Banking Operations Executive Jobs in Delaware (NOW HIRING)

We are seeking a dynamic and talented professional to join our Open Banking Strategic Business Unit (SBU) as the Executive Director of Agentic AI. This role offers the opportunity to lead the Agentic AI strategy for a new, rapidly growing, revenue-generating business, working closely with senior leaders and cross-functional teams to ensure the highest standards of compliance, transparency, and client service.

As an Executive Director of Agentic AI within Open Banking, you will define and execute the strategy for applying agentic AI across Open Banking to improve speed and customer experience. This prioritizes high impact use cases, establishes the adoption road map from experiment to scale, and owns governance decisions on what to proceed, pause or stop initiatives. You will align cross functional execution and ensure agentic AI is deployed responsibly within a regulated financial services environment. Your expertise will be critical in shaping the future of our Open Banking platform through your strategic vision and influence.

The Chase Open Banking team is committed to empowering customers to share their financial data securely, safely, and transparently within the Open Banking ecosystem. Our mission is to deliver market-leading platforms that enable aggregators and direct connectors to securely access customer‑permissioned data, while building out a two‑sided business model that benefits both customers and commercial partners. We collaborate closely with partners across billing, invoicing, and are developing a self‑service developer portal to streamline integration and access.

• Own the Agentic AI strategy and roadmap for Open Banking by defining the adoption path from experiment to pilot to scale with clear stages, metrics, and decision rates.
• Define and prioritize high impact agentic use cases that materially improve speed and customer or partner experience across the Open Banking journey (e.g., onboarding, consent, partner servicing, internal orchestration, etc.).
• Establish use‑case, intake evolution, and governance framework including risk assessment, human in the loop controls monitoring audibility and escalation paths consistent with regulation expectations.
• Serve as the single accountable executive for decisions on when and how agentic AI is used across Open Banking, including whether proposed use cases proceed to pilot, scale, redesigned, or stopped early based on value risk and readiness.
• Drive cross functional execution and alignment across Open Banking functions ensuring delivery readiness for scale deployment.
• Build and maintain executive level reporting for return on investment performance and risk posture translating results into leadership decisions.
• Lead the build out of an agentic operating model for Open Banking including standards, reusable patterns, or observability and controls so that agentic capabilities can scale responsibly without slowing the integration of AI with Chase.
• Uphold all executive director responsibilities expected at Chase including strong risk management control discipline ethical leadership and adherence to firm wide standards.
• Foster a culture of accountability, engagement, and high performance within the business validation team while promoting diversity and inclusion by valuing the unique capabilities.

• 10+ years of experience in AI or machine learning automation, product/platform delivery or transformation leadership in the financial services industry.
• Strong working knowledge of the genetic systems, agent orchestration tools, function calling evolution, safe deployment patterns, and experience guiding solutions from prototype to production.
• Proven ability to build and execute road maps and run portfolio-style governance.
• Strong cross functional leadership in complex organizations able to align products technology data risk legal and operations towards shared outcomes resolving ambiguity and accelerating execution.
• Excellent written and verbal communication skills including experience presenting complex contractual and billing topics to senior leadership.
• Sound judgement, discretion, and decision-making consistent with senior leadership accountability.
• Collaborative mindset with strong interpersonal skills.
• Strong culture leader and teamwork spirit.
• Bachelor’s degree required.

• Advanced degree (e.g., JD, MBA, MPA) strongly preferred.

This role requires five days in the office (Mon‑Fri) in New York, NY or Wilmington, DE and will not support Hybrid options. Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time.

Equal Opportunity Employer/Disability/Veterans

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit FAQs for more information about requesting an accommodation.