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Banking Customer Service Representative Jobs in Rochester, NY

The Lyons National Bank

Customer Service Rep

Fairport, NY · On-site

$19 - $26.60/hr

Customer Service Representative The Lyons National Bank has a Full-Time opening for a Customer Service Representative in our Perinton Park Branch. The Customer Service Representative is responsible ...

The Lyons National Bank

Customer Service Rep

Fairport, NY · On-site

$19 - $26.60/hr

Customer Service Representative The Lyons National Bank has a Full-Time opening for a Customer Service Representative in our Perinton Park Branch. The Customer Service Representative is responsible ...

South Towne Veterinary Hospital

CSR

Rochester, NY · On-site

$16 - $17.50/hr

Customer Service Representative FLSA Status: EEOC Classification: Employment Type: Full Time Hourly Non-Exempt Administrative Support Worker Reports to: Lead CSR and/or Location: Practice Manager ...

Community Veterinary Partners

CSR

Rochester, NY · On-site

$16 - $17.50/hr

Customer Service Representative The Customer Service Representative (CSR) is an ambassador of the hospital serving as the first point of contact for our clients and their pets. The CSR answers ...

U-Haul

Customer Service Representative

Rochester, NY · On-site

$16 - $17/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Rochester, NY · On-site

$16 - $17/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Victor, NY

$16 - $17/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Victor, NY · On-site

$16 - $17/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Irondequoit, NY · On-site

$16 - $17/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Victor, NY · On-site

$16 - $17/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Irondequoit, NY · On-site

$16 - $17/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Rochester, NY · On-site

$16 - $17/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Rochester, NY · On-site

$16 - $17/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Rochester, NY · On-site

$16 - $17/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Webster, NY · On-site

$16 - $17/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Rochester, NY · On-site

$16 - $17/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Rochester, NY

$16 - $17/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

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All JobsBanking Customer Service Representative JobsBanking Customer Service Representative Jobs in Rochester, NY

Banking Customer Service Representative information

See Rochester, NY salary details

$9

$18

$26

How much do banking customer service representative jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for banking customer service representative in Rochester, NY is $18.55, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $20.62 per hour, depending on experience, location, and employer.

What is a banking customer service representative?

Banking Customer Service Representatives are professionals who assist clients with a wide range of banking needs, including account inquiries, transactions, problem resolution, and product information. They serve as the first point of contact for customers, providing information about banking services and helping resolve issues efficiently. Their role often includes answering questions, processing transactions, and ensuring customer satisfaction, either in person, over the phone, or through digital channels. These representatives must possess strong communication and problem-solving skills, as well as a good understanding of banking products and regulations.

What are the key skills and qualifications needed to thrive as a banking customer service representative?

To thrive as a Banking Customer Service Representative, you need strong communication skills, basic financial knowledge, and typically a high school diploma or equivalent. Familiarity with banking software, customer relationship management (CRM) systems, and sometimes cash handling procedures is important. Outstanding interpersonal skills, patience, and problem-solving abilities help you deliver excellent service and resolve customer concerns effectively. These skills ensure customer satisfaction, maintain trust in the bank, and support smooth daily operations.

What are some common challenges faced by banking customer service representatives, and how can they be effectively managed?

Banking Customer Service Representatives often encounter challenges such as handling complex customer inquiries, managing high call volumes, and addressing sensitive financial concerns. Successfully navigating these situations requires strong communication skills, patience, and a thorough understanding of the bank's products and policies. Many banks provide ongoing training and support, as well as peer collaboration opportunities, to help representatives stay informed and confident when resolving customer issues. Building rapport with customers and leveraging available resources can make these challenges more manageable and contribute to a positive work environment.

What is the difference between Banking Customer Service Representative vs Bank Teller?

AspectBanking Customer Service RepresentativeBank Teller
CredentialsHigh school diploma; sometimes additional certificationsHigh school diploma or equivalent
Work EnvironmentCall centers, branch offices, online supportBank branches, in-person transactions
Primary DutiesCustomer inquiries, account management, problem resolutionCash handling, deposits, withdrawals, account servicing
Employer & Industry UsageFinancial institutions, banks, credit unionsBank branches, retail banking

While both roles serve banking customers, Banking Customer Service Representatives primarily handle inquiries and support remotely or over the phone, whereas Bank Tellers focus on in-person cash transactions and account services at branch locations. Both roles require customer service skills but differ in daily tasks and work settings.

What cities near Rochester, NY are hiring for Banking Customer Service Representative jobs?

Cities near Rochester, NY with the most Banking Customer Service Representative job openings:

Banking Customer Service Representative jobs near you
Infographic showing various Banking Customer Service Representative job openings in Rochester, NY as of September 2026, with employment types broken down into 64% Full Time, 28% Part Time, and 8% Contract. Highlights an 100% In-person job distribution, with an average salary of $38,594 per year, or $18.6 per hour.

Customer Service Rep

Fairport, NY • On-site

The Lyons National Bank
51 - 200 employees
Learn more about The Lyons National Bankexternal

$19 - $26.60/hr

Full-time

Posted 12 days ago

Job description

Customer Service Representative

 

The Lyons National Bank has a Full-Time opening for a Customer Service Representative in our Perinton Park Branch.

The Customer Service Representative is responsible for performing a variety of duties to support the customer service and sales function of a branch office; responding to inquiries or requests for information.   Completes the documentation and performs point-of-sale processing on all types of new accounts, e.g., loans, deposits, etc.  This position will also provide direct service to customers of the bank with respect to deposit products, consumer loans, and services; or referrals for Insurance Investments and Non-Traditional Bank Products.

Qualified candidates will possess a high school diploma or equivalent along with a minimum of three (3) years’ related experience preferred. The pay range for this position is $19.00 to $26.60 per hour, depending on experience and qualifications.  (Range may be adjusted for applicants with significant experience.)

The Lyons National Bank is an equal opportunity employer and does not discriminate on the basis of any legally protected status or characteristic. Protected veterans and individuals with disabilities are encouraged to apply.