Position Summary:
The Behavioral Health Administrative Assistant provides administrative and clerical support to the Behavioral Health Department to ensure efficient daily operations. This position assists with scheduling, documentation, communication, data entry, and coordination of services while maintaining confidentiality and professionalism in a correctional and/or healthcare environment.
Job Responsibilities:
Provide administrative support to Behavioral Health leadership and clinical staff
Schedule appointments, meetings, and interviews as needed
Maintain and organize departmental records, files, and reports
Assist with data entry, tracking logs, and report preparation
Answer phones, respond to emails, and direct inquiries appropriately
Coordinate communication between behavioral health staff, facility personnel, and outside providers as needed
Prepare meeting agendas, take meeting minutes, and distribute documentation
Ensure all documentation is completed accurately and in a timely manner
Maintain confidentiality of patient, employee, and facility information
Assist with onboarding, credentialing, and scheduling processes as assigned
Support compliance with facility, organizational, HIPAA, PREA, and regulatory standards
Order and maintain office supplies and department materials
Participate in staff meetings and trainings as required
Perform other duties as assigned
Position Requirements:
High School Diploma or GED required; Associate degree preferred
Minimum of 1-2 years of administrative or office experience preferred
Experience in healthcare, behavioral health, or correctional settings preferred
Proficient in Microsoft Office Suite and electronic medical record (EMR) systems
Strong organizational, communication, and multitasking skills
Ability to maintain confidentiality and handle sensitive information professionally
Skills / Abilities:
Strong attention to detail and organizational skills
Excellent verbal and written communication
Ability to prioritize tasks and meet deadlines
Professional demeanor and customer service skills
Ability to work independently and collaboratively
Knowledge of confidentiality and healthcare documentation standards
Organizational Expectations
Provides a positive and professional representation of CFG Health Systems, LLC.
Promotes a culture of safety for patients and employees through proper identification, reporting, documentation, and prevention
Maintains competency and knowledge of current standards of practice, trends, and developments in related scope of job role or practice
Adheres to infection control policies and protocols, medication administration and storage procedures, and controlled substance regulations
Participate in ongoing quality improvement activities
Completes required orientation as directed by the facility
Follows facility and OSHA safety rules and procedures while on assignment
Follows facility and CFG Health Systems Occurrence Protocol
Upholds HIPAA and PREA regulations
Punctual and dependable for assigned/confirmed shifts
Maintains security clearance for the assigned facility
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, and talk or hear. The employee frequently is required to use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and climb or balance. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl. The employees must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.