordination, and operational rolesFocuses on clinical treatment and patient interaction

Behavioral Health Operations roles primarily involve managing programs, coordinating services, and overseeing administrative functions within behavioral health organizations. In contrast, Behavioral Health Clinicians provide direct patient care, including therapy and assessments. Both roles are essential but differ significantly in responsibilities, credentials, and work environment.

What cities near Groton, MA are hiring for Behavioral Health Operations jobs?

Cities near Groton, MA with the most Behavioral Health Operations job openings:

Behavioral Health Operations jobs near you
Infographic showing various Behavioral Health Operations job openings in Groton, MA as of September 2026, with employment types broken down into 85% Full Time, 9% Part Time, 3% Contract, and 3% Nights. Highlights an 97% In-person, and 3% Remote job distribution, with an average salary of $55,021 per year, or $26.5 per hour.

Behavioral Health Navigator, Behavioral Health Patient Access

Heywood Hospital

Gardner, MA • On-site

$31.92 - $42.12/hr

Per diem

Medical

Posted 13 days ago

Heywood Hospital rating

8.6

Company rating: 8.6 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

44th of 1,066 rated hospitals

Job description

Overview
You Matter Here!
Heywood Healthcare values our employees! We offer competitive wages, great benefits and generous earned time off. Come work where you will matter!
Hours: Per Diem, shift/hours dictated by operational needs
$31.92-$42.12
Disclaimer:
We are committed to equitable and transparent compensation practices. The salary range for this position reflects our good-faith estimate of base pay at the time of posting. Final compensation will be determined based on a variety of factors, including relevant experience, skills, qualifications, and internal equity. We regularly review our compensation structures to ensure fairness and consistency across our organization.
Job Summary
The Behavioral Health Navigator is responsible for providing clinical oversight and operational support to staff conducting behavioral health crisis evaluations in the Emergency Departments and on the inpatient units (as needed). This role ensures timely assessments, appropriate level-of-care determinations, and safe, effective discharge planning. The Behavioral Health Navigator serves as a supportive and collaborative leader, ensuring high-quality care for patients and a positive, responsive environment for staff. This position reports directly to the Director of Behavioral Health.
Responsibilities
Essential Functions
  • Provide clinical supervision and real-time support to staff completing crisis evaluations in the Emergency Department and on the inpatient units.
  • Review and approve clinical assessments and discharge dispositions.
  • Coordinate inpatient psychiatric bed searches for patients requiring admission.
  • Oversee insurance verification and prior authorization processes.
  • Ensure completion of safety plans and appropriate discharge planning for patients returning to the community.
  • Facilitate collateral contacts with families, providers, and community support.
  • Collaborates with the Emergency Department, inpatient staff and community partners to ensure continuity of care.
  • Monitor workflow and support efficient patient throughput.
  • Promote a culture of teamwork, accountability, and patient-centered care.
  • Other duties as assigned.

Qualifications:
  • Master's degree in Social Work, Counseling, Psychology, or related field required.
  • LICSW: independent clinical licensure required.
  • 3-5 years of behavioral health crisis experience, preferably in an emergency department or acute psychiatric care setting.
  • Prior leadership or supervisory experience preferred.
  • Knowledge of psychiatric assessment, levels of care, and crisis intervention.
  • Experience with insurance authorization processes preferred.
  • Familiarity with Point Click Care platform preferred.

Skills & Competencies:
  • Strong clinical judgment and decision-making
  • Effective communication and interpersonal skills
  • Ability to lead and support staff in a fast-paced environment
  • Excellent organizational and problem-solving abilities

What Heywood Hospital employees say

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