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Banks Customer Service Jobs (NOW HIRING)

TIB, N.A.

Customer Service Associate

Farmers Branch, TX · On-site

$14.25 - $19.75/hr

Ranking #9 in the American Banker's 2025 Best Banks to Work For, TIB is committed to serving as ... Good telephone customer service skills * Ability to thrive in a team environment * Ability to ...

TIB, N.A.

Customer Service Associate

Farmers Branch, TX · On-site

$14 - $19.25/hr

Customer Service Associate Ranking #9 in the American Banker's 2025 Best Banks to Work For, TIB is committed to serving as Trusted Partners for community banks and our employees. We take great care ...

Amscot

Customer Service

Miami, FL · On-site

$15.25 - $20.75/hr

We look for individuals with retail, hospitality and/or customer service experience. If you possess ... banks and credit unions. Competitive benefits packages, paid vacations and a 401K are just a few of ...

Legacy Bank

Teller (Part-Time)

Sedgwick, KS · On-site

$12 - $15/hr

... banks customer base and thereby enhance Legacy Banks growth and profitability. Requirements • High School Diploma (or equivalent) required. • Previous cash handling and/or customer service ...

Citizens National Bank

Bank Manager

Brandon, MS · On-site

... services that help customers achieve their financial dreams. The BM utilizes leadership and ... Listens for referral opportunities and utilizes the banks Customer Relationship Management system ...

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Banks Customer Service information

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How much do banks customer service jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for banks customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What cities are hiring for Banks Customer Service jobs?

Cities with the most Banks Customer Service job openings:

What are popular job titles related to Banks Customer Service jobs?

For Banks Customer Service jobs, the most frequently searched job titles are:

Infographic showing various Banks Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Care Digital Specialist - Part-Time

Meridian, MS • On-site

Citizens National Bank
See more jobs at Citizens National Bankexternal

$16.75 - $22/hr

Part-time

Posted 9 days ago

Key responsibilities

  • Respond to a high volume of customer inquiries via calls, chat, and emails to provide resolutions promptly.

  • Make outbound calls and send emails related to the Digital Branch and Retail, and input results into the CRM system.

  • Build customer loyalty by establishing rapport, responding tactfully, and taking ownership of customer issues.

Job description

Customer Care Digital Specialist

Classification: Non-Exempt

Reports to: Customer Care Team Lead

Schedule Requirements:

  • Must be available to work 28 hours per week, Monday through Saturday
  • Up to 25 hours scheduled MondayFriday between 12:00 PM and 6:00 PM
    • One weekday off: Tuesday, Wednesday, or Thursday
  • 3 hours on Saturday, from 9:00 AM to 12:00 PM
  • Shifts will be assigned based on business needs
  • Final schedule will be determined by your manager

Summary/Objective

The Customer Care Digital Specialist is responsible for delivering excellent customer service while answering a high volume of customer calls and making outbound calls for the digital branch. This position is a vital link between the customer and other employees of the bank.

Primary Functions

  1. Adheres to the Banks Vision, Mission Statement, Moments of Truth, Core Competencies and Sales and Service Standards.
  2. Responsible for receiving, evaluating, and responding to a high volume of customer inquiries to provide resolutions promptly.
  3. Builds customer loyalty by establishing rapport with customers and responds in a tactful and responsive manner. Takes ownership of customer issues as appropriate rather than referring them to another bank employee or manager.
  4. Maintains an effective level of knowledge of the Banks products and services.
  5. Sends referrals to the retail banks utilizing CNBs Customer Relationship Management (CRM) software.
  6. Maintains open communications with the branches and other departments.
  7. Reviews and indexes documents created for Digital Branch.
  8. Performs outgoing calls for, but not limited to, Digital Branch and Retail.
  9. Creates and sends outbound emails for, but not limited to, Digital Branch and Retail.
  10. Inputs results from outbound call and email results into the Banks CRM system.
  11. Utilizes the chat feature to communicate with customers.

Secondary Functions

  1. Performs any other duties required by Customer Care, Digital Branch, or Retail as needed.

Reasonable accommodations may be made to enable individuals with disabilities to perform the primary functions.

Supervisory Responsibility

None

Work Environment

This job operates in a professional environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and scanners.

Physical Demands

  1. Prolonged periods working at a desk

Position Type/Expected Hours of Work
This is a part-time position. Days and hours vary per person, but typically, they are five hours per day Monday - Friday and three hours on Saturday.

Travel
None

Required Education, Experience, and Skills

  1. High school graduate or GED.
  2. Ability to work in a team environment with close proximities.
  3. Demonstrated professionalism and articulate with warm professional oral communication skills.
  4. Patience with challenging and difficult customer service issues.

Preferred Education, Experience, and Skills

  1. Post High School Education.
  2. Opportunity resolution experience.
  3. Banking, sales, or call center experience.

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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