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Banking Service Manager Jobs (NOW HIRING)

CPB Group

$72K - $102K/yr

Primary responsibilities include staff oversight and development, oversight/compliance of administration of private banking accounts, client service/relationship management, marketing and business ...

CPB Group

Private Banking Service Manager

Honolulu, HI · On-site

$72K - $102K/yr

Primary responsibilities include staff oversight and development, oversight/compliance of administration of private banking accounts, client service/relationship management, marketing and business ...

Convergint

Banking Service Technician

Dallas, TX · On-site

As a Banking Service Technician, you are a part of a dynamic team that allows you to grow as ... May advise management regarding customer satisfaction, product performance, installation techniques ...

Amicis Global

Banking Service Representative

Columbus, OH · On-site

$20 - $22/hr

Banking Service Representative Job Location: Columbus, OH 43219 Job Duration: 12 Months+ Extension ... Functional support areas include Brokerage Cash Management products and services, Brokerage Online ...

Convergint

Banking Service Technician II

Bethel, CT · On-site

$25.35 - $36.74/hr

As a Banking Service Technician II, you are part of a dynamic team that allows you to grow as ... May advise management regarding customer satisfaction, product performance, installation techniques ...

Convergint

Banking Service Technician 2

Dallas, TX · On-site

As a Banking Service Technician, you are a part of a dynamic team that allows you to grow as ... May advise management regarding customer satisfaction, product performance, installation techniques ...

Everon LLC

Banking Service Tech II

Peoria, AZ · On-site

... bank locks and mechanical systems. * Provide ability to service and troubleshoot ATMs as well as ... dispatcher, management, and customers to ensure complete customer satisfaction experience.

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Banking Service Manager information

See salary details

$36K

$65.7K

$99.5K

How much do banking service manager jobs pay per year?

As of Sep 10, 2026, the average yearly pay for banking service manager in the United States is $65,701.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,000.00 and $72,500.00 per year, depending on experience, location, and employer.

What does a banking service manager do?

A Banking Service Manager oversees the daily operations of a bank branch or department, ensuring high-quality customer service and efficient transaction processing. They manage staff, handle customer inquiries and complaints, and ensure compliance with banking regulations and policies. Additionally, Banking Service Managers monitor financial transactions, support sales initiatives, and help implement new services or technologies to improve customer satisfaction. Their role is vital in maintaining the reputation and smooth functioning of the bank.

What are the key skills and qualifications needed to thrive as a banking service manager?

To thrive as a Banking Service Manager, you need a solid background in financial services, leadership experience, and typically a degree in finance, business, or a related field. Familiarity with core banking systems, customer relationship management (CRM) software, and regulatory compliance tools is essential. Strong interpersonal skills, problem-solving ability, and a customer-focused mindset help you lead teams effectively and resolve client issues. These skills ensure efficient branch operations, regulatory compliance, and high levels of customer satisfaction.

How does a banking service manager typically collaborate with other departments to improve client satisfaction?

A Banking Service Manager works closely with departments such as operations, compliance, and sales to ensure a seamless client experience. They coordinate with operations teams to resolve client issues efficiently, partner with compliance to maintain regulatory standards, and collaborate with sales to identify opportunities for cross-selling products. This role often acts as a bridge, ensuring clear communication between departments and proactively addressing service gaps to enhance overall customer satisfaction.

What is the difference between Banking Service Manager vs Customer Service Representative?

AspectBanking Service ManagerCustomer Service Representative
CredentialsRelevant banking certifications, experience in banking operationsHigh school diploma or equivalent, customer service skills
Work EnvironmentBranch management, overseeing staff and operationsCustomer-facing roles, assisting clients at branches or call centers
Employer & Industry UsageBank branches, financial institutionsBank branches, call centers, retail banking
Comparison Search IntentUnderstanding managerial roles in bankingCustomer service roles in banking

The main difference between a Banking Service Manager and a Customer Service Representative lies in their responsibilities and experience. The Banking Service Manager oversees branch operations, manages staff, and ensures customer satisfaction at a managerial level, often requiring banking certifications. In contrast, Customer Service Representatives focus on assisting customers with transactions and inquiries, typically with less experience and certification requirements. Both roles are essential in banking but serve different functions within the industry.

What is the role of a banking service manager in a bank?

A banking service manager oversees daily branch operations, ensures excellent customer service, and manages staff to meet sales and service goals. They handle customer inquiries, resolve issues, and ensure compliance with banking policies, often using banking software and maintaining industry certifications. Their role is essential for maintaining efficient branch functioning and customer satisfaction.

What cities are hiring for Banking Service Manager jobs?

Cities with the most Banking Service Manager job openings:

What states have the most Banking Service Manager jobs?

States with the most job openings for Banking Service Manager jobs include:

What are popular job titles related to Banking Service Manager jobs?

For Banking Service Manager jobs, the most frequently searched job titles are:

Banking Service Manager jobs near you
Infographic showing various Banking Service Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $65,701 per year, or $31.6 per hour.

Private Banking Service Manager

Honolulu, HI • On-site

Central Pacific Bank
Commercial Banking • 501 - 1,000 employees
Learn more about Central Pacific Bankexternal

$72K - $102K/yr

Full-time

Re-posted 13 days ago

Key responsibilities

  • Oversee customer service operations, ensuring high-quality interactions and resolving client issues.

  • Ensure private banking operations comply with policies, regulations, and risk management protocols while streamlining processes.

  • Supervise and mentor employees, providing training, setting performance goals, and fostering a customer-centric culture.

Central Pacific Bank rating

7.2

Company rating: 7.2 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

Position Function:

This position is responsible for the leadership, customer experience, and growth of the Private Banking Offices. Primary responsibilities include staff oversight and development, oversight/compliance of administration of private banking accounts, client service/relationship management, marketing and business development of private banking services, and referrals to the Wealth Team and Bank.

Additional primary responsibilities include design and delivery of department standards for client service, relationship management, business development and cross-referrals, and ensuring the department meets all audit and regulatory requirements satisfactorily. Responsible for the development, implementation, process improvement, and management of Division and Bank initiatives that advance sound business practices and enhance customer satisfaction.

Performs all duties and interacts with internal and external customers in a manner that is expressly aligned with the Company's Core Values of approaching all actions with a “Voyaging Spirit” and being “Positively Ohana”. Exhibits core competencies that result in consistent delivery of positive Customer Interactions, Empowerment and Ownership and demonstrates key professional and performance skills such as Active Listening, effective Oral and Written Communication, Action and Solution Oriented and Thoroughness.

Primary Accountabilities:

Job Specific Duties:

  • Client Experience & Relationship Management – Oversee customer service operations, ensuring high-quality interactions, resolving client issues, and enhancing overall customer satisfaction.
  • Operational Oversight & Compliance – Ensure private banking operations comply with bank policies, industry regulations, and risk management protocols, while streamlining processes for efficiency.
  • Team Leadership & Staff Development – Supervise and mentor employees, providing training, setting performance goals, and fostering a customer-centric culture.
  • Sales Support & Business Development – Assist the private banking division in sales initiatives, collaborate with relationship managers, and support cross-selling efforts to enhance revenue and client engagement.
  • Cash Management & Security – Oversee daily overdrafts, transaction processing, and security protocols to minimize risk and maintain operational integrity by preventing fraud and minimizing financial losses.

Customer Experience/Process Improvement:

  • Builds and maintains strong relationships with high-net-worth clients, understanding their financial needs and goals.
  • Serves as a primary point of contact for escalated client issues, ensuring prompt and effective resolution.
  • Develops and oversees programs to improve technical, sales, and service skills of administrators and support personnel.
  • Develops and oversees programs and activities (i.e., anticipatory and proactive calls) that enhance customer experience of internal and external customers; continually improve customer service ratings.
  • Plans, coordinates, and implements events and activities that educate, surprise, and delight internal and external customers.
  • Identifies and implements efficiency and profitability improvement opportunities.
  • Client Servicing: Opening Accounts, Renewing CD’s, Assist Wire Transaction Services, Cross-selling bank products.

Risk Management and Compliance:

  • Ensures compliance with all regulatory requirements and internal policies related to private banking operations.
  • Implements controls and procedures to mitigate operational risks and maintain a secure environment for client transactions.
  • Keeps abreast of regulatory and industry developments.
  • Ensures team’s compliance with bank, internal audit, and FDIC/DFI exam requirements; achieve satisfactory ratings.
  • Develops, implements, and ensures adherence to policies, procedures, and business practices and standards.

Maintains a personal client base of up to 50 clients and prospects.

  • Independently calls on clients and prospects to establish, maintain, and expand profitable client relationships, including the sale of credit, deposit, trust, investment, insurance, and related services to fulfill identified client needs.

People Management:

  • Attracts, develops, and retains the right staff to achieve short- and long-term goals and objectives.
  • Creates an environment where the Bank’s performance management process is administered fairly; holds others accountable, addresses performance issues appropriately, provides frequent development opportunities, and makes investments to allow for the advancement of existing staff.
  • Demonstrates an understanding of and actively supports the Bank’s EEO and AAP practices and policies.
  • Embraces diversity and demonstrates the Bank’s core values in everyday behavior.
  • Provides leadership and direction, managing a team serving the affluent market.
  • Establishes goals and monitors progress towards those goals including coaching, training, and staff development.
  • Provides active guidance and support to officers and staff.

Ownership and Management of Key Processes:

  • Owns and manages the key processes required to achieve customer satisfaction and makes key business decisions to achieve desired results.
  • Improves personal/professional status through education and keeping abreast of updated bank policies, procedures, and products and services. Achieves a satisfactory rating on audits.
  • Keeps informed of current bank policies, products, investment performance and procedures, federal laws, and regulations. Attends ongoing licensing and continuing education courses relevant to the position. Actively participates in professional and community organizations consistent with position.

Organizational Health

  • Leadership & Culture
  • Community/Industry Involvement
  • Personal and Professional Development


If designated as the Business Unit Compliance Officer (BUCO)- the following duties will apply:

Responsible for business unit compliance oversight as the “Business Unit Compliance Officer” (BUCO) with dotted line reporting to the Compliance Division Manager. The BUCO is responsible for engaging in activities that contribute to the day-to-day compliance oversight of the business unit and any related third-party vendor relationships in alignment with the Compliance Management System Policy, Bank Secrecy Act Policy, and BUCO Program. The BUCO demonstrates and applies business acumen to promote a culture of compliance and the identification, escalation, and timely mitigation of compliance risks. This role exercises judgment and influence, and may constructively challenge business unit management to support compliance objectives, balancing business strategy with appropriate controls.

The BUCO is accountable for implementing the Compliance Management System Policy and Bank Secrecy Act Policy, including but not limited to the following activities:

  • Facilitating the Compliance Risk Assessment process by identifying, assessing, and managing regulatory compliance risks within the business unit.
  • Knowing and understanding all state and federal compliance laws, rules, and regulations (“laws and regulations”) applicable to the business unit, and how such laws and regulations impact or affect the business unit.
  • Keeping abreast of changes to the laws and regulations, as tracked and disseminated on the Regulatory Tracking Log, and implanting regulatory change within the business unit.
  • Attending all management meetings to keep appraised of developments within the business unit that may impact the compliance function.
  • Actively participating in and advising on key business decisions within the business unit, including new or changes to existing products, services, processes, projects, and vendors.
  • Ensuring that the business unit has sufficient resources to adequately manage compliance risks.
  • Reviewing, drafting, and/or updating business unit policies, procedures, processes, guidelines, and controls to ensure that regulatory requirements are sufficiently addressed and that day-to-day activities operate in a compliant manner.
  • Identifying compliance training needs, providing subject matter expertise to support the development of training curriculum, and conducting or coordinating compliance training for the business unit, in addition to and in support of the Compliance Training Program.
  • Conducting and/or facilitating transactional and non-transactional monitoring and testing to assess the business unit’s compliance with all applicable laws and regulations, in support of the Compliance Monitoring Program.
  • Escalating compliance concerns to the Corporate Compliance Department for inclusion on the Issues Tracking Log, and ensuring that any corrective action is taken as necessary and appropriate to address compliance concerns.
  • Supporting the Customer Complaint Program by ensuring that the business unit employees understand and fulfill their responsibilities for reporting and addressing customer complaints.
  • Facilitating regulatory audits and examinations.
  • Completing other compliance related projects and tasks as requested to support the Bank’s Compliance Management System Policy and Bank Secrecy Act Policy.


Minimum Qualifications:

Education:

  • Bachelor’s Degree from an accredited 4-year university in a business-related discipline required.

Experience:

  • 5+ years of banking operation experience, including documentation, branch sales/service, etc. required.
  • 2+ years of Management experience OR 4+ years of Supervisory experience required.

License/Certification:

  • Registration with the Nationwide Mortgage Licensing System & Registry (NMLS) is required prior to performing any duties of a Mortgage Loan Originator (MLO). 


Physical Requirements & Working Conditions:

  • Must be able to perform light physical work and to move or lift items including but not limited to boxes, files and papers up to 20 pounds unless otherwise as indicated.
  • Must be able to operate and proficiently use standard office equipment, including phone, copier, personal computer and/or other work related mechanical or electronic devices and applications.
  • Must be able to clearly communicate verbally and in writing with all internal and external customers. Must also be able to hear sufficiently to engage in daily discussions and interactions.
  • Must be able to read and understand bank-related documents.
  • Must be able to work in a conventional office setting, involving sitting at a desk or workstation for long periods of time. Must also be able to adapt to different work environments as needed to perform the job.


We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

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