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Banking Customer Service Jobs in Indiana (NOW HIRING)

First Merchants Bank

Service Associate (Teller)

Muncie, IN

$14.25 - $18.75/hr

First Merchants Bank is seeking a Service Associate (Teller) to join our team! This position will focus on providing high quality customer service by accurately and efficiently completing bank ...

First Merchants Bank

Service Associate (Teller)

Muncie, IN

$14.25 - $18.75/hr

First Merchants Bank is seeking a Service Associate (Teller) to join our team! This position will focus on providing high quality customer service by accurately and efficiently completing bank ...

First Merchants Bank

Service Associate (Teller)

Muncie, IN

$14.25 - $18.75/hr

First Merchants Bank is seeking a Service Associate (Teller) to join our team! This position will focus on providing high quality customer service by accurately and efficiently completing bank ...

First Merchants Bank

Service Associate (Teller)

Muncie, IN

$14.25 - $18.75/hr

First Merchants Bank is seeking a Service Associate (Teller) to join our team! This position will focus on providing high quality customer service by accurately and efficiently completing bank ...

First Merchants Bank

Service Associate (Teller)

Muncie, IN

$14.25 - $18.75/hr

First Merchants Bank is seeking a Service Associate (Teller) to join our team! This position will focus on providing high quality customer service by accurately and efficiently completing bank ...

German American

Customer Service Specialist

Newburgh, IN · On-site

$16 - $21.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer Service Specialist Overview: As a Customer Service Specialist , you will be the first ... This role offers a great insight into the world of banking, insurance, and wealth management to ...

German American Bancorp

Customer Service Specialist

Columbus, IN · On-site

$15.75 - $21/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer Service Specialist Overview: As a Customer Service Specialist , you will be the first ... This role offers a great insight into the world of banking, insurance, and wealth management to ...

First Merchants Bank

Service Associate (Teller)

Muncie, IN

$14.25 - $18.75/hr

First Merchants Bank is seeking a Service Associate (Teller) to join our team! This position will focus on providing high quality customer service by accurately and efficiently completing bank ...

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Showing results 21-40

All JobsBanking Customer Service JobsBanking Customer Service Jobs in Indiana

Banking Customer Service information

See Indiana salary details

$9

$17

$25

How much do banking customer service jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for banking customer service in Indiana is $17.89, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $19.90 per hour, depending on experience, location, and employer.

What is a banking customer service representative?

Banking customer service representatives are professionals who assist clients with their banking needs, both in person and over the phone or online. They help customers open and manage accounts, resolve issues, answer questions about banking products, and process transactions. Their role is crucial in providing a positive experience for customers and ensuring their banking needs are met efficiently and accurately.

What are the key skills and qualifications needed to thrive as a banking customer service representative?

To thrive as a Banking Customer Service Representative, you need a solid understanding of financial products, cash handling, and customer service principles, often supported by a high school diploma or equivalent. Familiarity with banking software, CRM systems, and secure transaction technologies is typically required. Strong communication, problem-solving, and patience are vital soft skills for building trust and resolving issues efficiently. These capabilities are crucial for ensuring customer satisfaction, maintaining regulatory compliance, and supporting the bank’s reputation.

What are some common challenges faced by banking customer service representatives, and how are they typically addressed?

Banking customer service representatives often handle high call volumes and must resolve complex account issues while maintaining a positive attitude. Balancing strict security protocols with providing quick, accurate assistance can be challenging. To address these, banks provide ongoing training, robust knowledge bases, and supportive team structures. Additionally, representatives often collaborate closely with other bank departments to ensure customer concerns are resolved efficiently and accurately.

What are the most commonly searched types of Banking Customer Service jobs in Indiana?

The most popular types of Banking Customer Service jobs in Indiana are:

What cities in Indiana are hiring for Banking Customer Service jobs?

Cities in Indiana with the most Banking Customer Service job openings:

Banking Customer Service jobs near you
Infographic showing various Banking Customer Service job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,204 per year, or $17.9 per hour.

Call Center CSR III - Customer Service Specialist

First Financial Bank

Terre Haute, IN • On-site

$20/hr

Full-time

Re-posted 13 days ago

Job description

Address
We're always looking for bright individuals to join our growing organization. As a part of the First Financial Family, we will invest in your development and provide a dynamic work environment where you're challenged, valued and empowered every day. We strive to be the best destination for the industry's top talent, creating a diverse, collaborative workplace that celebrates innovation and change. We are one team, working together to get things done.
Job Description:
Office Location:
Abilene, Texas, United States
Starting Pay Rates:
$19.00 per hour - Non-Bilingual
$20.00 per hour - Bilingual (English & Spanish)
This is not a remote/hybrid position.
The incumbent will be required to work on-site, in our Operations Center located in Abilene, Texas.
Saturday hours and holiday hours may be a requirement based upon your designated schedule.
Incumbent must be able to work flexible hours and/or extended hours as business requires.
COMPANY OVERVIEW:
First Financial Bank is looking for talented individuals who seek the challenge of providing first-class service to customers and prospective customers of an award-winning financial institution. First Financial Bankshares has been named among the nation's top performing banks in the one to five-billion-dollar category each of the last five years. We want people who find satisfaction from succeeding and growing along-side our leading community financial institution.
At First Financial, we offer the opportunity for you to grow as a Customer Service Specialist. You will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. Every interaction is an opportunity for you to use your problem solving and relationship building skills to answer customer questions. Working in a collaborative and engaging environment, you will have the chance to interact with people from all walks of life We also offer the satisfaction of helping others, a productive team-based environment, supportive management and casual business attire.
SCOPE/RESPONSIBILITIES:
  • As a First Financial Customer Service Specialist, you will be responsible for supporting all products and services in our retail and commercial lines of business via inbound and outbound customer service calls concerning:
    • Bank operations
    • Bank Regulations
    • Transaction processing
    • Electronic services
    • Marketing
    • Promotional activities
    • Online banking and mobile banking issues
    • And other inquiries as required by business objectives
  • Handle and carefully respond to all customer inquiries. 100-200 calls daily.
  • Provide excellent customer service through active listening
  • Meet and exceed service goals with the proven ability to build and advance customer relationships
  • Work with confidential customer information and treat it sensitively
  • Appropriately communicate with customers
  • Aim to resolve issues on the first call by being proactive in your customer service approach
  • This position requires the candidate be on the phone approximately 90% of scheduled time and possess the ability to adhere to pre-defined activity schedules.
  • Additional responsibilities include:
    • Identifying customer needs and suggesting appropriate products and services;
    • Utilizing technology to support and troubleshoot online services, gathering information, and tracking customer interactions;
    • Actively participating in the Customer Service First sales and service culture, supporting the values of the organization, and follow established bank policies and procedures.

ESSENTIAL FUNCTIONS:
  • Most important to this position is promptly answering incoming phone calls, courtesy to customers, accurately identifying customer's needs, and transferring calls accurately.
  • Uses the Bank phone equipment as well as multiple systems at the same time
  • Actively participates in the sales and service culture, support the values of the organization and follow established bank policies and procedures.

MINIMUM QUALIFICATIONS:
We are looking for individuals who will provide professional, reliable and prompt service to our customers. The ideal candidate will have a minimum of:
  • Two years of consistent customer service experience, preferably in financial services,
    • Six months of Call Center experience is desirable.
  • Candidate must have a High School diploma or GED.
  • Excellent written / verbal communication and customer service skills, proficiency in Windows based applications as well as internet browsers, mobile devices, basic computer hardware
  • Ability to meet training standards is also required and availability to work various shifts including evenings and weekends.

The above statements reflect the general details considered necessary to decide the principal functions of the job identified and shall not be construed as a detailed description of all work requirements that may be inherent in the job.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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