ZipRecruiter

Log In

1

Banking Training Jobs (NOW HIRING)

Central Bancompany

Bank Trainer

Osage Beach, MO · On-site

Bachelor's degree or equivalent combination of education and experience 2-5 years of experience in banking, training, or related roles Strong knowledge of Teller and CSR functions Broad knowledge of ...

Alliance Bank

Personal Banker

Saint Paul, MN · On-site

$24 - $28/hr

Experience: 12 months of financial customer service or related banking training. * Core Skills: Fundamental understanding of banking products, cross-selling strategies, and debit/credit principles.

Alliance Bank

Personal Banker

Saint Paul, MN · On-site

$24 - $28/hr

Experience: 12 months of financial customer service or related banking training. * Core Skills: Fundamental understanding of banking products, cross-selling strategies, and debit/credit principles.

Minnwest Bank

Assistant Universal Banker

Waseca, MN · On-site

$16 - $18/hr

... Training. Duties and Responsibilities (including but not limited to) : * Provide prompt, courteous and quality customer service to support customers' banking needs by completing a variety of teller ...

Minnwest Bank

Assistant Universal Banker

Waseca, MN · On-site

$16 - $18/hr

... Training. Duties and Responsibilities (including but not limited to) : * Provide prompt, courteous and quality customer service to support customers' banking needs by completing a variety of teller ...

next page

Showing results 1-20

All JobsBanking Training Jobs

Banking Training information

See salary details

$16

$30

$61

How much do banking training jobs pay per hour?

As of Jun 19, 2026, the average hourly pay for banking training in the United States is $30.14, according to ZipRecruiter salary data. Most workers in this role earn between $20.19 and $38.70 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in Banking Training, and why are they important?

To thrive in Banking Training, you need a solid understanding of financial concepts, regulatory compliance, and strong instructional abilities, often supported by a finance or business degree. Familiarity with learning management systems (LMS), digital training tools, and certifications such as Certified Bank Trainer or equivalent are highly beneficial. Excellent communication, adaptability, and interpersonal skills are crucial for engaging learners and addressing diverse training needs. These skills ensure effective knowledge transfer, regulatory adherence, and staff development within the banking sector.

What is banking training?

Banking training refers to the education and development programs designed to equip individuals with the knowledge, skills, and competencies required to work in the banking sector. These programs cover a variety of topics such as financial products, customer service, compliance, risk management, and digital banking tools. Banking training can be offered to new hires, existing employees seeking to advance their careers, or professionals transitioning from other industries. The goal is to ensure that staff are up to date with industry regulations, technology, and best practices to provide reliable and efficient banking services.

What are some common challenges faced by professionals in banking training roles, and how can they be addressed?

Professionals in banking training roles often encounter challenges such as keeping training materials up-to-date with rapidly changing financial regulations, engaging employees with diverse learning styles, and measuring the effectiveness of training programs. To address these, trainers can utilize a mix of interactive e-learning tools, regularly collaborate with compliance teams to ensure content accuracy, and solicit feedback through assessments and surveys. Building strong relationships with team leaders and staying proactive about industry trends also ensures training remains relevant and impactful.

What is the difference between Banking Training vs Banking Operations?

AspectBanking TrainingBanking Operations
Required CredentialsTypically includes certifications like banking courses, financial literacy, and sometimes degree programsRequires knowledge of banking procedures, certifications may include compliance and operational training
Work EnvironmentClassroom settings, online courses, workshopsBank branches, back-office departments, customer service centers
Employer & Industry UsageUsed by banks, financial institutions, training providersUsed within banks for daily transaction processing, customer support, and compliance

Banking Training focuses on educating individuals about banking concepts, products, and skills, often through courses and certifications. Banking Operations involves the practical management of daily banking activities, including transaction processing and customer service. While both are essential in the banking industry, Banking Training prepares individuals for roles or further learning, whereas Banking Operations pertains to the execution of banking tasks within financial institutions.

What states have the most Banking Training jobs? States with the most job openings for Banking Training jobs include:
Banking Training jobs near you
Infographic showing various Banking Training job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 79% Full Time, and 20% Part Time. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $62,694 per year, or $30.1 per hour.
Retail Banking Training & Development Manager

Retail Banking Training & Development Manager

Leader Bank

Arlington, MA • On-site

$80K - $110K/yr

Full-time

Medical, Dental, Life, Retirement, PTO

Posted yesterday

Job description

Leader Bank is looking for exceptionally dedicated team members to join one of the country's fastest growing community banks and mortgage lenders. At the time of its founding in 2002, Leader Bank had one branch office, $6.5 million in assets and 7 team members. Since then, the Bank has become one of the most successful banks in Massachusetts with $5 billion in assets, more than 400 team members, 6 branch offices, and annual mortgage originations of over $3 billion.
Exemplary products and an innovative spirit have driven Leader Bank's rapid growth over the years, and our team members embrace these values. Our mission is to obsess over our clients, make them feel valued, and maintain long-term relationships with them by constantly enhancing our products and processes to always improve our client experience. For our team members, Leader Bank prioritizes competitive compensation and benefits, a healthy work-life balance, and an environment that fosters diversity and inclusion.
Summary
The Manager of Training & Development is responsible for designing, delivering, and continuously improving training programs across Retail Banking to strengthen service quality, team member capability, and client experience. Reporting to the AVP of Retail Banking, this role serves as a key driver of Leader Bank's service culture, ensuring consistent execution of the WOW Call / I.C.A.R.E. client service framework across all retail locations. This position is not based in a single location and requires regular travel across retail banking sites based on business needs.
Responsibilities
Client Service Culture & Standards
  • Define and embed Leader Bank's client service standards across all branches - in-person and phone
  • Develop and maintain a Client Service Playbook that codifies expectations, scripts, and best practices
  • Create branch-level service culture initiatives that connect front-line bankers to the 'why' behind client experience
  • Champion a recognition culture that celebrates WOW moments and reinforces desired behaviors
  • Benchmark Leader Bank's service standards against best-in-class community banks and regional competitors
  • Own, evolve, and scale the WOW Call training program across all retail branches and the EB Call Center
  • Facilitate live and recorded I.C.A.R.E. training sessions for new hires, existing bankers, and branch managers
  • Maintain and update all training materials, scorecards, audit tools, and recognition program assets
  • Partner with Branch Managers to monitor call quality scores and drive continuous improvement
  • Analyze audit results monthly and identify branch-level coaching opportunities

Compliance and Regulatory Training
  • Partner with Compliance to ensure all required regulatory training (BSA/AML, FDIC, privacy, fair lending) is delivered on schedule and documented
  • Maintain training completion records and certifications for all retail staff
  • Translate complex compliance content into engaging, understandable training that sticks
  • Support audit readiness by ensuring training documentation is current and accessible

Onboarding and New Hire Training
  • Design and facilitate a structured onboarding program for all new Retail Banking hires
  • Ensure every new banker understands Leader Bank's culture, values, service standards, and I.C.A.R.E. framework before client-facing deployment
  • Create role-specific onboarding tracks for Tellers, Personal Bankers, and Branch Managers
  • Establish 30/60/90-day competency checkpoints for all new retail staff

Measurement & Reporting
  • Track and report training completion rates, call quality scores, and client service KPIs to AVP and Head of Retail monthly
  • Use data from the WOW Call Scorecard and branch audits to identify trends and adjust training priorities
  • Evaluate training effectiveness through pre/post assessments, mystery shop results, and manager feedback
  • Present quarterly training impact reports with actionable insights

Skills & Qualifications
• Proven excellence in employee onboarding, training, and engagement strategies
• In-depth knowledge of banking systems, operations, and project management principles
• Highly skilled in process optimization and cross-departmental collaboration.
• Strong communicator with demonstrated leadership in team development and strategic initiatives
First 90 Days
  • I.C.A.R.E. training delivered to 100% of retail staff
  • WOW Call audit cadence running in all branches
  • New hire onboarding program documented and launched
  • Compliance training calendar built and on track
  • Relationships established with all Branch Managers

6-12 Months
  • Average WOW Call scores trending upward branch-wide
  • Client Service Playbook complete and distributed
  • Product knowledge training library built out
  • Recognition program generating visible WOW moments
  • Training impact metrics reported to leadership

Requirements
  • Bachelor's degree or Associate's degree
  • 3-5+ years of experience in training, learning & development, or a related field -
  • Demonstrated experience designing and facilitating learning programs
  • Strong understanding of client service principles and operations
  • Exceptional communication and presentation skills - able to engage and inspire front-line staff
  • Highly organized with project management capability; able to manage multiple programs simultaneously
  • Proficiency in Microsoft Office (Word, Excel, PowerPoint)
  • Preferred:
  • Experience in banking or with branch network management
  • Background in call quality monitoring, coaching frameworks, or contact center training
  • Familiarity with compliance training requirements in a regulated banking environment
  • Experience building recognition and incentive programs tied to service performance

Leader Bank offers an excellent compensation and benefits package including 401k plan with corporate match, medical and dental insurance, and the opportunity to work for a fast growing, local organization.
Leader Bank, N.A. is an Equal Opportunity and Affirmative Action employer and does not discriminate on the basis of race, color, religion, age, gender, marital status, sexual orientation, national origin, disability, military status, veteran status, or any other protected class.
The base salary range below represents the low and high end of the Leader Bank salary range for this position. Actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance.
Salary Minimum: $80,000.00 - Salary Max: $100,000.00
The range listed is just one component of Leader Bank's total compensation package for team members. Other rewards may include annual bonuses, commissions, short- and long-term incentives, and program-specific awards. In addition, Leader Bank provides a variety of benefits to eligible team members, including health insurance coverage, a team member wellness program, life and disability insurance, a retirement savings plan, paid holidays and paid time off and vacation.
Leader Bank, N.A. is an Equal Opportunity and Affirmative Action employer and does not discriminate on the basis of race, color, religion, age, gender, marital status, sexual orientation, national origin, disability, military status, veteran status or any other protected class.
Leader Bank is an E-Verify® participant. * For more information, click on the links below:
https://www.everify.gov/sites/default/files/everify/images/manuals/EVParticipationPoster.JPG
https://www.e-verify.gov/sites/default/files/everify/images/manuals/IERPoster.jpg
* E-Verify® is a registered trademark of U.S. Department of Homeland Security

Apply