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Customer Service Associate Banks Jobs (NOW HIRING)

TIB, N.A.

Customer Service Associate

Farmers Branch, TX · On-site

$14 - $19.25/hr

Customer Service Associate Ranking #9 in the American Banker's 2025 Best Banks to Work For, TIB is committed to serving as Trusted Partners for community banks and our employees. We take great care ...

Chesapeake Bank

Customer Service Associate

Mathews, VA

$35K - $52K/yr

Our team is known for high levels of employee engagement, consistently ranking in the top 200 banks ... Customer Service Associates at Chesapeake Bank play a vital role in our customers banking ...

Chesapeake Bank

Customer Service Associate

Mathews, VA · On-site

$35K - $52K/yr

Our team is known for high levels of employee engagement, consistently ranking in the top 200 banks ... Customer Service Associates at Chesapeake Bank play a vital role in our customers' banking ...

Par Mar Stores

Customer Service Associate

Newport, OH

$12.25 - $16.75/hr

Customer Service Associate Reports to: Store Manager Purpose of Position: We will rely on you to make sure each guest receives prompt and reliable service. As a Customer Service Associate you will ...

parmaroil

Customer Service Associate

Vienna, WV · On-site

$12 - $16.75/hr

Customer Service Associate Reports to: Store Manager Purpose of Position: We will rely on you to make sure each guest receives prompt and reliable service. As a Customer Service Associate you will ...

Par Mar Stores

Customer Service Associate

Elkins, WV

$12.50 - $17.25/hr

Customer Service Associate Reports to: Store Manager Purpose of Position: We will rely on you to make sure each guest receives prompt and reliable service. As a Customer Service Associate you will ...

parmaroil

Customer Service Associate

Ford City, PA · On-site

$12.25 - $16.75/hr

Customer Service Associate Reports to: Store Manager Purpose of Position: We will rely on you to make sure each guest receives prompt and reliable service. As a Customer Service Associate you will ...

Par Mar Stores

Customer Service Associate

Ford City, PA

$12.25 - $16.75/hr

Customer Service Associate Reports to: Store Manager Purpose of Position: We will rely on you to make sure each guest receives prompt and reliable service. As a Customer Service Associate you will ...

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Customer Service Associate Banks information

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How much do customer service associate banks jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for customer service associate banks in the United States is $17.14, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $19.23 per hour, depending on experience, location, and employer.

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For Customer Service Associate Banks jobs, the most frequently searched job titles are:

Customer Service Associate

Farmers Branch, TX • On-site

TIB, N.A.
Commercial Banking • 51 - 200 employees
Learn more about TIB, N.A.external

$14 - $19.25/hr

Other

Medical, Life, Retirement, PTO

Re-posted 7 days ago

Job description

Customer Service Associate

Ranking #9 in the American Banker's 2025 Best Banks to Work For, TIB is committed to serving as Trusted Partners for community banks and our employees. We take great care to maintain a commitment to excellence and personalized service. We are dedicated to providing a diverse work environment that fosters inclusivity and growth. We offer a best-in-class benefits package that includes comprehensive health, life, and disability coverage, 401(k) retirement savings, generous paid time off, parental leave, tuition reimbursement, and other little extras to make work fun. If this aligns with your values and you want to join a leader in the banking industry, we are hiring for a Customer Service Associate that provides inbound/outbound cardholder support and customer service for TIB card issuing programs.

Major Duties/Accountabilities

  • Answers incoming calls from cardholders and responds to service inquiries or requests.
  • Places outbound calls to cardholders as needed to resolve inquires or service requests.
  • Processes cardholder requests received by written or electronic correspondence.
  • Partners with the bank support team to resolve cardholder support inquiries received from partner banks on behalf of their customers.
  • Utilizes knowledge of card processing platforms and internal applications to trouble-shoot and resolve cardholder support inquiries in a timely manner.
  • Assists cardholders with establishing online account access and provides ongoing support.
  • Serves as the cardholders' initial point of contact for payment or statement research requests.
  • Serves as the cardholders' initial point of contact for transaction research and reporting cards as lost/stolen.
  • Complies with all banking laws and regulations, and maintains the confidentiality of bank and customer information.

Requirements/Desired Qualifications

  • Required
    • High school diploma or equivalent
    • Basic accounting experience
    • Good oral and written communication skills
    • Good telephone customer service skills
    • Ability to thrive in a team environment
    • Ability to remain flexible and adapt quickly, as needed
    • 10-key by touch
    • Software: Microsoft Office (Word, Excel, and PowerPoint)
  • Preferred
    • 1 year of bankcard/customer service experience in a call center environment
    • Software: FDR

The Major Duties/Accountabilities listed above are only a summary of the typical functions of this job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. Management may elect to assign other responsibilities, tasks, and duties associated with this position. TIB requires a comprehensive background investigation, including criminal and credit history.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

TIB, N.A. logo

About TIB, N.A.

Sourced by ZipRecruiter

Industry

Commercial banking

Company size

51 - 200 Employees

Headquarters location

Farmers Branch, TX, US

Year founded

1982

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