Bas Controls Jobs in New York (NOW HIRING)

Controls Service Coordinator

Location: New York, NY

Employment Type: Full-Time

Position Overview

Our client is seeking a highly organized and proactive Controls Service Coordinator to support the day-to-day operations of its Building Automation and Controls division. This role is ideal for someone with experience in HVAC, Building Automation Systems (BAS), Building Management Systems (BMS), Controls, Direct Digital Controls (DDC), Energy Management Systems (EMS), or the construction industry who thrives in a fast-paced environment.

The Controls Service Coordinator will be responsible for coordinating service operations, dispatching technicians, managing customer service requests, supporting contract administration, handling invoicing and accounts receivable activities, and ensuring efficient communication between customers, field technicians, and internal teams.

This position requires excellent organizational skills, strong customer service abilities, and the capability to manage multiple priorities independently while supporting a collaborative team environment.

Key Responsibilities

Service Coordination

• Receive incoming service and maintenance requests from customers.

• Schedule and dispatch field service technicians.

• Coordinate technician schedules to maximize efficiency and response times.

• Track service requests from initiation through completion.

Work Order Management

• Review completed technician work orders.

• Ensure work performed complies with contract requirements.

• Identify additional service opportunities and required follow-up work.

• Maintain accurate service documentation.

Contract Administration

• Prepare and process new service contracts.

• Coordinate contract renewals.

• Review and edit contract language as needed.

• Track contract values and monitor change orders.

• Maintain contract documentation and records.

Customer Support

• Serve as a primary point of contact for service customers.

• Respond to customer inquiries professionally and promptly.

• Coordinate warranty expiration notifications.

• Promote service agreement renewals and ongoing maintenance contracts.

• Maintain strong client relationships.

Accounts Receivable & Billing

• Generate customer invoices.

• Monitor outstanding receivables.

• Follow up with customers regarding overdue payments.

• Perform account reconciliations.

• Investigate and resolve billing discrepancies.

• Maintain accurate financial records and monthly reports.

Materials & Purchasing

• Order materials and warehouse inventory.

• Source materials from vendors while maximizing cost savings.

• Issue purchase orders and monitor deliveries.

• Assist with inventory tracking.

Safety & Administrative Support

• Assist in ensuring field personnel have the required safety equipment and PPE.

• Support managers with administrative and operational tasks.

• Maintain organized construction and project documentation.

• Occasionally lift or move materials up to 25 pounds.

Required Qualifications

• Bachelor's Degree or

• Minimum 3 years of experience in one or more of the following:

• HVAC

• Building Automation Systems (BAS)

• Building Management Systems (BMS)

• Controls

• Mechanical Contracting

• Construction Administration

Preferred Experience

Experience working with one or more of the following is highly preferred:

• Building Automation Systems (BAS)

• Building Management Systems (BMS)

• Direct Digital Controls (DDC)

• Energy Management Systems (EMS)

• HVAC Controls

• Mechanical Construction

• Service Coordination

• Construction Administration

Technical Skills

Candidates should possess experience with:

• Microsoft Word

• Microsoft Excel

• Microsoft PowerPoint

• Contract Administration

• Purchase Orders

• Customer Invoicing

• Accounts Receivable

• Dispatch Coordination

• Scheduling

• Documentation Management

Required Soft Skills

The ideal candidate should demonstrate:

• Excellent verbal and written communication skills

• Outstanding customer service skills

• Strong organizational abilities

• Attention to detail

• Time management

• Problem-solving skills

• Decision-making ability

• Negotiation skills

• Ability to prioritize multiple assignments

• Self-motivation

• Ability to work independently

• Team-oriented mindset

• Professional attitude

• Positive work ethic

Success in This Role

• The ideal candidate will:

• Manage multiple service requests simultaneously.

• Communicate effectively with technicians and customers.

• Maintain accurate documentation.

• Ensure contracts and invoices are processed efficiently.

• Support service operations with minimal supervision.

• Build long-term customer relationships.

• Meet deadlines in a fast-paced environment.

• Work collaboratively with internal departments.

Benefits

• Medical Insurance

• Dental Insurance

• Vision Insurance

• Flexible Spending Account (FSA)

• Life Insurance

• Disability Insurance

• 401(k) Retirement Plan

• Employee Assistance Program (EAP)

• Wellness Programs

• Career Growth Opportunities

• Professional Development

• Stable Full-Time Employment