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Behavioral Health Insurance Jobs in Massachusetts

Berkshire Healthcare

BEHAVIORAL HEALTH AIDE

Pittsfield, MA · On-site

$20 - $24/hr

Behavioral Health Aide Come join this collaborative and innovated team. At Hillcrest Commons ... Medical Insurance * FSA * Dental * Vision * Life Insurance * Long-term disability Insurance * HRA ...

New

NRG MGMT LLC

Behavioral Health Technician

Acton, MA · On-site

$19/hr

Behavioral Health Technician (BHT) Location: Bridgeton, MO Company: Engage Wellness MO Employment ... Health, dental, and vision insurance * Paid time off (PTO) and sick time * 401(k) with company ...

Devereux

Behavioral Health Clinician

Leominster, MA · On-site

$61K - $67K/yr

Blue Cross Health Insurance plans * Short & Long Term Disability, Dental, Vision, Accident ... Must have relevant behavioral experience. * Must be able to attend a 2-week paid orientation ...

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Behavioral Health Insurance information

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$14

$27

$43

How much do behavioral health insurance jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for behavioral health insurance in Massachusetts is $27.07, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $33.32 per hour, depending on experience, location, and employer.

What is behavioral health insurance?

Behavioral health insurance is a type of coverage that helps pay for mental health and substance use disorder services. This can include therapy, counseling, psychiatric care, medication management, and treatment programs for issues like depression, anxiety, addiction, and more. Most health insurance plans are required by law to offer behavioral health benefits, often covering both inpatient and outpatient care. Coverage details, such as copays, deductibles, and approved providers, can vary depending on the specific insurance plan. It's important to review your plan's summary of benefits to understand what behavioral health services are included.

What are the key skills and qualifications needed to thrive in a behavioral health insurance role?

Success in a Behavioral Health Insurance role requires a solid understanding of mental health concepts, insurance policy knowledge, and often a bachelor’s degree in a related field such as psychology, social work, or health administration. Familiarity with claims processing systems, ICD-10 coding, and regulatory compliance tools like HIPAA is typically necessary. Strong analytical thinking, empathy, and excellent communication skills help professionals navigate complex cases and interact with clients and providers. These competencies are vital for ensuring appropriate coverage decisions, supporting clients effectively, and maintaining regulatory standards.

What are some common challenges faced by professionals working in behavioral health insurance, and how can they be addressed?

Professionals in Behavioral Health Insurance often encounter challenges such as navigating complex coverage policies, managing high caseloads, and staying up-to-date with changing regulations. These roles require strong communication skills to effectively coordinate between patients, providers, and insurance companies. Collaborating closely with clinical teams and utilizing ongoing training can help address these challenges, ensuring accurate assessments and appropriate care authorizations. Developing expertise in behavioral health guidelines and maintaining a proactive approach to policy changes are key to success in this field.

What is the difference between Behavioral Health Insurance vs Mental Health Counselor?

AspectBehavioral Health InsuranceMental Health Counselor
CredentialsInsurance policies, provider networksState licensure, certifications (e.g., LPC, LMHC)
Work EnvironmentInsurance companies, healthcare plansClinics, private practices, hospitals
Industry UsageFunding, coverage, claims processingPatient therapy, assessment, treatment

Behavioral Health Insurance focuses on coverage, claims, and policy management related to mental health services, while Mental Health Counselors provide direct patient care through therapy and assessments. Both roles are integral to mental health treatment but serve different functions within the industry.

What are popular job titles related to Behavioral Health Insurance jobs in Massachusetts?

For Behavioral Health Insurance jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Behavioral Health Insurance jobs in Massachusetts look for?

The top searched job categories for Behavioral Health Insurance jobs in Massachusetts are:

Behavioral Health Insurance jobs near you
Infographic showing various Behavioral Health Insurance job openings in Massachusetts as of August 2026, with employment types broken down into 90% Full Time, and 10% Part Time. Highlights an 72% In-person, 5% Hybrid, and 23% Remote job distribution, with an average salary of $56,296 per year, or $27.1 per hour.

Behavioral Health Navigator, Behavioral Health Patient Access

Heywood Hospital

Gardner, MA • On-site

$31.92 - $42.12/hr

Full-time

Medical

Posted 12 days ago

Heywood Hospital rating

8.6

Company rating: 8.6 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

43rd of 1,065 rated hospitals

Job description

Overview
You Matter Here!
Heywood Healthcare values our employees! We offer competitive wages, great benefits and generous earned time off. Come work where you will matter!
Hours: 40-Hours, Days
$31.92 - $42.12
We are committed to equitable and transparent compensation practices. The salary range for this position reflects our good-faith estimate of base pay at the time of posting. Final compensation will be determined based on a variety of factors, including relevant experience, skills, qualifications, and internal equity. We regularly review our compensation structures to ensure fairness and consistency across our organization.
Job Summary:
The Behavioral Health Navigator is responsible for conducting behavioral health crisis evaluations in the Emergency Department and on the inpatient Medical Units (as needed). This role ensures timely assessments, appropriate level-of-care determinations, and safe, effective discharge planning. The Behavioral Health Navigator serves as a supportive and collaborative member of the Behavioral Health Division, ensuring high-quality care for patients and a positive, responsive environment for staff.
Responsibilities
Essential Functions
  • Conduct behavioral health crisis evaluations in the Emergency Department and on inpatient medical units, as requested, to assess presenting concerns, psychiatric symptoms, safety risks, psychosocial needs, and appropriate level of care.
  • Complete crisis evaluations in a timely manner and present clinical findings, risk assessments, and disposition recommendations to an appropriately licensed Behavioral Health Navigator for clinical review and approval.
  • Coordinate with the Behavioral Health Admissions Coordinator when inpatient psychiatric admission is indicated, providing required clinical information and supporting the referral and psychiatric bed search process.
  • Coordinate with the Behavioral Health Case Manager for patients returning to the community to ensure identified discharge planning needs are addressed, including outpatient follow-up, community services, supports, referrals, and other identified resources.
  • Develop and document individualized safety plans with patients when clinically indicated, including identification of warning signs, coping strategies, support systems, crisis resources, and steps to reduce identified safety risks.
  • Facilitate appropriate collateral contacts with family members, outpatient providers, community agencies, and other identified supports to obtain relevant information and assist with safe and appropriate disposition planning.
  • Collaborate with Emergency Department providers, inpatient medical staff, Behavioral Health Patient Access staff, social work/case management, psychiatric providers, community agencies, and other relevant stakeholders to support coordinated assessment, treatment planning, and continuity of care.
  • Maintain timely and accurate documentation of crisis evaluations, clinical findings, collateral contacts, safety plans, disposition recommendations, and other required activities in the electronic medical record.
  • Demonstrate effective communication and professional collaboration while working with patients, families, providers, hospital departments, and community partners.
  • Maintain knowledge of behavioral health resources, levels of care, community services, and hospital processes necessary to support appropriate patient assessment and disposition.
  • Participate in quality improvement and process enhancement activities related to crisis evaluation, patient access, disposition planning, continuity of care, and behavioral health workflow as assigned.
  • Monitor workflow and support efficient patient throughput.
  • Promote a culture of teamwork, accountability, respect, and patient-centered care, recognizing the importance of timely behavioral health intervention and safe transitions between levels of care.
  • Other duties as assigned.

Statement of Other Duties
This document describes the major duties and responsibilities for this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that employees may be asked to perform job-related duties beyond those explicitly described
Functional Demands
Exerts up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. Frequently reaches (extending hands and arms in any direction), and handles (seizing, holding, grasping, turning, or working with hands).
Qualifications
Job Requirements
Minimum Education
  • Master's degree in Counseling, Psychology, or Social Work and license-eligible.

Minimum Work Experience
  • 3-5 years of behavioral health crisis experience, preferably in an emergency department or acute psychiatric care setting.
  • Knowledge of psychiatric assessment, levels of care, & crisis intervention
  • Knowledge of Safety Plans.
  • Experience with insurance authorization processes preferred.
  • Familiarity with navigating Electronic Medical Records (EMR) system & Point Click Care platform preferred.

Required Skills
  • Strong clinical judgment and decision-making.
  • Effective communication and interpersonal skills.
  • Ability to lead and support staff in a fast-paced environment.
  • Excellent organizational and problem-solving abilities.

What Heywood Hospital employees say

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