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Bank Csr Jobs (NOW HIRING)

Florence Bank

Customer Service Representative

Hadley, MA · On-site

$20.81 - $28.61/hr

Florence Bank Customer Service Representative Are you looking for an employer that provides 4+ weeks of PTO and benefits upon hire, focuses on advancement opportunities, and has an overall average ...

Ambler Savings Bank

Branch Associate II (CSR)

Bally, PA · On-site

$17 - $22.75/hr

The individual will establish a working knowledge of the Bank's products and services to provide ... bank teller and bank customer service representative is encouraged. No phone calls please.

RCB Bank

Customer Service Representative I

Blackwell, OK · On-site

$13 - $17.50/hr

RCB Bank Customer Service Representative RCB Bank has been a responsible employer since 1936, standing firm on moral and ethical principles as a bank and as an inclusive employer while fulfilling our ...

Mechanics Bank

Customer Service Representative

Atascadero, CA · On-site

$17 - $23/hr

Customer Service Representative Mechanics Bank is currently searching for a full time Customer Service Representative to join our team at our Atascadero Branch. Under general supervision, but in line ...

Mechanics Bank

Customer Service Representative

Holtville, CA · On-site

$15.75 - $21.50/hr

Mechanics Bank is currently searching for a full time Customer Service Representative to join our team at our Holtville Branch. Under general supervision, but in line with established policies and ...

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Bank Csr information

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How much do bank csr jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for bank csr in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a bank customer service representative?

Bank CSRs, or Customer Service Representatives, are frontline employees in banks who assist customers with their banking needs. They handle tasks such as opening new accounts, processing deposits and withdrawals, answering questions about products and services, and resolving customer issues. CSRs play a key role in ensuring customers have a positive experience and often serve as the first point of contact in a bank branch.

How does a bank customer service representative typically collaborate with other departments within the bank?

As a Bank Customer Service Representative (CSR), you'll often work closely with colleagues in departments such as loan processing, fraud prevention, and account management. Effective communication and teamwork are essential, as you may need to coordinate with these teams to resolve customer inquiries, process transactions, or troubleshoot account issues. This collaborative environment helps ensure that customers receive accurate and timely assistance, and also provides opportunities for CSRs to learn about other banking functions, which can be valuable for career growth. Many banks support cross-training and mentorship, enabling CSRs to expand their skill set and advance within the organization.

What are the key skills and qualifications needed to thrive as a bank customer service representative, and why are they important?

To thrive as a Bank CSR, you need strong knowledge of banking products, cash handling, and customer account management, typically supported by a high school diploma or equivalent. Familiarity with banking software, CRM systems, and basic office applications is important for daily operations. Exceptional communication, problem-solving, and attention to detail are crucial soft skills for building trust and resolving customer issues efficiently. These abilities ensure excellent customer service, regulatory compliance, and the smooth functioning of banking transactions.

What is the difference between Bank Csr vs Bank Teller?

AspectBank CsrBank Teller
Primary RoleCustomer service, account assistance, problem resolutionCash handling, deposits, withdrawals
Required SkillsCommunication, problem-solving, basic banking knowledgeCash management, accuracy, customer interaction
Work EnvironmentCustomer service desk, branchCash counter, branch
CertificationsNone typically required, some banking knowledge preferredNone required, basic math skills

Bank Csr and Bank Teller roles both operate within bank branches and involve customer interaction. While Bank Csrs focus on customer service, account support, and resolving issues, Bank Tellers primarily handle cash transactions and deposits. Both roles require strong communication skills, but Bank Csrs often need broader banking knowledge. Understanding these differences helps job seekers identify the right position based on their skills and career goals.

What does a bank customer service representative do?

A bank customer service representative assists customers with their banking needs, such as opening accounts, processing transactions, answering questions about products and services, and resolving issues. They often use banking software and require good communication skills to provide accurate and helpful support in a retail banking environment.

What is a bank CSR position at a bank?

A bank CSR (Customer Service Representative) is responsible for assisting customers with their banking needs, such as account inquiries, transactions, and providing information about bank products and services. The role typically requires good communication skills, basic financial knowledge, and proficiency with banking software or systems. CSRs often work in branch environments and may handle tasks like opening accounts, resolving issues, and promoting bank offerings.
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What states have the most Bank Csr jobs?

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Bank Csr jobs near you
Infographic showing various Bank Csr job openings in the United States as of August 2026, with employment types broken down into 87% Full Time, 12% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative

Hadley, MA • On-site

Florence Bank
Commercial Banking • 201 - 500 employees
Learn more about Florence Bankexternal

$20.81 - $28.61/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

Job description

Florence Bank Customer Service Representative

Are you looking for an employer that provides 4+ weeks of PTO and benefits upon hire, focuses on advancement opportunities, and has an overall average employee tenure of a decade? With tuition reimbursement, wellness incentives, and a 401K plan with dollar-for-dollar match, Florence Bank has it all!

At Florence Bank, we offer:

  • Competitive salary
  • Generous paid time off
  • 12 paid holidays
  • Dynamic work culture
  • Fun work environment
  • Weekly pay schedule
  • Medical, dental, vision and life insurance upon hire
  • 401K plan with dollar-for-dollar match
  • Profit sharing bonus after two full calendar years of employment
  • Robust wellness program with monetary incentives
  • $5,000 tuition reimbursement each calendar year

We are currently seeking candidates to join our exceptional team for the following position:

Job Title: Customer Service Representative Location: Hadley Office

Salary Range: $20.81 to $28.61 *Compensation for this position is commensurate with experience. The posted range is intended to provide a general estimate and does not guarantee a specific rate of pay.

Position Summary: Provides superior customer service to customers while placing an emphasis on relationship building.

Essential Functions:

  1. Consistently provides superior professional service to internal and external customers.
  2. Consistently meet expectations of teamwork, punctuality, and regular, reliable attendance.
  3. Opens, maintains, and services deposit accounts and ancillary services.
  4. Demonstrates an understanding of trusts, POAs, and estates.
  5. Professionally answers questions and resolves problems for customers and staff.
  6. Performs a variety of customer service-related tasks, including, but not limited to redeeming US Savings Bonds, notarizing documents, and processing domestic/international wires.
  7. Creates awareness about products and services through needs exploration and rapport building. Makes referrals as appropriate.
  8. Assists in attaining branch sales goals by supporting and participating in branch campaigns.
  9. May act as a safe deposit custodian by establishing and closing safe deposit contracts, processing payments, and providing box access.
  10. Possesses complete knowledge of teller functions to assist as a teller as needed.
  11. Provides support to all branches.

Other Responsibilities: Assumes additional responsibilities as requested.

Education, Experience, and Skills Required:

  1. High school diploma or GED required; additional courses or CFT classes preferred.
  2. Minimum of two years of retail banking and/or Customer Service experience with demonstrated leadership and communication skills.
  3. Strong communication and interpersonal skills.
  4. Strong knowledge of current technology and ability to adapt to changing technology.
  5. Demonstrated commitment to customer service.

Physical Demands/Conditions Requirements:

  1. General Office environment.
  2. Uses computer keyboard for extended period (90%) to enter transactions or obtain account information and complete forms.
  3. Extensive use of telephone.
  4. Stands or sits for an extended period (up to 7.5 hours per day).
  5. Counts cash/coin for an extended period (up to 6 hours per day).
  6. Carries bags of coin (up to 25 pounds).
  7. Ability to wear head set for extended period to communicate with drive-up customers.

Equipment Used:

  • General office equipment.

In addition to being responsible for completing an accurate CTR, Customer Service Representatives and Lenders are responsible for properly identifying all bank customers in accordance with the bank's Customer Identification Program.

All employees handling customer accounts and transactions have a duty to report apparent suspicious activity and OFAC matches to the BSA Officer and the Security Officer.

Florence Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

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