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Banking Customer Service Representative Jobs (NOW HIRING)

Southeast Bank

Customer Service Rep (73646)

Athens, TN · On-site

$13.50 - $18.25/hr

Level Experienced Position Type Full Time Education Level High School Category Banking Description BASIC FUNCTION: Customer Service Representatives are often the first to interact with new customers ...

Southeast Bank

Customer Service Rep (73568)

Knoxville, TN · On-site

$15.25 - $20.75/hr

Level Experienced Position Type Full Time Education Level High School Category Banking Description BASIC FUNCTION: Customer Service Representatives are often the first to interact with new customers ...

Mechanics Bank

Customer Service Representative

El Sobrante, CA · On-site

$17.25 - $23.50/hr

Customer Service Representative Mechanics Bank is currently searching for a full time Customer Service Representative to join our team at our Richmond Hilltop Branch. Under general supervision, but ...

Mechanics Bank

Customer Service Representative

Seaside, CA · On-site

$17 - $23.25/hr

Customer Service Representative Mechanics Bank is currently searching for a full time Customer Service Representative to join our team at our Seaside Branch. Under general supervision, but in line ...

Mechanics Bank

Customer Service Representative

Watsonville, CA · On-site

$16.75 - $23/hr

Mechanics Bank is currently searching for a Customer Service Representative to join our team. Here at Mechanics Bank, we value connection, partnership, long-term relationships and working together in ...

Mechanics Bank

Customer Service Representative

Newman, CA · On-site

$17.75 - $24.25/hr

Mechanics Bank is currently searching for a Customer Service Representative to join our team. Here at Mechanics Bank, we value connection, partnership, long term relationships and working together in ...

Mechanics Bank

Customer Service Representative

Gilroy, CA · On-site

$17 - $23/hr

Mechanics Bank is currently searching for a Customer Service Representative to join our team. Here at Mechanics Bank, we value connection, partnership, long term relationships and working together in ...

Mechanics Bank

Customer Service Representative

Goleta, CA · On-site

$17.25 - $23.50/hr

Mechanics Bank is currently searching for a Customer Service Representative to join Goleta team. Here at Mechanics Bank, we value connection, partnership, long term relationships and working together ...

Mechanics Bank

Customer Service Representative

Modesto, CA · On-site

$16.75 - $22.75/hr

Mechanics Bank is currently searching for a Customer Service Representative to join our team. Here at Mechanics Bank, we value connection, partnership, long term relationships and working together in ...

Mechanics Bank

Customer Service Representative

Richmond, CA · On-site

$18.25 - $25/hr

Mechanics Bank is currently searching for a full time Customer Service Representative to join our team at our Richmond Hilltop Branch. Under general supervision, but in line with established policies ...

Mechanics Bank

Customer Service Representative

Richmond, CA · On-site

$18.25 - $25/hr

Mechanics Bank is currently searching for a full time Customer Service Representative to join our team at our Richmond Hilltop Branch. Under general supervision, but in line with established policies ...

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Banking Customer Service Representative information

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How much do banking customer service representative jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for banking customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a banking customer service representative?

Banking Customer Service Representatives are professionals who assist clients with a wide range of banking needs, including account inquiries, transactions, problem resolution, and product information. They serve as the first point of contact for customers, providing information about banking services and helping resolve issues efficiently. Their role often includes answering questions, processing transactions, and ensuring customer satisfaction, either in person, over the phone, or through digital channels. These representatives must possess strong communication and problem-solving skills, as well as a good understanding of banking products and regulations.

What are the key skills and qualifications needed to thrive as a banking customer service representative?

To thrive as a Banking Customer Service Representative, you need strong communication skills, basic financial knowledge, and typically a high school diploma or equivalent. Familiarity with banking software, customer relationship management (CRM) systems, and sometimes cash handling procedures is important. Outstanding interpersonal skills, patience, and problem-solving abilities help you deliver excellent service and resolve customer concerns effectively. These skills ensure customer satisfaction, maintain trust in the bank, and support smooth daily operations.

What are some common challenges faced by banking customer service representatives, and how can they be effectively managed?

Banking Customer Service Representatives often encounter challenges such as handling complex customer inquiries, managing high call volumes, and addressing sensitive financial concerns. Successfully navigating these situations requires strong communication skills, patience, and a thorough understanding of the bank's products and policies. Many banks provide ongoing training and support, as well as peer collaboration opportunities, to help representatives stay informed and confident when resolving customer issues. Building rapport with customers and leveraging available resources can make these challenges more manageable and contribute to a positive work environment.

What is the difference between Banking Customer Service Representative vs Bank Teller?

AspectBanking Customer Service RepresentativeBank Teller
CredentialsHigh school diploma; sometimes additional certificationsHigh school diploma or equivalent
Work EnvironmentCall centers, branch offices, online supportBank branches, in-person transactions
Primary DutiesCustomer inquiries, account management, problem resolutionCash handling, deposits, withdrawals, account servicing
Employer & Industry UsageFinancial institutions, banks, credit unionsBank branches, retail banking

While both roles serve banking customers, Banking Customer Service Representatives primarily handle inquiries and support remotely or over the phone, whereas Bank Tellers focus on in-person cash transactions and account services at branch locations. Both roles require customer service skills but differ in daily tasks and work settings.

What cities are hiring for Banking Customer Service Representative jobs?

Cities with the most Banking Customer Service Representative job openings:

What are the most commonly searched types of Banking Customer Service Representative jobs?

The most popular types of Banking Customer Service Representative jobs are:

What states have the most Banking Customer Service Representative jobs?

States with the most job openings for Banking Customer Service Representative jobs include:

What are popular job titles related to Banking Customer Service Representative jobs?

For Banking Customer Service Representative jobs, the most frequently searched job titles are:

Banking Customer Service Representative jobs near you
Infographic showing various Banking Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Rep (73646)

Athens, TN • On-site

Southeast Bank
Commercial Banking • 51 - 200 employees
Learn more about Southeast Bankexternal

$13.50 - $18.25/hr

Other

Posted 4 days ago

Job description

Level Experienced

Position Type Full Time

Education Level High School

Category Banking

Description

BASIC FUNCTION:

Customer Service Representatives are often the first to interact with new customers and the ones that help them form an opinion of the bank. By having a conversation and understanding what a customer needs the CSR can recommend and open personalized product and service solutions that address those needs. The most important job as the face of SouthEast Bank is to build a long-lasting relationship that helps us match customers with the solutions, they need to help them reach their financial goals.

ESSENTIAL FUNCTIONS:

  • Primary focus is assisting with clients sales opportunities with additional activities related to service needs, based on over needs of the branch.

  • Use resources to conduct effective client conversations in person and on the telephone and open retail accounts.

  • Provide financial solutions that meet client needs

  • Referring to other lines of business partners for additional solutions. Partners include, but are not limited to: Customer Care Representative, Mortgage, ELFI, Treasury Services, and Merchant Services.

  • Cross-sell bank products and services based on customer needs, in accordance with the banks program standards.

  • Ensure compliance with internal controls, operational procedures, and risk management policies.

  • Purse on-going education of SouthEast Bank products, services, other lines of business, and federal regulations.

  • Make proactive outbound calls to clients and prospects.

  • Carry out other duties as requested or assigned.

SKILLS AND KNOWLEDGE:

  • Tact and diplomacy in dealing with both customers and employees

  • Strong organizational, communication, and computer skills

  • Detail orientated

  • Knowledge of bank regulations

  • Pleasant telephone manner

  • Problem solving skills

  • Multitasking

WORKING CONDITIONS:

  • Sitting for long periods of time; standing and walking periodically.

  • Lift 10-20lbs periodically.

REQUIREMENTS:

  • High school diploma or equivalent, required.

  • Associates or bachelors degree, preferred.

  • Banking customer service experience, preferred.

  • Retail banking experience, preferred.

  • Maintain up-to-date knowledge of and adhere to all state and federal regulations that pertain to this position including but not limited to Bank Secrecy Act, Consumer Privacy and Fair Lending.

  • Working knowledge of state and federal regulations including but not limited to Bank Secrecy Act, Consumer Privacy and Fair Lending along with industry best practices that pertain to this position.

SouthEast Bank is an equal opportunity employer. It is our policy to treat all individuals equally, regardless of race, color, religion, sex, gender, national origin, disability, age, genetic information, sexual orientation, transgender/gender identity, sexual preference, or service in the armed forces.

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