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Banking Operations Executive Jobs in Delaware (NOW HIRING)

Citigroup, Inc.

Fraud Risk, Senior Group Manager

Wilmington, DE · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Provide independent oversight and assurance over the bank's Operational and Fraud Risk management ... Represent the fraud & operational risk function with Regional & Business Executives to ensure ...

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Banking Operations Executive information

What is a banking operations executive?

Banking Operations Executives are professionals who oversee and manage the daily activities and processes within a bank. They ensure that banking transactions, such as account management, fund transfers, compliance checks, and customer service operations, are conducted efficiently and accurately. Their responsibilities also include implementing policies, streamlining workflow, and ensuring all operations comply with regulatory standards. By maintaining smooth operational processes, they help the bank deliver quality services to its customers and support its overall business goals.

What are the key skills and qualifications needed to thrive as a banking operations executive?

To thrive as a Banking Operations Executive, you need a strong understanding of banking procedures, regulatory compliance, risk management, and typically a degree in finance or business administration. Familiarity with core banking systems, transaction processing software, and certifications such as Certified Banking Operations Professional (CBOP) are often required. Attention to detail, analytical thinking, and effective communication are crucial soft skills to excel in this role. These skills and qualifications ensure accurate transaction processing, regulatory adherence, and efficient operational workflows vital for the bank’s reliability and reputation.

What are some common challenges faced by banking operations executives, and how can they be addressed?

Banking Operations Executives often encounter challenges such as managing high transaction volumes, ensuring compliance with regulatory requirements, and adapting to rapidly evolving financial technologies. Staying organized and detail-oriented is crucial to minimize errors and maintain operational efficiency. Regular training on compliance updates and collaboration with IT and risk management teams can help address these challenges, ensuring smooth workflow and effective risk mitigation.

What is the difference between Banking Operations Executive vs Banking Analyst?

AspectBanking Operations ExecutiveBanking Analyst
Required CredentialsTypically a bachelor's degree in finance, banking, or related fields; certifications like CAMS or CFA are commonSimilar educational background; certifications like CFA or FRM may be preferred
Work EnvironmentOperational departments within banks; focus on process management and complianceAnalytical teams; focus on data analysis, market research, and reporting
Employer & Industry UsageUsed across banking institutions for operational rolesCommon in financial institutions for analytical roles
Search & Comparison IntentOften compared for operational responsibilities and career progressionCompared for analytical skills and data-driven decision making

The Banking Operations Executive primarily handles day-to-day banking processes, compliance, and operational efficiency, while the Banking Analyst focuses on analyzing financial data, market trends, and supporting strategic decisions. Both roles require similar educational backgrounds and certifications but differ in their core responsibilities and work environments.

Is banking operations a good career path?

Banking operations is a stable career that involves managing daily banking transactions, compliance, and process efficiency. It requires strong attention to detail, knowledge of banking systems, and often benefits from certifications like CAMS or Six Sigma. The role offers opportunities for advancement within financial institutions and a steady work environment.

What are the most commonly searched types of Banking Operations jobs in Delaware?

The most popular types of Banking Operations jobs in Delaware are:

What cities in Delaware are hiring for Banking Operations Executive jobs?

Cities in Delaware with the most Banking Operations Executive job openings:

Banking Operations Executive jobs near you

Consumer Bank- Product Portfolio Operations, Product Transformation Team

JPMorgan Chase & Co.

Wilmington, DE • On-site

Full-time

Medical, Retirement

Re-posted 7 days ago

JPMorgan Chase & Co. rating

8.0

Company rating: 8.0 out of 10

Based on 495 frontline employees who took The Breakroom Quiz

72nd of 171 rated banks

Job description


Embrace the challenge of adapting to shifting priorities and resources while contributing to a dynamic team and applying your expertise, strategic thinking skills, and operational excellence across product lines.
As a Product Portfolio Operations Manager in Consumer Banking, you will lead end-to-end improvement programs for Consumer Bank Product Portfolio Operations, driving governance, integrated planning, stakeholder alignment, and change enablement to deliver measurable productivity and process outcomes.
This role partners closely with senior leaders to manage priorities, dependencies, risks, and success metrics, while maintaining clear executive-ready communications and a "single source of truth" through strong documentation practices. Bring your experience in program/project delivery, process improvement, agile and/or change enablement, and influencing without authority.
Job responsibilities
  • Lead end-to-end improvement initiatives for Consumer Bank Product Portfolio Operations, managing scope, plans, execution, and stakeholder alignment.
  • Run program governance and delivery management, including cadences, status reporting, milestone tracking, decision/risk logs, and escalations to ensure follow-through.
  • Manage readiness and change adoption by coordinating impacted teams, communicating key dates, and delivering change enablement (comms plans, training support, adoption tactics).
  • Partner with senior leaders to manage priorities, dependencies, risks, sequencing, resourcing, and success metrics as needs shift.
  • Own and continuously improve documentation and delivery assets, maintaining Confluence/SharePoint repositories (FAQs, timelines, comms, training) plus standardized structures, workflows, trackers, templates, and playbooks.
  • Build insight and automation solutions (e.g., Alteryx, Monday.com) and run feedback measurement (e.g., SurveyMonkey) to assess readiness/adoption and turn insights into actions.
  • Works across products to help ensure delivery against business objectives while coordinating reporting and communications plans for portfolio management operations and change initiatives

  • Enables operational efficiency by supporting training, maturation, needs assessments, and continuous improvement practices
  • Drives adaptation and modification of our product-line framework to ensure cross-product priorities, sequencing, and trade-offs are realized
  • Implements a product-level collection strategy consisting of controls, financials, and resourcing needs

Required qualifications, capabilities, and skills
  • 5+ years of experience or equivalent expertise in program management or performance optimization
  • Proven ability to manage and implement operational effectiveness initiatives
  • Proven ability to operate within the product development life cycle and agile methodologies
  • Demonstrated ability to lead end-to-end programs/projects: scoping, planning, integrated schedules, dependencies, risks/issues, governance, delivery, and closure.
  • Strong stakeholder management and influence skills; able to drive outcomes without direct authority.
  • Proven executive-ready communications skills (clear status, risks/asks/decisions, presentations, and written updates).
  • Experience building and running program governance (cadences, action tracking, escalation paths, decision management).
  • Practical experience with change enablement (communications planning, readiness, training/support, feedback loops).
  • Process improvement capability (workflow redesign, standardization, playbooks/templates, continuous improvement mindset).
  • Strong documentation and knowledge management skills (maintaining a "single source of truth," writing FAQs/runbooks).
  • Strong organization, attention to detail, and independence; able to manage multiple workstreams and shifting priorities.

Preferred qualifications, capabilities, and skills
  • Experience in consumer banking and/or Product Portfolio Operations (or similar product operations/portfolio management environments).
  • Hands-on experience with Atlassian tools (e.g., Confluence; Jira experience a plus).

  • Experience with workflow/application tools (e.g., Monday.com) to support intake, tracking, operational workflows, plans, and reporting.
  • Alteryx experience (report development and repeatable analytics).
  • Experience administering and analyzing surveys (e.g., SurveyMonkey) to support readiness/adoption measurement.

  • Familiarity with Lean concepts (waste elimination / Muda) and/or formal process mapping methods.

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
We are here to help you manage your money with checking, savings and credit cards, combining the latest banking technology with comprehensive solutions to meet the financial needs of nearly half of U.S. households.

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