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How much do banking customer service jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for banking customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a banking customer service representative?

Banking customer service representatives are professionals who assist clients with their banking needs, both in person and over the phone or online. They help customers open and manage accounts, resolve issues, answer questions about banking products, and process transactions. Their role is crucial in providing a positive experience for customers and ensuring their banking needs are met efficiently and accurately.

What are the key skills and qualifications needed to thrive as a banking customer service representative?

To thrive as a Banking Customer Service Representative, you need a solid understanding of financial products, cash handling, and customer service principles, often supported by a high school diploma or equivalent. Familiarity with banking software, CRM systems, and secure transaction technologies is typically required. Strong communication, problem-solving, and patience are vital soft skills for building trust and resolving issues efficiently. These capabilities are crucial for ensuring customer satisfaction, maintaining regulatory compliance, and supporting the bank’s reputation.

What are some common challenges faced by banking customer service representatives, and how are they typically addressed?

Banking customer service representatives often handle high call volumes and must resolve complex account issues while maintaining a positive attitude. Balancing strict security protocols with providing quick, accurate assistance can be challenging. To address these, banks provide ongoing training, robust knowledge bases, and supportive team structures. Additionally, representatives often collaborate closely with other bank departments to ensure customer concerns are resolved efficiently and accurately.
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What cities are hiring for Banking Customer Service jobs?

Cities with the most Banking Customer Service job openings:

What are the most commonly searched types of Banking Customer Service jobs?

The most popular types of Banking Customer Service jobs are:

What states have the most Banking Customer Service jobs?

States with the most job openings for Banking Customer Service jobs include:

Banking Customer Service jobs near you
Infographic showing various Banking Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Banking Customer Service Rep - $17/hr + Benefits

Foundever

Hackett, AR • On-site

$17/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 13 days ago

Foundever rating

5.6

Company rating: 5.6 out of 10

Based on 193 frontline employees who took The Breakroom Quiz

42nd of 71 rated call and contact centers

Job description

Banking Customer Service Representative Join our dynamic team at Foundever in Fort Smith, where every interaction is an opportunity to make a difference! We are seeking passionate individuals to join us on-site at our office located at 4600 Towson Ave #275, Fort Smith, AR 72901. Please note that candidates must reside within commuting distance to our office. Job Overview As a Customer Service Representative at Foundever, you will play a vital role in supporting one of the largest insurance and banking providers in the U.S. You will assist customers with their entry-level banking and financial needs while contributing to a team-centric environment. We believe in investing in our people, which is reflected in our robust paid training program and numerous growth opportunities. Notably, 84% of our managers have been promoted from within. Why You Should Join Us
  • Competitive Pay: Starting at $17/hour, with paid training at $15/hour.
  • Work Schedule: Minimum 40 hours per week, with weekend availability as needed.
  • Comprehensive Benefits: 401(k), medical, dental, vision, wellness programs, paid time off, and employee discounts.
  • Growth Opportunities: Clear pathways for career advancement within the company.
What We're Looking For
  • Location: Must reside in Fort Smith, AR, or within commuting distance
  • Age Requirement: Must be at least 18 years old
  • Education: High school diploma or GED equivalent is required
  • Experience: Preferred 6 months to 1 year of relevant work experience
  • Availability: Must have flexible availability during operating hours
  • Customer Service Skills: A professional attitude and aptitude for customer service are essential
Key Skills
  • Tech-Savvy: Proficient in navigating system tools to search for information and answers
  • Customer Service Excellence: Demonstrated ability to deliver exceptional service consistently
  • Reliability: Dependable and responsible, with a strong commitment to your role
  • Critical Thinking: Capable of assessing situations and developing empathetic solutions
  • Service Orientation: A personal drive to serve others with compassion and professionalism
  • Organizational Skills: Strong organizational abilities to manage tasks effectively
  • Self-Motivated Learner: Ability to independently learn and successfully pass the paid training provided by Foundever.
About Foundever Foundever is a global leader in the customer experience (CX) industry. With 130,000 associates across the globe, we're the team behind the best experiences for +800 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. Military Partners We proudly support military families through partnerships with Military One Source and other veteran organizations. We value the unique skills and experiences that veterans bring to our workforce. Equal Opportunity Employment (EEO) Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity, and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination. Interested in Becoming Part of Our Team? Visit us at and connect with us on Facebook , LinkedIn , and Twitter .

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