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Banks Inbound Call Centre Representative Jobs (NOW HIRING)

BCForward

Inbound Call Center Representative

Austin, TX · On-site

$20/hr

Position: Customer Service Representative Worksite: Austin, TX Duration: 11 months (Possible ... Transfer callers to appropriate Call Center units when necessary. * Meet individual performance ...

Omni Fiber LLC

Call Center Representative

Brownsville, TX · On-site

$13.75 - $17.25/hr

Call Center Representative The Call Center Representative will be responsible for handling inbound and outbound calls, providing excellent customer service, and supporting sales efforts. This role is ...

Omni Fiber LLC

Call Center Representative

Brownsville, TX · On-site

$13.75 - $17.25/hr

Call Center Representative The Call Center Representative will be responsible for handling inbound and outbound calls, providing excellent customer service, and supporting sales efforts. This role is ...

Omni Fiber LLC

Call Center Representative

Brownsville, TX · On-site

$13.75 - $17.25/hr

Call Center Representative The Call Center Representative will be responsible for handling inbound and outbound calls, providing excellent customer service, and supporting sales efforts. This role is ...

STI

Inbound Call Center Rep

Indianapolis, IN · On-site

Forward call back messages to Volunteer Supervisors at the end of the day. *Put together new counselor training materials and other training materials requested by Trainers. *Put together ...

Keystone Collects

Call Center Representative

Irwin, PA · On-site

$13.75 - $17.25/hr

Call Center Representative As a Call Center Representative for our Support & Services department ... You will manage inbound call inquiries regarding accounts, tax collections, and general compliance.

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How much do banks inbound call centre representative jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for banks inbound call centre representative in the United States is $17.33, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $18.27 per hour, depending on experience, location, and employer.

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Infographic showing various Banks Inbound Call Centre Representative job openings in the United States as of June 2026, with employment types broken down into 8% Full Time, 88% Part Time, and 4% Contract. Highlights an 76% Physical, 1% Hybrid, and 23% Remote job distribution, with an average salary of $36,051 per year, or $17.3 per hour.

Inbound Call Center Representative

Austin, TX • On-site

BCForward
IT Services • 5 - 10K employees
Learn more about BCForwardexternal

$20/hr

Contractor

Medical, Vision, Life

Re-posted 5 days ago

Job description

Position: Customer Service Representative

Worksite: Austin, TX

Duration: 11 months (Possible extension)

Shift: Monday – Friday (any 8-hour shift between 7 AM to 7 PM CST)

Pay: $20/HR on W2

Job Description

We are seeking a Customer Service Representative to join our team supporting Medicaid providers and clients. The ideal candidate will have experience in a high-volume contact center and the ability to deliver accurate information, document interactions, and meet attendance and performance metrics.

Responsibilities:

  • Provide unbiased assistance to Medicaid providers and clients regarding eligibility, medical claims status, and program questions.
  • Respond promptly, courteously, and concisely to phone inquiries.
  • Document all interactions in clear and concise online logs.
  • Transfer callers to appropriate Call Center units when necessary.
  • Meet individual performance standards, including strict attendance and productivity metrics.
  • Assist with problem resolution and escalate complex issues as needed.
  • Perform additional duties as assigned by management.


Required Skills & Qualifications:

  • Minimum six months of recent, verifiable experience in a high-volume contact center.
  • Ability to adhere to strict attendance and performance metrics.
  • Strong verbal communication and customer service skills.
  • Local to Austin, TX, with availability for any 8-hour shift between 7 am and 7 pm.


Preferred Skills:

  • Proficiency in Microsoft Word, Excel, and Outlook.
  • Multitasking and organizational skills.
BCforward logo

About BCforward

Sourced by ZipRecruiter

BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers' needs into a full service personnel solutions organization. Headquartered in Indianapolis, Indiana, BCforward also operates numerous delivery centers across North America and India. We are currently the largest consulting firm and largest MBE certified firm in Indiana. Our uninterrupted growth has allowed BCforward to deliver uniquely configured IT staffing and project solutions for over years of catering to our customers' specific needs. BCforward currently maintains a team of over 5000 global resources. With our additional brand, Stafforward, together we have the capabilities to deliver services for a variety of industries in both public and private sectors which allows us to address your most challenging needs.

Industry

It services

Company size

5,001 - 10,000 Employees

Headquarters location

Indianapolis, IN, US

Year founded

1998

Social media

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