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Banking Customer Service Jobs in Indiana (NOW HIRING)

Charles Schwab

Customer Service - Bank

Indianapolis, IN · On-site

$15.25 - $20.75/hr

As a Client Banking Service Professional, you'll be the trusted voice for Charles Schwab Bank ... Previous customer service or client relationship experience. * Bachelor's degree or higher. #Campus ...

First Financial Bank NA

Teller CSR

Brazil, IN · On-site

$14.25 - $18.50/hr

Teller/Customer Service Representative Location: Brazil 59, IN (On-Site) Status: Full-Time, Hourly ... This position offers the opportunity to develop your banking career while supporting clients and ...

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How much do banking customer service jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for banking customer service in Indiana is $17.89, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $19.90 per hour, depending on experience, location, and employer.

What is a banking customer service representative?

Banking customer service representatives are professionals who assist clients with their banking needs, both in person and over the phone or online. They help customers open and manage accounts, resolve issues, answer questions about banking products, and process transactions. Their role is crucial in providing a positive experience for customers and ensuring their banking needs are met efficiently and accurately.

What are the key skills and qualifications needed to thrive as a banking customer service representative?

To thrive as a Banking Customer Service Representative, you need a solid understanding of financial products, cash handling, and customer service principles, often supported by a high school diploma or equivalent. Familiarity with banking software, CRM systems, and secure transaction technologies is typically required. Strong communication, problem-solving, and patience are vital soft skills for building trust and resolving issues efficiently. These capabilities are crucial for ensuring customer satisfaction, maintaining regulatory compliance, and supporting the bank’s reputation.

What are some common challenges faced by banking customer service representatives, and how are they typically addressed?

Banking customer service representatives often handle high call volumes and must resolve complex account issues while maintaining a positive attitude. Balancing strict security protocols with providing quick, accurate assistance can be challenging. To address these, banks provide ongoing training, robust knowledge bases, and supportive team structures. Additionally, representatives often collaborate closely with other bank departments to ensure customer concerns are resolved efficiently and accurately.

What are the most commonly searched types of Banking Customer Service jobs in Indiana?

The most popular types of Banking Customer Service jobs in Indiana are:

What cities in Indiana are hiring for Banking Customer Service jobs?

Cities in Indiana with the most Banking Customer Service job openings:

Banking Customer Service jobs near you
Infographic showing various Banking Customer Service job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 16% Part Time, and 2% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $37,204 per year, or $17.9 per hour.

Customer Service - Bank

Indianapolis, IN • On-site

Charles Schwab Inc.
See more jobs at Charles Schwab Inc.external

$25.43/hr

Full-time

Re-posted 19 days ago

Job description

Your Opportunity
At Schwab, you're empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us "challenge the status quo" and transform the finance industry together.
Bring your passion for helping people and your drive to make a difference. At Schwab, our service team is at the heart of our commitment to helping clients own their financial futures. We guide clients toward their goals and deliver experiences that truly matter. You don't need a finance background. What sets you apart is your commitment to serving others and your eagerness to learn and grow.
As a Client Banking Service Professional, you'll be the trusted voice for Charles Schwab Bank clients, answering inbound calls and delivering personalized support. Through active listening and ownership, you'll educate and empower clients on our banking products and services, creating exceptional experiences with clear, empathetic communication and thoughtful solutions.
In this role, you'll take a consultative approach to help clients identify their needs and make informed decisions. Each day, you'll manage 40-60 inbound calls, using your expertise in deposit accounts, online account management, bill pay, money movement, mobile banking, and debit cards. Leveraging multiple systems and resources, you'll provide world-class solutions that give clients confidence to move forward
What you have
We believe great service starts with the right mindset and skills. Successful candidates are required to have
  • At least 1 year of experience, which can include volunteer work, internships, or other office-based roles.
  • Fixed schedule that may include evenings or weekends. Speak with your Talent Advisor for details, including any shift differentials.
  • On-site presence required for 75%-100% of scheduled hours.
  • A passion for helping clients and ensuring positive experiences.
  • Ability to convey information clearly and build trust.
  • Openness to feedback and a growth mindset.
  • Problem-solving with confidence and clarity.
  • Understanding and responding to client needs with empathy.
  • Accuracy and thoroughness in every interaction.

Preferred qualifications:
  • Previous customer service or client relationship experience.
  • Bachelor's degree or higher.

#Campus

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