... BBB, Trustpilot, and G2 Additional Details - Compensation: Depends on Experience (DOE) - Benefits: Company-subsidized Benefits - Events: Company Summer and Winter parties - Raffles: Company raffles ...
... BBB, Trustpilot, and G2 Additional Details - Compensation: Depends on Experience (DOE) - Benefits: Company-subsidized Benefits - Events: Company Summer and Winter parties - Raffles: Company raffles ...
... BBB, Trustpilot, and G2 Additional Details - Compensation: Depends on Experience (DOE) - Benefits: Company-subsidized Benefits - Events: Company Summer and Winter parties - Raffles: Company raffles ...
... BBB, Trustpilot, and G2 Additional Details - Compensation: Depends on Experience (DOE) - Benefits: Company-subsidized Benefits - Events: Company Summer and Winter parties - Raffles: Company raffles ...
Onboarding Specialist
Lehi, UT · On-site
$18/hr
We've also been recognized nationally, including ranking on the Inc. 5000 list of fastest-growing companies and earning a BBB Spark Award for innovation. We're a group that cares about doing solid ...
Onboarding Specialist
Lehi, UT · On-site
$18/hr
We've also been recognized nationally, including ranking on the Inc. 5000 list of fastest-growing companies and earning a BBB Spark Award for innovation. We're a group that cares about doing solid ...
Sales / Finance Representative
Lehi, UT · On-site
$7.0K - $14K/mo
We've also been recognized nationally, including ranking on the Inc. 5000 list of fastest-growing companies and earning a BBB Spark Award for innovation. We're a group that cares about doing solid ...
Sales / Finance Representative
Lehi, UT · On-site
$7.0K - $14K/mo
We've also been recognized nationally, including ranking on the Inc. 5000 list of fastest-growing companies and earning a BBB Spark Award for innovation. We're a group that cares about doing solid ...
Sales Advisor
Lehi, UT · On-site
$5.0K - $9.0K/mo
We've also been recognized nationally, including ranking on the Inc. 5000 list of fastest-growing companies and earning a BBB Spark Award for innovation. We're a group that cares about doing solid ...
Sales Advisor
Lehi, UT · On-site
$5.0K - $9.0K/mo
We've also been recognized nationally, including ranking on the Inc. 5000 list of fastest-growing companies and earning a BBB Spark Award for innovation. We're a group that cares about doing solid ...
Sales / Finance Representative
Lehi, UT · On-site
Weve also been recognized nationally, including ranking on the Inc. 5000 list of fastest-growing companies and earning a BBB Spark Award for innovation. Were a group that cares about doing solid work ...
Quick apply
Sales / Finance Representative
Lehi, UT · On-site
Weve also been recognized nationally, including ranking on the Inc. 5000 list of fastest-growing companies and earning a BBB Spark Award for innovation. Were a group that cares about doing solid work ...
Sales Advisor
Lehi, UT · On-site
Weve also been recognized nationally, including ranking on the Inc. 5000 list of fastest-growing companies and earning a BBB Spark Award for innovation. Were a group that cares about doing solid work ...
Quick apply
Sales Advisor
Lehi, UT · On-site
Weve also been recognized nationally, including ranking on the Inc. 5000 list of fastest-growing companies and earning a BBB Spark Award for innovation. Were a group that cares about doing solid work ...
Sales Advisor
Lehi, UT · On-site
$5.0K - $9.0K/mo
We've also been recognized nationally, including ranking on the Inc. 5000 list of fastest-growing companies and earning a BBB Spark Award for innovation. We're a group that cares about doing solid ...
Sales Advisor
Lehi, UT · On-site
$5.0K - $9.0K/mo
We've also been recognized nationally, including ranking on the Inc. 5000 list of fastest-growing companies and earning a BBB Spark Award for innovation. We're a group that cares about doing solid ...
Sales / Finance Representative
Lehi, UT · On-site
$7.0K - $14K/mo
We've also been recognized nationally, including ranking on the Inc. 5000 list of fastest-growing companies and earning a BBB Spark Award for innovation. We're a group that cares about doing solid ...
Sales / Finance Representative
Lehi, UT · On-site
$7.0K - $14K/mo
We've also been recognized nationally, including ranking on the Inc. 5000 list of fastest-growing companies and earning a BBB Spark Award for innovation. We're a group that cares about doing solid ...
Office Hero
Washington, UT · On-site
With 3,000+ five-star Google reviews and an A+ BBB rating, we've built our reputation the old-fashioned way -- by doing great work and treating people right. We give 10% of our profits back to the ...
Office Hero
Washington, UT · On-site
With 3,000+ five-star Google reviews and an A+ BBB rating, we've built our reputation the old-fashioned way -- by doing great work and treating people right. We give 10% of our profits back to the ...
Office Hero
Washington, UT · On-site
$17/hr
With 3,000+ five-star Google reviews and an A+ BBB rating, we've built our reputation the old-fashioned way - by doing great work and treating people right. We give 10% of our profits back to the ...
Office Hero
Washington, UT · On-site
$17/hr
With 3,000+ five-star Google reviews and an A+ BBB rating, we've built our reputation the old-fashioned way - by doing great work and treating people right. We give 10% of our profits back to the ...
Office Hero
Washington, UT · On-site
With 3,000+ five-star Google reviews and an A+ BBB rating, we've built our reputation the old-fashioned way - by doing great work and treating people right. We give 10% of our profits back to the ...
Office Hero
Washington, UT · On-site
With 3,000+ five-star Google reviews and an A+ BBB rating, we've built our reputation the old-fashioned way - by doing great work and treating people right. We give 10% of our profits back to the ...
IT Support Engineer
Lehi, UT · On-site
Weve also been recognized nationally, including ranking on the Inc. 5000 list of fastest-growing companies and earning a BBB Spark Award for innovation. Were a group that cares about doing solid work ...
Quick apply
IT Support Engineer
Lehi, UT · On-site
Weve also been recognized nationally, including ranking on the Inc. 5000 list of fastest-growing companies and earning a BBB Spark Award for innovation. Were a group that cares about doing solid work ...
We've also been recognized nationally, including ranking on the Inc. 5000 list of fastest-growing companies and earning a BBB Spark Award for innovation. We're a group that cares about doing solid ...
We've also been recognized nationally, including ranking on the Inc. 5000 list of fastest-growing companies and earning a BBB Spark Award for innovation. We're a group that cares about doing solid ...
IT Support Engineer
Lehi, UT · On-site
We've also been recognized nationally, including ranking on the Inc. 5000 list of fastest-growing companies and earning a BBB Spark Award for innovation. We're a group that cares about doing solid ...
IT Support Engineer
Lehi, UT · On-site
We've also been recognized nationally, including ranking on the Inc. 5000 list of fastest-growing companies and earning a BBB Spark Award for innovation. We're a group that cares about doing solid ...
IT Support Engineer
Lehi, UT · On-site
We've also been recognized nationally, including ranking on the Inc. 5000 list of fastest-growing companies and earning a BBB Spark Award for innovation. We're a group that cares about doing solid ...
Quick apply
IT Support Engineer
Lehi, UT · On-site
We've also been recognized nationally, including ranking on the Inc. 5000 list of fastest-growing companies and earning a BBB Spark Award for innovation. We're a group that cares about doing solid ...
This includes serving as the second point of contact for customer issues and owning the resolution of BBB complaints and negative customer reviews in partnership with the CX strategy team.
This includes serving as the second point of contact for customer issues and owning the resolution of BBB complaints and negative customer reviews in partnership with the CX strategy team.
Sales Representative Nationwide
South Jordan, UT · On-site +1
$75K - $125K/yr
Our user-friendly website, positive Google reviews, and BBB rating reflect our commitment to delivering exceptional products and services.
Sales Representative Nationwide
South Jordan, UT · On-site +1
$75K - $125K/yr
Our user-friendly website, positive Google reviews, and BBB rating reflect our commitment to delivering exceptional products and services.
This includes serving as the second point of contact for customer issues and owning the resolution of BBB complaints and negative customer reviews in partnership with the CX strategy team.
This includes serving as the second point of contact for customer issues and owning the resolution of BBB complaints and negative customer reviews in partnership with the CX strategy team.
Supervisor, Client Concierge
Lehi, UT · On-site
This includes serving as the second point of contact for customer issues and owning the resolution of BBB complaints and negative customer reviews in partnership with the CX strategy team.
Quick apply
Supervisor, Client Concierge
Lehi, UT · On-site
This includes serving as the second point of contact for customer issues and owning the resolution of BBB complaints and negative customer reviews in partnership with the CX strategy team.
Bbb information
What are the key skills and qualifications needed to thrive as a bbb, and why are they important?
What is a bbb?
What is the difference between Bbb vs Customer Service Representative?
| Aspect | Bbb | Customer Service Representative |
|---|---|---|
| Required Credentials | Typically none or basic business certifications | High school diploma; sometimes additional customer service training |
| Work Environment | Office or remote, often in business or consulting settings | Call centers, retail, or office environments |
| Industry Usage | Used in business consulting, reputation management, and customer relations | Common across retail, telecom, banking, and service industries |
| Search & Comparison Intent | Understanding business reputation and consulting roles | Customer interaction, support, and communication skills |
The main difference between Bbb and Customer Service Representative lies in their focus and work environment. Bbb roles often involve reputation management and consulting, while Customer Service Representatives primarily handle customer interactions and support. Both roles may require communication skills, but their industry applications and responsibilities differ significantly.

Full-time
Re-posted 16 days ago
Job description
Are you a game changer ready to transform our SMB Sales division? We are seeking a dynamic Quality
Assurance Manager to be the driving force behind a world class customer experience. This pivotal role
will dramatically elevate sales productivity, perfect our training programs, safeguard our brand reputation,
and optimize internal efficiency.
The Mission
The QA Manager will be instrumental in developing the SMB Sales quality assurance program.
Responsibilities include designing sales training, safeguarding the company's reputation, and
coordinating with cross-functional teams to ensure high quality and efficient customer interactions.
Required Qualifications
- 5+ years of experience in a similar management role
- Comprehensive understanding of the SMB sales lifecycle
- Expertise in utilizing CRM platforms and various sales technologies
- Advanced analytical skills in Excel to convert data into actionable strategic insights
- Expertise in leveragingcall recording software and advanced call analytics
- Strong communication skills for team alignment and motivation
- Commitment to continuous process improvement and workflow optimization
Key Responsibilities
Lead & Elevate
- Direct the QA team to meet established quality standards
- Conduct call reviews and coaching sessions to improve agent skills
- Develop and implement scorecards and evaluation frameworks
- Collaborate with Sales Leadership to support SMB market expansion
Cultivate & Enable
- Develop and conduct training for new and existing sales talent
- Manage and update Wiki resources and sales scripts
Guardian of the Brand
- Monitor and analyze CSAT and NPS data to improve the company's reputation on platforms like
- BBB, Trustpilot, and G2
Additional Details
- Compensation: Depends on Experience (DOE)
- Benefits: Company-subsidized Benefits
- Events: Company Summer and Winter parties
- Raffles: Company raffles including MacBooks, iPads, drones, Apple Watches, TVs and cash prizes
About SecurityMetrics
Sourced by ZipRecruiter
Industry
Network security
Company size
201 - 500 Employees
Headquarters location
Orem, UT, US
Year founded
2000