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How much do banking customer service jobs pay per hour?

As of Jul 30, 2026, the average hourly pay for banking customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

Which bank pays most for tellers?

The highest-paying banks for tellers are typically large national or regional banks such as JPMorgan Chase, Bank of America, and Wells Fargo, which often offer higher wages and benefits compared to smaller banks. Salaries can vary based on location, experience, and certifications, with some banks offering additional incentives or bonuses for experienced tellers. Overall, large banks tend to pay more for teller positions due to their size and resources.

What are banking customer service representatives?

Banking customer service representatives are professionals who assist clients with their banking needs, both in person and over the phone or online. They help customers open and manage accounts, resolve issues, answer questions about banking products, and process transactions. Their role is crucial in providing a positive experience for customers and ensuring their banking needs are met efficiently and accurately.

What does customer service do at a bank?

Banking customer service representatives assist customers with account inquiries, transactions, and problem resolution. They provide information about banking products, help with account management, and ensure a positive customer experience, often using computer systems and communication skills.

What are the highest paying customer service jobs?

In the banking customer service field, roles such as senior customer service managers, client relationship managers, and specialized financial advisors tend to have higher salaries. These positions often require advanced knowledge of banking products, certifications, and strong interpersonal skills, and they may include bonuses or commissions that increase overall compensation.

What are the key skills and qualifications needed to thrive as a Banking Customer Service Representative, and why are they important?

To thrive as a Banking Customer Service Representative, you need a solid understanding of financial products, cash handling, and customer service principles, often supported by a high school diploma or equivalent. Familiarity with banking software, CRM systems, and secure transaction technologies is typically required. Strong communication, problem-solving, and patience are vital soft skills for building trust and resolving issues efficiently. These capabilities are crucial for ensuring customer satisfaction, maintaining regulatory compliance, and supporting the bank’s reputation.

What is the easiest bank job to get?

Entry-level banking customer service positions, such as teller or customer service associate, are generally the easiest bank jobs to obtain. These roles typically require a high school diploma or equivalent and strong communication skills, with minimal prior experience needed. They often serve as stepping stones to more advanced banking careers.

What are some common challenges faced by banking customer service representatives, and how are they typically addressed?

Banking customer service representatives often handle high call volumes and must resolve complex account issues while maintaining a positive attitude. Balancing strict security protocols with providing quick, accurate assistance can be challenging. To address these, banks provide ongoing training, robust knowledge bases, and supportive team structures. Additionally, representatives often collaborate closely with other bank departments to ensure customer concerns are resolved efficiently and accurately.
More about Banking Customer Service jobs
What cities are hiring for Banking Customer Service jobs? Cities with the most Banking Customer Service job openings:
What are the most commonly searched types of Banking Customer Service jobs? The most popular types of Banking Customer Service jobs are:
What states have the most Banking Customer Service jobs? States with the most job openings for Banking Customer Service jobs include:
Banking Customer Service jobs near you
Infographic showing various Banking Customer Service job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 87% Full Time, 10% Part Time, and 2% Contract. Highlights an 90% Physical, 5% Hybrid, and 5% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Commercial Banking - Customer Service Specialist

Northwest Bank

Lake Oswego, OR

$17.50 - $23.25/hr

Other

Posted 9 days ago

Job description

Description

Summary

This position will be fully in person. The Customer Service Specialist's primary responsibility is to provide superior service and support to the Bank's commercial and consumer customers and may assist with the application process for auxiliary treasury service products, such as ACH, RDC, MDC, Wire Transfers, Positive Pay (check and ACH), and Bill Pay.  Coordination and collaboration with the service team to ensure customer phone calls, emails, and in person request are processed in a timely manner. 


Requirements

Essential Duties & Responsibilities

  • Perform assigned duties in accordance with the Bank's Mission, Vision and Core Values; and provide the Bank's customers with timely, responsive, and exceptional service in accordance with the Bank's customer service standards.
  • Knowledge and completion of treasury management application, forms and agreements for customers and internal production team to facilitate depository services for business customers.  Work with Commercial Banking Support team to ensure customer is taken care of.
  • Basic understanding of requirements to open a complex to simple business entity deposit account, obtaining required information from customers.  May include HOAs, escrow, or other such type of accounts.  Complete and accurate CIP, CDD and EDD information is essential.
  • Understanding of requirements to open consumer personal new accounts; ensuring CIP and CDD is complete and accurate.
  • Assist retail online banking customer with troubleshooting, setting up service or unlocking accounts.
  • Assist customers in processing financial transactions in accordance with established policies and procedures
  • Scrutinize checks, cash, and customer identification for authenticity to protect the Bank and customers against fraud losses
  • Expanded functions include customer transaction processing to include deposits, withdrawals, stop payments, preparation of official checks, processing service tickets for temp TS increases, and acceptance of loan payments.  Ensure risk management and best practices are used in the decision-making process.
  • Maintain a thorough knowledge of bank policies and procedures, as well as keeps up to date on changes.
  • Provide timely and responsive customer service.


Required Qualifications

  • Bachelor's degree or minimum 1-year experience customer service relations


Preferred Qualifications

  • Time management, problem solving, and project management skills
  • Basic math skills
  • Knowledge of treasury services products and services
  • Knowledge of deposit policies and procedures
  • Strong computer skills including Windows-based software, word processing and spreadsheet applications, internet usage, email, and bank software
  • Commercial online banking knowledge experience
  • Exceptional customer service experience
  • Strong oral and written communication and interpersonal skills consistent with Bank's customer centric philosophy
  • Ability to organize and prioritize tasks at an individual level under a variety of conditions and constraints with minimal guidance

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