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Banking Service Manager Jobs in Texas (NOW HIRING)

Convergint

Banking Service Technician

Dallas, TX · On-site

As a Banking Service Technician, you are a part of a dynamic team that allows you to grow as ... May advise management regarding customer satisfaction, product performance, installation techniques ...

Convergint

Banking Service Technician 2

Dallas, TX · On-site

As a Banking Service Technician, you are a part of a dynamic team that allows you to grow as ... May advise management regarding customer satisfaction, product performance, installation techniques ...

Convergint

Banking Specialist 1

El Paso, TX · On-site

... managers. * The Banking Specialist is expected to be skilled in at least one of the three areas of specialization: locksmiths, drive up and electronic. Installs equipment and services/supports ...

Convergint-4

Banking Specialist 2

Houston, TX · On-site

... managers. * Installs, programs, tests, repairs, and services a variety of non-routine systems and equipment for drive-up, locksmith, and electronic projects, ATM/ TCR. Systems include but are not ...

New

Convergint

Banking Specialist 2

Houston, TX · On-site

... managers. * Installs, programs, tests, repairs, and services a variety of non-routine systems and equipment for drive-up, locksmith, and electronic projects, ATM/ TCR. Systems include but are not ...

Convergint

Banking Specialist 1

Houston, TX · On-site

... managers. * The Banking Specialist is expected to be skilled in at least one of the three areas of specialization: locksmiths, drive up and electronic. Installs equipment and services/supports ...

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Banking Service Manager information

What does a banking service manager do?

A Banking Service Manager oversees the daily operations of a bank branch or department, ensuring high-quality customer service and efficient transaction processing. They manage staff, handle customer inquiries and complaints, and ensure compliance with banking regulations and policies. Additionally, Banking Service Managers monitor financial transactions, support sales initiatives, and help implement new services or technologies to improve customer satisfaction. Their role is vital in maintaining the reputation and smooth functioning of the bank.

What are the key skills and qualifications needed to thrive as a banking service manager?

To thrive as a Banking Service Manager, you need a solid background in financial services, leadership experience, and typically a degree in finance, business, or a related field. Familiarity with core banking systems, customer relationship management (CRM) software, and regulatory compliance tools is essential. Strong interpersonal skills, problem-solving ability, and a customer-focused mindset help you lead teams effectively and resolve client issues. These skills ensure efficient branch operations, regulatory compliance, and high levels of customer satisfaction.

How does a banking service manager typically collaborate with other departments to improve client satisfaction?

A Banking Service Manager works closely with departments such as operations, compliance, and sales to ensure a seamless client experience. They coordinate with operations teams to resolve client issues efficiently, partner with compliance to maintain regulatory standards, and collaborate with sales to identify opportunities for cross-selling products. This role often acts as a bridge, ensuring clear communication between departments and proactively addressing service gaps to enhance overall customer satisfaction.

What is the difference between Banking Service Manager vs Customer Service Representative?

AspectBanking Service ManagerCustomer Service Representative
CredentialsRelevant banking certifications, experience in banking operationsHigh school diploma or equivalent, customer service skills
Work EnvironmentBranch management, overseeing staff and operationsCustomer-facing roles, assisting clients at branches or call centers
Employer & Industry UsageBank branches, financial institutionsBank branches, call centers, retail banking
Comparison Search IntentUnderstanding managerial roles in bankingCustomer service roles in banking

The main difference between a Banking Service Manager and a Customer Service Representative lies in their responsibilities and experience. The Banking Service Manager oversees branch operations, manages staff, and ensures customer satisfaction at a managerial level, often requiring banking certifications. In contrast, Customer Service Representatives focus on assisting customers with transactions and inquiries, typically with less experience and certification requirements. Both roles are essential in banking but serve different functions within the industry.

What is the role of a banking service manager in a bank?

A banking service manager oversees daily branch operations, ensures excellent customer service, and manages staff to meet sales and service goals. They handle customer inquiries, resolve issues, and ensure compliance with banking policies, often using banking software and maintaining industry certifications. Their role is essential for maintaining efficient branch functioning and customer satisfaction.

What cities in Texas are hiring for Banking Service Manager jobs?

Cities in Texas with the most Banking Service Manager job openings:

Banking Service Manager jobs near you
Infographic showing various Banking Service Manager job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 16% Part Time, 4% Contract, and 1% Nights. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution.

Banking Service Technician

Dallas, TX • On-site

Convergint
Investigation and Physical Security Services • 10K+ employees
Learn more about Convergintexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 7 days ago

Convergint rating

7.7

Company rating: 7.7 out of 10

Based on 95 frontline employees who took The Breakroom Quiz

Job description

Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Banking Service Technician to join our amazing culture. In this role, you will service and support existing customers by responding to service calls, carrying out Customer Support Programs and small projects business. As a Banking Service Technician, you are a part of a dynamic team that allows you to grow as Convergint grows.
For information about how we use your personal information, please see our Colleague & Applicant Privacy Notice, available on convergint.com/careers.
Who You Are
You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces equal opportunity and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Banking Service Technician.
Who We Are
With 20-years of proven growth and exceptional performance, our mission is to be our customer's best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.
What you'll do with "Our Training and Your Experience"
  • Convergint's greatest strength is our people! Every colleague is encouraged to participate in our Recruit Awesome People program, helping us grow Convergint by promoting our colleague-first culture and referring top talent to the Talent Acquisition Team and hiring managers.
  • Installs, programs, tests, repairs, and services a variety of non-routine systems and equipment for drive-up, locksmith, and electronic projects, ATM/ TCR. Systems include but are not limited to all manufacturer's drive-up equipment (including remote drive-up), deal drawers, and audio and video equipment related to drive-up banking. Repairs or replaces damaged components of remote units.
  • May also work on larger projects with greater complexity as needed.
  • Troubleshoots, repairs, and replaces all components of remote, audio, and video equipment. May install, configure and support a variety of network systems and equipment for assigned projects. Performs preventative maintenance as needed. Acts as a mentor to less experienced staff by using technical knowledge, skills, and experience.
  • Handles moderately complex installations for remote units such as alert systems. Installs new units with final connections, testing, and training.
  • Responds to moderately complex customer service calls, scheduled maintenance calls, and emergency and after-hours service calls on a timely basis. Work assignments are varied, of moderate scope and complexity, and may require originality and ingenuity in some situations.
  • Identifies potential project challenges, communicates to appropriate parties, and assists in the development and implementation of strategies to minimize deviations from estimated costs and project deadlines.
  • Inspects completed work for conformance with specifications, requirements, and compliance with applicable manufacturers' specifications. Refers only to the most complex issues to higher levels.
  • Estimates cost, time, and materials for replacement equipment.
  • Cleans, maintains, adjusts, calibrates, and services equipment used in the performance of duties.
  • Executes all work in accordance with State and local regulations, general best practices as well as company health and safety policies and procedures. Uses strong troubleshooting skills to isolate and fix problems in malfunctioning equipment or software systems.
  • Acts as "our customer's best service provider" at all times thereby ensuring Convergint is the customer's first choice for service.
  • Communicates with and works with the other team members consistently to improve overall operations of the Convergint Center, and company. May advise management regarding customer satisfaction, product performance, installation techniques, and standards as well as suggestions for product improvements.
  • Keeps up to date and informed on all company policies.
  • Presents a professional image of Convergint at all times in appearance and behavior.
  • Performs other duties and responsibilities as requested or required.

What You'll Need
  • Strong knowledge of drive up, locking and electronic systems specific to banking industry.
  • Strong knowledge of Digital Video Recorders (DVR's) and Network Video Recorders (NVR's) connected to the remote system.
  • Strong knowledge of mechanical and electrical systems.
  • Customer Focus - Maintaining awareness of and seeking to meet of the needs and wants of the customer.
  • Advanced communication skills both oral and written.
  • Adaptability - Responds effectively to changes in situation or information.

Company Benefits
Convergint fosters a supportive, accessible, and inclusive environment in which all individuals are able to realize their maximum potential within the company. We offer a variety of programs and exceptional benefits:
  • 10 Company Holidays and Paid Time Off starting at 13 days annually
  • Fun & Laughter Day Off
  • Medical, Dental & Vision Plan
  • Life insurance & Disability Plan
  • Wellness Program
  • 401K Matching Plan
  • Colleague Assistance Program
  • Tuition reimbursement
  • Competitive salary and compensation plan
  • Vehicle reimbursement plan or company vehicle
  • Corporate Social Responsibility Day
  • Cell phone reimbursement (if applicable)
  • Paid parental leave

Requirements:
Education: High School/GED or equivalent experience
Minimum Experience: 3-5 years locksmiths, drive-up and electronic, ATM's/TCR.
  • 3 years Banking Specialist experience within a commercial, industrial, or facilities operation setting

Preferred Experience: (but not required):
  • 3 years in 1 or more of the following industries: security, electronic, banking equipment

Convergint is an Equal Opportunity Employer.
Visit our Convergint careers site to learn more about the company and the exciting opportunities available.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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