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Bdc Jobs in Kentucky (NOW HIRING)

WYLER

Mercedes BDC Agent Fort Mitchell, KY

Fort Mitchell, KY · On-site

$14.50 - $19.50/hr

Jeff Wyler Mercedes-Benz of Fort Mitchell is 'Now Hiring" BDC Agents! Position Summary At Jeff Wyler Mercedes-Benz of Fort Mitchell, excellence is our standard. We are seeking a highly motivated ...

Talis Group, Inc.

Dealership Operations Lead

Jamestown, KY · On-site

$80K - $95K/yr

Lead BDC operations * Improve communication and coordination between BDC, sales, inventory, and store operations. * Develop, implement, and maintain standardized operating procedures (SOPs) across ...

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All JobsBdc JobsBdc Jobs in Kentucky

Bdc information

See Kentucky salary details

$16.5K

$60.1K

$100.3K

How much do bdc jobs pay per year?

As of Aug 8, 2026, the average yearly pay for bdc in Kentucky is $60,096.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,700.00 and $74,300.00 per year, depending on experience, location, and employer.

What is a BDC?

BDCs, or Business Development Centers, are specialized departments within companies—often automotive dealerships—that handle inbound and outbound customer communications. Their main role is to manage leads, schedule appointments, and follow up with customers to improve sales and service efficiency. BDC teams use phone calls, emails, and sometimes live chat to nurture customer relationships and ensure a smooth sales process. Effective BDCs are crucial for maximizing dealership profitability and customer satisfaction.

What are some common challenges faced by a BDC, and how can they be overcome?

A BDC Representative often faces challenges such as managing a high volume of inbound and outbound customer inquiries, meeting sales or appointment-setting targets, and maintaining accurate records in CRM systems. Success in this role requires strong organizational skills, persistence, and the ability to communicate effectively with both customers and dealership staff. Overcoming these challenges involves utilizing time management strategies, staying up-to-date with product knowledge, and regularly collaborating with sales and service teams to ensure smooth customer transitions.

What are the key skills and qualifications needed to thrive as a BDC?

To thrive as a Business Development Coordinator, you need strong sales acumen, organizational skills, and a background in business or marketing, often supported by a bachelor’s degree. Familiarity with CRM software, lead generation tools, and proficiency in Microsoft Office are typically required. Outstanding communication, relationship-building, and problem-solving abilities set top candidates apart. These skills are crucial for effectively driving business growth, managing client relationships, and ensuring seamless sales operations.

What is the difference between Bdc vs Customer Service Representative?

AspectBdcCustomer Service Representative
Required CredentialsHigh school diploma, some roles may require sales or automotive certificationsHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentDealerships, automotive sales centers, call centersRetail stores, call centers, service centers
Employer & Industry UsagePrimarily automotive dealerships and sales industriesVarious industries including retail, telecom, banking
Common Search & Comparison IntentUnderstanding sales and lead management roles in automotive salesCustomer interaction and support roles across industries

While both Bdc and Customer Service Representative roles involve customer interaction, Bdc positions focus on lead generation and sales support within automotive dealerships, often requiring knowledge of automotive products. Customer Service Representatives handle general customer inquiries across various industries, emphasizing support and problem-solving skills. The roles overlap in communication skills but differ in industry focus and job responsibilities.

What are the most commonly searched types of Bdc jobs in Kentucky? The most popular types of Bdc jobs in Kentucky are:
What cities in Kentucky are hiring for Bdc jobs? Cities in Kentucky with the most Bdc job openings:
Bdc jobs near you
Infographic showing various Bdc job openings in Kentucky as of August 2026, with employment types broken down into 89% Full Time, and 11% Part Time. Highlights an 100% In-person job distribution, with an average salary of $60,096 per year, or $28.9 per hour.

Mercedes BDC Agent Fort Mitchell, KY

WYLER

Fort Mitchell, KY • On-site

$14.50 - $19.50/hr

Other

Re-posted 23 hours ago

Job description

Jeff Wyler Mercedes-Benz of Fort Mitchell is 'Now Hiring" BDC Agents!
Position Summary
At Jeff Wyler Mercedes-Benz of Fort Mitchell, excellence is our standard. We are seeking a highly motivated, customer-focused Business Development Center (BDC) Representative who is passionate about delivering an exceptional luxury client experience from the very first interaction.
As the first point of contact for many of our clients, you will represent one of the world's most prestigious automotive brands while creating meaningful relationships that drive sales, customer satisfaction, and lifelong loyalty.
This position is ideal for professionals who thrive in a fast-paced environment, enjoy helping people, possess exceptional communication skills, and are driven by performance-based rewards.
What You'll Do
Customer Engagement
  • Respond promptly to all internet, phone, text, chat, and email inquiries.
  • Deliver a concierge-level customer experience with every interaction.
  • Build rapport and establish trust with prospective Mercedes-Benz clients.
  • Qualify customer needs and guide them toward the appropriate vehicle or department.
Appointment Generation
  • Schedule qualified showroom appointments for the sales team.
  • Confirm appointments and maximize appointment show rates.
  • Conduct follow-up communication before and after appointments.
  • Work proactively to re-engage missed opportunities and unsold prospects.
Lead Management
  • Manage leads from Mercedes-Benz, dealership websites, third-party providers, social media, referrals, and phone traffic.
  • Ensure every lead receives timely and professional follow-up.
  • Maintain accurate customer records and activity within the CRM.
  • Follow dealership communication processes and cadence consistently.
Customer Follow-Up
  • Contact previous customers regarding vehicle upgrades, lease maturities, equity opportunities, and special events.
  • Execute long-term follow-up campaigns that create future sales opportunities.
  • Maintain relationships that enhance customer retention and loyalty.
Team Collaboration
  • Work closely with Sales Managers and Product Specialists to ensure seamless customer handoffs.
  • Communicate customer expectations clearly to the sales team.
  • Support dealership marketing initiatives and special promotions.
Performance Expectations (KPIs)
Success is measured through:
  • Lead Response Time
  • Contact Rate
  • Appointment Set Rate
  • Appointment Show Rate
  • Sold Appointment Rate
  • Customer Satisfaction Scores
  • CRM Accuracy & Compliance
  • Follow-Up Completion
  • Outbound Call Activity
  • Email & Text Engagement
  • Daily Productivity Metrics

Our mission is to deliver an unparalleled luxury ownership experience by connecting every customer with the right vehicle, the right team, and the highest level of service. Every phone call, every email, every text, and every appointment is an opportunity to create a lifelong client relationship.
At Jeff Wyler Mercedes-Benz of Fort Mitchell, we don't simply set appointments-we create exceptional experiences that inspire confidence, build trust, and earn customers for life.
Qualifications
  • Previous automotive BDC, sales, hospitality, or customer service experience preferred
  • Luxury retail or hospitality experience is a plus
  • CRM experience preferred
  • Excellent computer skills
  • Strong phone presence
  • Professional appearance and demeanor
  • Valid driver's license
  • Ability to work evenings and Saturdays as scheduled

Apply