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Bank Customer Support Jobs (NOW HIRING)

Colony Bank

Customer Support Specialist

Fitzgerald, GA · On-site

$15.50 - $20.75/hr

At Colony Bank, we have over 400 engaged team members who are part of high performing teams that ... customer support for account inquiries, internet banking, mobile banking, debit cards, bill pay ...

Choice Bank

Customer Support Agent

West Fargo, ND

$16.42 - $28.98/hr

These customer inquiries and questions include: debit cards, online banking, bill pay, cash management, and standard banking processes. The Customer Support Agent participates in organization wide ...

Centinel Bank

Customer Support Specialist

Taos, NM · On-site

$17.50 - $23.75/hr

Actively listen and identify needs of every customer calling the bank * Assess best strategies for ... Support Risk Management functions including but not limited to: internal audits, OFAC, processing ...

Choice Bank

Customer Support Agent

West Fargo, ND · On-site

$16.42 - $28.98/hr

These customer inquiries and questions include: debit cards, online banking, bill pay, cash management, and standard banking processes. The Customer Support Agent participates in organization wide ...

Origin Bank

Customer Support Specialist

Ruston, LA · On-site

$14.50 - $19.50/hr

At Origin Bank, a job isn't just a paycheck - it's a meaningful journey. We're committed to helping ... Maintains service level standards established for Customer Support Staff to assure standardization ...

Origin Bank

Customer Support Specialist

Ruston, LA

$14.50 - $19.50/hr

At Origin Bank, a job isn't just a paycheck - it's a meaningful journey. We're committed to helping ... Maintains service level standards established for Customer Support Staff to assure standardization ...

Choice Bank

Customer Support Agent

Fargo, ND · On-site

$16.42 - $28.98/hr

These customer inquiries and questions include: debit cards, online banking, bill pay, cash management, and standard banking processes. The Customer Support Agent participates in organization wide ...

Pennsville National Bank

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Universal Banker (Full-Time)

Mullica Hill, NJ · On-site

$23 - $25/hr

... empathy, customer centricity, flexibility and adaptability, digital fluency, and critical thinking in support of the Pennsville National Bank's culture and brand. In functioning in multiple ...

Pennsville National Bank

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Universal Banker (Full-Time)

Mullica Hill, NJ · On-site

$23 - $25/hr

... empathy, customer centricity, flexibility and adaptability, digital fluency, and critical thinking in support of the Pennsville National Bank's culture and brand. In functioning in multiple ...

MCI

Bank Customer Care Agent

Savannah, GA

$14.50 - $19.25/hr

Position Responsibilities This position supports customer service for bank customers. This role requires you to interact with hundreds of customers each week across the country to resolve support ...

Centinel Bank of Taos

Customer Support Specialist

Taos, NM

$17.50 - $23.75/hr

Actively listen and identify needs of every customer calling the bank * Assess best strategies for ... Support Risk Management functions including but not limited to: internal audits, OFAC, processing ...

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Bank Customer Support information

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How much do bank customer support jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for bank customer support in the United States is $19.20, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.91 per hour, depending on experience, location, and employer.
What cities are hiring for Bank Customer Support jobs? Cities with the most Bank Customer Support job openings:
What states have the most Bank Customer Support jobs? States with the most job openings for Bank Customer Support jobs include:
Infographic showing various Bank Customer Support job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 92% In-person, and 8% Hybrid job distribution, with an average salary of $39,926 per year, or $19.2 per hour.
Customer Support Specialist

Customer Support Specialist

Colony Bank

Fitzgerald, GA • On-site

$15.50 - $20.75/hr

Full-time

Posted 18 days ago

Job description

Description
Are you looking for a rewarding career? Then you've come to the right place. At Colony Bank, we have over 400 engaged team members who are part of high performing teams that are empowered to serve our customers. We are passionate about serving our customers and delivering solutions.
At Colony Bank, we Make It Easy! Make It Fun! Make It Happen!
Position Purpose:
To handle incoming Support Center telephone calls, live online chats and emails, both internal and external, and provide customer support for account inquiries, internet banking, mobile banking, debit cards, bill pay, remote deposit, overdraft protection and eStatements. In addition to Call Center responsibilities, the position will cross train on Universal Banker responsibilities in the Banking Center; with the intent to become a Banking Center team member.
Work Location: Fitzgerald, GA
Essential Functions and Basic Duties:
1. Answer all incoming customer calls, internal and external.
2. Route all calls to appropriate departments if not able to assist customer directly.
3. Perform necessary functions within capabilities to resolve issues/problems for customer's call:
a. Reset passwords/PINs for appropriate applications/systems
b. Research transactions
c. Maintenance access to appropriate applications/systems
d. Order replacement debit cards; close/block cards reported lost or stolen; assist with activating and/changing PINs
e. Provide customers with instructions and tutorials for appropriate applications/systems
f. Grant and delete employee access to applications/systems as necessary
4. Routinely check the queue for calls holding or calls left on the message system.
5. Assist branch personnel with maintenance and complex problems for resolution.
6. Monitor daily reports, balances and activity.
7. Document all calls into the work order application or other appropriate system(s).
8. Provide input and support all management decisions.
9. Complies with all bank and personnel policies and procedures including but not limited to policies and procedures regarding the Bank Secrecy Act.
10. Complete periodic training provided and/or required by Colony including but not limited to BSA training within required time frames assigned.
11. Other duties as assigned.
Qualifications:
Education:
1. High school diploma or equivalent required.
2. Certification in Microsoft or other computer applications a plus.
Experience:
1. Minimum two years previous experience as customer service representative.
2. Prior experience with online banking, bill pay, debit card and/or electronic statement systems preferred.
Knowledge:
1. Knowledge of the Microsoft Windows operating system required.
2. Ability to work with and learn computers, software and phone systems.
3. Thorough knowledge of bank products and services.
Skills/Abilities:
1. Excellent oral and written communications skills.
2. Must present a professional image in dealing with customers, interdepartmental and external representatives.
3. High level of motivation and ability to perform work quickly and accurately.
4. Must possess the ability to logically think and determine next steps in resolving customer issues.
Work Environment:
1. Must be able to sit for extended periods of time.
2. Regular Office Conditions.
Colony Bank is an equal opportunity employer.

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