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Banking Customer Service Representative Jobs (NOW HIRING)

State Savings Bank

Customer Service Representative

Beulah, MI · On-site

$15.25 - $21/hr

A State Savings Bank Customer Service Representative exemplifies a "Yes, I can!" approach to customer service and is responsible for providing prompt and efficient service when handling customer ...

SOUTHEAST BANK

Customer Service Rep (73646)

Athens, TN

$13.50 - $18.25/hr

Customer Service Representatives are often the first to interact with new customers and the ones ... The most important job as the face of SouthEast Bank is to build a long-lasting relationship that ...

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SOUTHEAST BANK

Customer Service Rep (72918)

Knoxville, TN · On-site

$14.25 - $19.50/hr

Customer Service Representatives are often the first to interact with new customers and the ones ... The most important job as the face of SouthEast Bank is to build a long-lasting relationship that ...

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How much do banking customer service representative jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for banking customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a banking customer service representative?

Banking Customer Service Representatives are professionals who assist clients with a wide range of banking needs, including account inquiries, transactions, problem resolution, and product information. They serve as the first point of contact for customers, providing information about banking services and helping resolve issues efficiently. Their role often includes answering questions, processing transactions, and ensuring customer satisfaction, either in person, over the phone, or through digital channels. These representatives must possess strong communication and problem-solving skills, as well as a good understanding of banking products and regulations.

What are the key skills and qualifications needed to thrive as a banking customer service representative?

To thrive as a Banking Customer Service Representative, you need strong communication skills, basic financial knowledge, and typically a high school diploma or equivalent. Familiarity with banking software, customer relationship management (CRM) systems, and sometimes cash handling procedures is important. Outstanding interpersonal skills, patience, and problem-solving abilities help you deliver excellent service and resolve customer concerns effectively. These skills ensure customer satisfaction, maintain trust in the bank, and support smooth daily operations.

What are some common challenges faced by banking customer service representatives, and how can they be effectively managed?

Banking Customer Service Representatives often encounter challenges such as handling complex customer inquiries, managing high call volumes, and addressing sensitive financial concerns. Successfully navigating these situations requires strong communication skills, patience, and a thorough understanding of the bank's products and policies. Many banks provide ongoing training and support, as well as peer collaboration opportunities, to help representatives stay informed and confident when resolving customer issues. Building rapport with customers and leveraging available resources can make these challenges more manageable and contribute to a positive work environment.

What is the difference between Banking Customer Service Representative vs Bank Teller?

AspectBanking Customer Service RepresentativeBank Teller
CredentialsHigh school diploma; sometimes additional certificationsHigh school diploma or equivalent
Work EnvironmentCall centers, branch offices, online supportBank branches, in-person transactions
Primary DutiesCustomer inquiries, account management, problem resolutionCash handling, deposits, withdrawals, account servicing
Employer & Industry UsageFinancial institutions, banks, credit unionsBank branches, retail banking

While both roles serve banking customers, Banking Customer Service Representatives primarily handle inquiries and support remotely or over the phone, whereas Bank Tellers focus on in-person cash transactions and account services at branch locations. Both roles require customer service skills but differ in daily tasks and work settings.

What cities are hiring for Banking Customer Service Representative jobs?

Cities with the most Banking Customer Service Representative job openings:

What are the most commonly searched types of Banking Customer Service Representative jobs?

The most popular types of Banking Customer Service Representative jobs are:

What states have the most Banking Customer Service Representative jobs?

States with the most job openings for Banking Customer Service Representative jobs include:

What are popular job titles related to Banking Customer Service Representative jobs?

For Banking Customer Service Representative jobs, the most frequently searched job titles are:

Banking Customer Service Representative jobs near you
Infographic showing various Banking Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative

Benzonia, MI • On-site

State Savings Bank
See more jobs at State Savings Bankexternal

$15.25 - $20.75/hr

Other

Posted 4 days ago

Job description

Customer Service Representative

A State Savings Bank Customer Service Representative exemplifies a "Yes, I can!" approach to customer service and is responsible for providing prompt and efficient service when handling customer transactions. A Customer Service Representative is expected to be available to work Monday through Saturday.

Tasks

· Accurately process transactions such as check cashing, deposits/withdrawals, and loan payments.

· Issue Money Orders, Cashier's Checks, and Gift Cards.

· Balance cash drawer with minimal or no discrepancies.

· Responsibly buy and sell cash to main vault to stay within set drawer limits.

· Accurately prepare and transmit transaction ticket work.

· Identify counterfeit money.

· Cash US Savings Bonds.

· Answer telephones, file paperwork, and maintain office supplies.

· Answer basic customer inquiries regarding interest rates, service charges, and account history.

· Cross-sell bank products and services and refer customers to appropriate areas as needed.

· Follow bank policies and procedures.

· Maintain professional, business-like appearance.

· Perform other tasks requested by supervisor related to daily operations of the bank.

Requirements

· At least 18 years of age

· High school or higher education level

· Excellent customer service skills

· Strong communication skills

· Computer skills

· Cash-handling experience

· Ability to work well under pressure

· Accurate and well-organized

Apply