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Inbound Banking Customer Service Representative Jobs

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Banking Customer Service Representative

Denver, CO · On-site

$23 - $25/hr

Banking Customer Service Representative Location: Denver Metro Area, CO Schedule: Full-Time Contract | Hybrid Pay: $23.00 - $25.00/hr Our client is seeking a Banking Customer Service Representative ...

TEKsystems

Banking Customer Service

Green Bay, WI · On-site

$46K - $54K/yr

Represent Fox Communities Credit Union positively within the community. Qualifications * Minimum 1 ... and customer service experience. * Strong communication, relationship-building, and active ...

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Inbound Banking Customer Service Representative information

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How much do inbound banking customer service representative jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for inbound banking customer service representative in the United States is $16.57, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.27 per hour, depending on experience, location, and employer.

What are popular job titles related to Inbound Banking Customer Service Representative jobs?

For Inbound Banking Customer Service Representative jobs, the most frequently searched job titles are:

Infographic showing various Inbound Banking Customer Service Representative job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $34,462 per year, or $16.6 per hour.

Banking Customer Service Representative

Pennington, NJ • On-site

WorkPath Partners
See more jobs at WorkPath Partnersexternal

$16.25 - $22/hr

Other

Re-posted 4 days ago

Job description

Banking Customer Service Representative

This position is located onsite in Pennington, NJ with varying shift availability. As a Banking Customer Service Representative, you will work in an inbound contact center providing exceptional service to our clients or branch office partners regarding their banking accounts. CSR's must handle all scenarios within the bank's policies and procedures. The expectation of a CSR is to be actively engaged in a conversation with our client or internal partner while accurately processing through various systems in a timely and efficient manner. Associates must be able to think critically to determine the best course of action to solve the issue at hand.

Key Responsibilities include:

  • Provide clients and/or internal partners with clear, complete, and accurate responses to their questions and inquiries at point of call
  • Deliver quality service by providing effective and efficient operations support for the assigned area's internal business partners and/or external customers and potential clients
  • Manage risk by accurately authenticating clients, fully adhering to policy / procedures and proactively identifying and escalating potential risk
  • Navigate through multiple applications and tools to understand policy / procedures, gain clarity on various products / services and research, and resolve issues with client accounts
  • Display passion, commitment and deliver an experience that improves our customers' financial lives

Required Skills:

  • Must possess the skills to navigate between multiple screens and keep the client/internal partner fully engaged, while quickly and accurately typing relevant notes and information
  • Computer Literacy and proficient in using Microsoft Outlook, Word, and PowerPoint
  • Ability to demonstrate flexibility and work well under pressure in a fast paced, high call volume, and constant changing call center environment
  • Strong communications skills, great grammar, and the ability to communicate with management, peers, and clients
  • Robust customer service skills and the ability to resolve and de-escalate difficult situations and prevent client dissatisfaction with respect and poise
  • Positive attitude that embraces coaching as an opportunity to improvement in current role
  • Ability to handle confidential matters and sensitive information in a responsible manner

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