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Banking Customer Service Representative Jobs in Raleigh, NC

Pratt Industries

Customer Service Representative

Raleigh, NC

$15.50 - $21.25/hr

Customer Service Representative Location : Raleigh, NC Job Type : Full Time, Salary Non-Exempt Reports To: Sales Manager Perks of Pratt: Within 1 Month : Eligible for insurance benefits At 3 Months ...

Pratt Industries

Customer Service Representative

Raleigh, NC · On-site

$15.50 - $21.25/hr

Customer Service Representative Location : Raleigh, NC Job Type : Full Time, Salary Non-Exempt Reports To: Sales Manager Perks of Pratt: Within 1 Month: Eligible for insurance benefits At 3 Months ...

Pratt Industries

Customer Service Representative

Raleigh, NC · On-site

$15.50 - $21.25/hr

Customer Service Representative Location : Raleigh, NC Job Type : Full Time, Salary Non-Exempt Reports To: Sales Manager Perks of Pratt: Within 1 Month: Eligible for insurance benefits At 3 Months ...

Conflux Systems

Customer Service Representative

Cary, NC · On-site

$16.25 - $22.25/hr

Customer Service Representative The Customer Service Representative is a dynamic, non-call center role focused on delivering a world-class customer experience in a fast-paced service environment.

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Banking Customer Service Representative information

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How much do banking customer service representative jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for banking customer service representative in Raleigh, NC is $18.27, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $20.34 per hour, depending on experience, location, and employer.

What is a banking customer service representative?

Banking Customer Service Representatives are professionals who assist clients with a wide range of banking needs, including account inquiries, transactions, problem resolution, and product information. They serve as the first point of contact for customers, providing information about banking services and helping resolve issues efficiently. Their role often includes answering questions, processing transactions, and ensuring customer satisfaction, either in person, over the phone, or through digital channels. These representatives must possess strong communication and problem-solving skills, as well as a good understanding of banking products and regulations.

What are the key skills and qualifications needed to thrive as a banking customer service representative?

To thrive as a Banking Customer Service Representative, you need strong communication skills, basic financial knowledge, and typically a high school diploma or equivalent. Familiarity with banking software, customer relationship management (CRM) systems, and sometimes cash handling procedures is important. Outstanding interpersonal skills, patience, and problem-solving abilities help you deliver excellent service and resolve customer concerns effectively. These skills ensure customer satisfaction, maintain trust in the bank, and support smooth daily operations.

What are some common challenges faced by banking customer service representatives, and how can they be effectively managed?

Banking Customer Service Representatives often encounter challenges such as handling complex customer inquiries, managing high call volumes, and addressing sensitive financial concerns. Successfully navigating these situations requires strong communication skills, patience, and a thorough understanding of the bank's products and policies. Many banks provide ongoing training and support, as well as peer collaboration opportunities, to help representatives stay informed and confident when resolving customer issues. Building rapport with customers and leveraging available resources can make these challenges more manageable and contribute to a positive work environment.

What is the difference between Banking Customer Service Representative vs Bank Teller?

AspectBanking Customer Service RepresentativeBank Teller
CredentialsHigh school diploma; sometimes additional certificationsHigh school diploma or equivalent
Work EnvironmentCall centers, branch offices, online supportBank branches, in-person transactions
Primary DutiesCustomer inquiries, account management, problem resolutionCash handling, deposits, withdrawals, account servicing
Employer & Industry UsageFinancial institutions, banks, credit unionsBank branches, retail banking

While both roles serve banking customers, Banking Customer Service Representatives primarily handle inquiries and support remotely or over the phone, whereas Bank Tellers focus on in-person cash transactions and account services at branch locations. Both roles require customer service skills but differ in daily tasks and work settings.

What cities near Raleigh, NC are hiring for Banking Customer Service Representative jobs?

Cities near Raleigh, NC with the most Banking Customer Service Representative job openings:

Banking Customer Service Representative jobs near you
Infographic showing various Banking Customer Service Representative job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 14% Part Time, and 3% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $38,006 per year, or $18.3 per hour.

Customer Service Representative (CSR)

Raleigh, NC • On-site

CMC Electric
See more jobs at CMC Electricexternal

$15 - $17/hr

Full-time

Re-posted 2 days ago

Job description

CMC Electric, LLC of Clayton, NC is looking to hire a Customer Service Representative (CSR) for, Saturday shift. This Customer Service Representative (CSR) position earns a competitive wage of $15-$17 per hour, depending on experience. ABOUT CMC ELECTRIC, LLCWe have served the electrical needs of residents and businesses in the Triangle area and beyond since 2005. We tackle everything from minor fixes to major renovations and installations. Other electricians may seek to profit by cutting corners or recommending unnecessary services to customers. We won't! We believe that consistent, trustworthy service will continue to build a great reputation and customer goodwill in the long run. We believe in the Golden Rule, to do unto others as we would have done to ourselves. If doing the right thing results in a financial loss, we still do what's right.We know we can't provide the best electrical work and customer service without the best team. Over the years, we have built an amazing staff of electricians, field workers, and administrative professionals. We're very proud of our people, and we reward them with competitive pay, generous benefits, and positive work culture. A DAY IN THE LIFE OF A CUSTOMER SERVICE REPRESENTATIVE (CSR)As a Customer Service Representative (CSR), you are the voice of our company as you provide superb customer service to our clients. Your positive, friendly disposition comes through over the phone and in online chats--and is one of the reasons that our clients enjoy doing business with us. You love that you get to interact with people every day and feel good about representing a great local company that treats its customers right! QUALIFICATIONS FOR A CUSTOMER SERVICE REPRESENTATIVE (CSR)Customer service experiencePhone experienceBasic computer skillsEnjoy working with peopleIndustry-specific experience is a plus but not required. Are you team-oriented? Do you have excellent communication and interpersonal skills? Can you solve issues for all kinds of clients with professionalism and patience? Do you enjoy interacting with people on the phone and understand good phone etiquette? Can you manage your time well and prioritize tasks effectively? If so, then you might just be perfect for this Customer Service Representative (CSR) position! CALL CENTER WORK SCHEDULESaturday only READY TO JOIN OUR CALL CENTER TEAM?We understand your time is valuable and that is why we have a very quick and easy application process. If you feel that you would be right for this call center job with our electrical company, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you! Location: 27520
Job Posted by ApplicantPro