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Behavioral Health Manager Jobs in Puerto Rico (NOW HIRING)

Alivia Health

Patient Service Manager

Guaynabo, PR · On-site

Ensure effective handling of incoming calls from patients, healthcare providers, payers, and other ... Monitor and assess staff compliance with company rules and procedures related to behavior with ...

Costco

Tire Installer

Caguas, PR · On-site

Alerts supervisor or manager to complete torque check and 10-point check and authorize vehicle ... behavioral health/employee assistance, health care reimbursement account, dependent care assistance ...

Costco

Tire Installer

Bayamon, PR · On-site

Alerts supervisor or manager to complete torque check and 10-point check and authorize vehicle ... behavioral health/employee assistance, health care reimbursement account, dependent care assistance ...

Costco

Tire Installer

San Juan, PR · On-site

Alerts supervisor or manager to complete torque check and 10-point check and authorize vehicle ... behavioral health/employee assistance, health care reimbursement account, dependent care assistance ...

Costco

Licensed Hearing Aid Dispenser

San Juan, PR · On-site

Performs administrative duties consisting of using the office management system to maintain member ... behavioral health/employee assistance, health care reimbursement account, dependent care assistance ...

Elijahhouseliving

Senior Hearing Aid Specialist

Bayamon, PR · On-site

$60 - $90/hr

This is a full-time management/leadership position. Provides high level member service. Job Duties ... behavioral health/employee assistance, health care reimbursement account, dependent care assistance ...

New

Elijahhouseliving

Senior Hearing Aid Specialist

San Juan, PR · On-site

$60 - $80/hr

This is a full-time management/leadership position. Provides high level member service. Job Duties ... behavioral health/employee assistance, health care reimbursement account, dependent care assistance ...

New

Elijahhouseliving

Senior Hearing Aid Specialist

Caguas, PR · On-site

$70 - $105/hr

This is a full-time management/leadership position. Provides high level member service. Job Duties ... behavioral health/employee assistance, health care reimbursement account, dependent care assistance ...

New

Costco

Senior Hearing Aid Specialist

Bayamon, PR · On-site

This is a full-time management/leadership position. Provides high level member service. Job Duties ... behavioral health/employee assistance, health care reimbursement account, dependent care assistance ...

Costco

Senior Hearing Aid Specialist

Bayamon, PR · On-site

This is a full-time management/leadership position. Provides high level member service. Job Duties ... behavioral health/employee assistance, health care reimbursement account, dependent care assistance ...

Cencora

Specialist Manufacturing

Juncos, PR · On-site

Responsible for managing NC/CAPA closure within established goal. * Monitor and communicate ... behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your ...

Housing Works

Director of Finance

Fajardo, PR · On-site

$65K - $73K/yr

Other services include Health Home care management, behavioral health, and syringe exchange programs. A pioneer in the social entrepreneurship movement, Housing Works operates 10 high-end thrift ...

UHS

PR · On-site

$17.25 - $23.25/hr

Responsibilities FHCHS of PR, Inc. organization with extensive experience in managing mental health ... Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory ...

Costco

Service Deli Clerk

Caguas, PR · On-site

$13.75 - $16.75/hr

Records product to be salvaged, damaged, or destroyed for Manager audit. * Shops the warehouse and ... behavioral health/employee assistance, health care reimbursement account, dependent care assistance ...

Costco

Service Deli Clerk

Bayamon, PR · On-site

$11.75 - $14.50/hr

Records product to be salvaged, damaged, or destroyed for Manager audit. * Shops the warehouse and ... behavioral health/employee assistance, health care reimbursement account, dependent care assistance ...

Cencora

Process Development Scientist

Juncos, PR · On-site

Project management. * Ability to be flexible and manage change. * Computer literacy (Windows ... behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your ...

Cencora

Manufacturing Engineer II

Villalba, PR · On-site

$70K - $91K/yr

Delivers and/or manages projects assigned and works with other stakeholders to achieve desired ... behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your ...

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All JobsBehavioral Health JobsBehavioral Health Manager JobsBehavioral Health Manager Jobs in Puerto Rico

Behavioral Health Manager information

What does a behavioral health manager do?

A Behavioral Health Manager oversees mental health and behavioral health programs within healthcare settings such as hospitals, clinics, or community organizations. They are responsible for managing staff, coordinating patient care, ensuring compliance with regulations, and developing treatment plans. Additionally, they may be involved in budgeting, program evaluation, and staff training to improve the quality of behavioral health services. Their role is crucial in ensuring patients receive comprehensive and effective mental health care.

What are the key skills and qualifications needed to thrive as a behavioral health manager?

To thrive as a Behavioral Health Manager, you need expertise in mental health practices, program management, and a relevant degree such as psychology, social work, or counseling, often accompanied by state licensure. Familiarity with electronic health records (EHRs), case management software, and compliance regulations is typically required. Outstanding leadership, communication, and problem-solving abilities help you effectively support staff and engage with patients and stakeholders. These skills ensure the delivery of high-quality behavioral health services and the efficient operation of clinical programs.

What are some typical challenges behavioral health managers face when overseeing multidisciplinary teams?

Behavioral Health Managers often encounter challenges such as aligning the diverse perspectives and treatment approaches of psychologists, social workers, and psychiatric nurses. Effective communication and conflict resolution are essential for fostering collaboration and ensuring consistent care standards. Additionally, managing caseloads, navigating regulatory requirements, and supporting staff through emotionally demanding situations require strong leadership and organizational skills. Regular team meetings and ongoing professional development can help address these challenges and promote a supportive work environment.

What is the difference between Behavioral Health Manager vs Behavioral Health Specialist?

AspectBehavioral Health ManagerBehavioral Health Specialist
CredentialsMaster's degree in social work, psychology, or counseling; licensure often requiredBachelor's or master's degree in related field; certification may be preferred
Work EnvironmentSupervises staff, manages programs, oversees treatment plans in clinics or healthcare settingsProvides direct patient care, counseling, and support in clinics, hospitals, or community settings
Employer & Industry UsageHealthcare organizations, mental health clinics, hospitalsCommunity health centers, outpatient clinics, hospitals

The main difference is that Behavioral Health Managers oversee staff and programs, focusing on administration and coordination, while Behavioral Health Specialists provide direct patient care and counseling. Both roles require relevant education and certifications, but their responsibilities and work environments differ significantly.

What are the most commonly searched types of Behavioral Health jobs in Puerto Rico?

The most popular types of Behavioral Health jobs in Puerto Rico are:

Behavioral Health Manager jobs near you
Infographic showing various Behavioral Health Manager job openings in Puerto Rico as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 15% Part Time, and 5% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution.

Patient Service Manager

Alivia Health

Guaynabo, PR • On-site

Full-time

Posted 20 days ago

Key responsibilities

  • Oversee daily operations of the Call Center and Registry functions to ensure service quality and efficiency.

  • Provide supervision, coaching, and performance management to the Call Center Supervisor and Registry Supervisor.

  • Monitor team performance, address escalated issues, and implement process improvements to enhance service delivery.

Job description


The Patient Services Manager is responsible for overseeing and optimizing daily operations across the Call Center and Registry functions within Alivia Specialty Pharmacy (ASP). Reporting directly to the Senior Manager Patient Services & Support, this role ensures that patient service operations are executed with quality, efficiency, consistency, and a strong patient-centered approach.

The position provides direct leadership to 3 supervisory roles: the Call Center Supervisors and the Registry Supervisor. Through these direct reports, the Patient Services Manager oversees teams responsible for patient and stakeholder communications, call center service levels, registry intake, initial patient interviews, follow-up with patients or physician offices for missing information or documentation, referral processing support, and medication refill workflows.

The Patient Services Manager manages operational performance, staffing, scheduling, process execution, service quality, escalations, employee development, and continuous improvement initiatives to support timely referral turnaround, high-quality service delivery, and effective collaboration with internal and external stakeholders.

Key Responsibilities

  • Oversee daily operations of the Call Center and Registry functions, ensuring alignment with ASP operational standards, service expectations, and patient-care priorities.
  • Provide direct supervision, coaching, performance management, and operational guidance to the Call Center Supervisor and Registry Supervisor.
  • Ensure teams meet or exceed productivity, service level, quality, turnaround-time, and customer-service standards.
  • Monitor and analyze team performance, identify performance gaps, and develop action plans in collaboration with supervisors to improve results.
  • Ensure effective handling of incoming calls from patients, healthcare providers, payers, and other key stakeholders while maintaining a high level of customer service.
  • Oversee Registry workflows related to patient intake, initial interviews, referral processing, follow-up with patients or physician offices, missing information and documentation, and medication refill support.
  • Support quick and accurate referral turnaround by partnering with other Operations teams and internal stakeholders.
  • Oversee call center metrics, tracking systems, service levels, operational dashboards, and other performance monitoring tools used to manage daily operations.
  • Review and resolve escalated customer-service or operational issues, ensuring timely follow-up, appropriate documentation, and root-cause awareness.
  • Develop, refine, and implement processes, procedures, and operational improvements to enhance efficiency, effectiveness, consistency, and service quality.
  • Ensure policies, procedures, business standards, call metrics, productivity expectations, and quality requirements are consistently applied across assigned areas.
  • Partner with supervisors to maintain appropriate staffing, scheduling, attendance, punctuality, use of time off, and daily workforce coverage.
  • Promote employee engagement, accountability, teamwork, and ownership for high-quality and timely results.
  • Support hiring, selection, onboarding, initial training, ongoing training, coaching, and employee-development activities in collaboration with supervisors and applicable support functions.
  • Monitor and assess staff compliance with company rules and procedures related to behavior with patients and coworkers, attendance, dress code, productivity standards, and other management instructions.
  • Collaborate with key business partners, operational leaders, Quality, Compliance, Pharmacy, and other stakeholders to address operational needs and implement improvement initiatives.
  • Manage or support patient communication initiatives and operational communication strategies, as assigned.
  • Make informed decisions by applying operational knowledge, analyzing problems, evaluating risks, and selecting solutions that support high-quality outcomes.
  • Lead change by supporting organizational initiatives, communicating expectations clearly, and helping teams adapt to new processes, systems, or business needs.
  • Perform other duties as assigned.

SUPERVISORY RESPONSABiLITIES

Manager Level 

Knowledge, Skills, and Abilities

  • Knowledge of patient services, call center, registry, referral intake, case management, or specialty pharmacy operations preferred.
  • Knowledge of operational performance management, service levels, productivity standards, quality monitoring, and process improvement principles.
  • Strong leadership and people-management skills, including the ability to coach supervisors, resolve conflicts, and promote team accountability.
  • Strong customer-service orientation and ability to promote excellent service delivery to patients, healthcare providers, payers, and internal stakeholders.
  • Ability to analyze performance data, identify trends, determine root causes, and implement practical action plans.
  • Ability to develop, refine, and enforce processes, procedures, workflows, and business standards.
  • Ability to manage multiple priorities, meet deadlines, and maintain organization in a fast-paced operational environment.
  • Strong problem-solving, decision-making, and change-management skills.
  • Ability to collaborate effectively with cross-functional teams, including Operations, Pharmacy, Quality, Compliance, Human Resources, and Information Technology.
  • Ability to maintain confidentiality and handle sensitive patient, employee, and business information appropriately.
  • Proficiency in Microsoft Office programs, including Word, Excel, Outlook, PowerPoint, and Teams.
  • Knowledge of CPR+ or similar pharmacy management systems preferred.

EDUCATION REQUIRED

 Bachelor's degree or relevant experience 

EXPERIENCE

 4 to 6 years of experience in similar functions

***EEOC F/M/D/V***