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Bank Customer Representative Jobs (NOW HIRING)

Florence Bank

Customer Service Representative

Hadley, MA · On-site

$20.81 - $28.61/hr

Florence Bank Customer Service Representative Are you looking for an employer that provides 4+ weeks of PTO and benefits upon hire, focuses on advancement opportunities, and has an overall average ...

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How much do bank customer representative jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for bank customer representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a bank customer representative?

Bank Customer Representatives are professionals who assist clients with their banking needs, such as opening accounts, processing transactions, and answering questions about products and services. They act as the first point of contact for customers in a bank branch or via phone and online channels. These representatives help resolve issues, provide information about loans and credit cards, and ensure that customers have a positive experience. Strong communication and problem-solving skills are essential for this role.

What are the key skills and qualifications needed to thrive as a bank customer representative?

To thrive as a Bank Customer Representative, you need strong customer service skills, attention to detail, and a basic understanding of banking products, typically supported by a high school diploma or equivalent. Familiarity with banking software systems, point-of-sale terminals, and cash handling procedures is commonly required. Outstanding communication, problem-solving abilities, and patience help build trust and resolve customer concerns efficiently. These skills are crucial for ensuring accurate transactions, regulatory compliance, and customer satisfaction in a financial setting.

What are some common challenges faced by bank customer representatives, and how can I prepare to handle them effectively?

Bank Customer Representatives often encounter challenges such as managing high customer volumes, resolving complex account issues, and addressing dissatisfied clients. Being able to stay calm under pressure and communicate clearly is essential. Familiarizing yourself with the bank's products and policies, as well as developing strong problem-solving skills, can help you navigate these situations confidently. Additionally, collaborating closely with colleagues and utilizing available support resources will enable you to deliver excellent service and build customer trust.

What is the difference between Bank Customer Representative vs Bank Teller?

AspectBank Customer RepresentativeBank Teller
Primary RoleAssist customers with account inquiries, product information, and service issuesHandle cash transactions, deposits, withdrawals, and basic account services
Required SkillsCustomer service, communication, basic banking knowledgeCash handling, accuracy, basic banking procedures
Work EnvironmentCustomer service desks, branch countersCash counters, teller stations
CertificationsHigh school diploma, sometimes banking or customer service certificationsHigh school diploma, cash handling certifications often preferred

Both roles are essential in banking, focusing on customer interaction. Bank Customer Representatives typically handle a broader range of customer service issues and product inquiries, while Bank Tellers primarily process cash transactions. Understanding these differences helps job seekers identify the right position based on skills and interests.

What does a bank customer representative do at a bank?

A bank customer representative assists customers with their banking needs, such as opening accounts, processing transactions, and providing information about bank products and services. They often handle inquiries, resolve issues, and may use banking software to manage accounts, requiring good communication and customer service skills.

What cities are hiring for Bank Customer Representative jobs?

Cities with the most Bank Customer Representative job openings:

What states have the most Bank Customer Representative jobs?

States with the most job openings for Bank Customer Representative jobs include:

What are popular job titles related to Bank Customer Representative jobs?

For Bank Customer Representative jobs, the most frequently searched job titles are:

Bank Customer Representative jobs near you
Infographic showing various Bank Customer Representative job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Care Rep - Bi Lingual

Augusta, GA • On-site

Queensborough National Bank & Trust Co.
Commercial Banking • 201 - 500 employees
Learn more about Queensborough National Bank & Trust Co.external

$15 - $20.50/hr

Other

Posted 27 days ago

Job description

The Customer Care Representative is responsible for ensuring a consistent, positive, and valuable experience for both our external and internal (employees) customers. Representatives will provide support and problem resolution via phone, chat, and video by determining customer needs, responding to inquiries, and updating and maintaining customer information.
Key Responsibilities

  • Provide support for Spanish and speaking customers.
  • Responding to all inquiries within team SLA guidelines.
  • Providing timely resolution to customer issues by researching requests, offering solutions, and providing follow up or escalation as needed.
  • Maintains working knowledge of all systems/functionality utilized by Customer Care team (Gila and Freshdesk as examples) in addition to other internal bank systems need to perform job functions.
  • Maintains appropriate knowledge level on bank customer facing systems to support level one (basic support) customer calls (online banking, mobile banking as examples).
  • Maintains a high degree of familiarity with products offered by Queensborough and how to direct customers to appropriate resources as necessary.
  • Proactively provides alternative banking solutions when needed.
  • Provides support to branches on customer service-related processes and procedures.
  • Escalates customer service issues to Customer Care leadership as needed.
  • Meets individual productivity and performance goals while providing excellent customer service.
  • Supports an environment focused on customer service and continuous improvement.
  • Participates in Customer Care Center Quarterly Training.
  • Acts as a supportive team player and a champion of the Queensborough brand both internally and externally within the community.
  • Flexible work schedule Monday - Friday 745am - 630 pm and Saturday 745am - 130pm.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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