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Banking Customer Service Jobs in Indiana (NOW HIRING)

First Financial Bank NA

Teller CSR

Rockville, IN · On-site

$14.50 - $19/hr

Teller/Customer Service Representative Location: Rockville, IN (On-Site) Status: Full-Time, Hourly ... This position offers the opportunity to develop your banking career while supporting clients and ...

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How much do banking customer service jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for banking customer service in Indiana is $17.89, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $19.90 per hour, depending on experience, location, and employer.

What is a banking customer service representative?

Banking customer service representatives are professionals who assist clients with their banking needs, both in person and over the phone or online. They help customers open and manage accounts, resolve issues, answer questions about banking products, and process transactions. Their role is crucial in providing a positive experience for customers and ensuring their banking needs are met efficiently and accurately.

What are the key skills and qualifications needed to thrive as a banking customer service representative?

To thrive as a Banking Customer Service Representative, you need a solid understanding of financial products, cash handling, and customer service principles, often supported by a high school diploma or equivalent. Familiarity with banking software, CRM systems, and secure transaction technologies is typically required. Strong communication, problem-solving, and patience are vital soft skills for building trust and resolving issues efficiently. These capabilities are crucial for ensuring customer satisfaction, maintaining regulatory compliance, and supporting the bank’s reputation.

What are some common challenges faced by banking customer service representatives, and how are they typically addressed?

Banking customer service representatives often handle high call volumes and must resolve complex account issues while maintaining a positive attitude. Balancing strict security protocols with providing quick, accurate assistance can be challenging. To address these, banks provide ongoing training, robust knowledge bases, and supportive team structures. Additionally, representatives often collaborate closely with other bank departments to ensure customer concerns are resolved efficiently and accurately.

What are the most commonly searched types of Banking Customer Service jobs in Indiana?

The most popular types of Banking Customer Service jobs in Indiana are:

What cities in Indiana are hiring for Banking Customer Service jobs?

Cities in Indiana with the most Banking Customer Service job openings:

Banking Customer Service jobs near you
Infographic showing various Banking Customer Service job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,204 per year, or $17.9 per hour.

Customer Service Representative (Teller) - Carmel Banking Center

The National Bank of Indianapolis

Carmel, IN • On-site

$14.75 - $19.25/hr

Full-time

Re-posted 8 days ago

Job description

This position is the front line of our client experience. As a Customer Service Representative, you are the face of the Bank - delivering prompt, accurate, and high-quality service at the teller window while building trusted relationships with every client you serve. Your professionalism, attention to detail, and commitment to excellence ensure each interaction reflects the Bank's values and dedication to service.

How You'll Contribute

  • Deliver exceptional customer service by upholding the Bank's Culture of Excellence at all times
  • Operate a teller window efficiently, processing transactions accurately and timely
  • Handle checking and savings transactions, negotiable instruments, loan payments, and safe deposit box rentals
  • Provide clients with clear, accurate information about accounts, products, and services
  • Maintain strong knowledge of Bank products and services to identify opportunities for referrals and cross-selling
  • Evaluate client needs and connect customers with appropriate team members or departments
  • Balance cash and transactions daily, verifying totals with precision
  • Maintain working knowledge of the branch capture system
  • Comply with all banking regulations, internal policies, and operational procedures
  • Follow security and confidentiality protocols to protect clients and the Bank from fraud or risk

What We're Looking For

  • High School Diploma or equivalent
  • Six months or more of cash handling experience preferred for entry-level candidates
  • Exceptional attention to detail with a high degree of accuracy
  • Strong communication and customer service skills with a professional demeanor
  • Excellent interpersonal skills with the ability to engage effectively with individuals from diverse backgrounds
  • Basic computer proficiency and familiarity with terminal systems

You'll Excel If You

  • Enjoy working directly with customers and creating positive experiences
  • Take pride in accuracy, reliability, and follow-through
  • Remain calm, professional, and service-focused in a fast-paced environment
  • Are naturally observant and proactive in identifying client needs
  • Value teamwork, accountability, and doing things the right way

Apply