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Bank Csr Jobs in Ohio (NOW HIRING)

WesBanco Bank Inc.

Customer Service Representative

Akron, OH · On-site

$15.25 - $20.75/hr

Personally models the standards of the Bank's Mission, Vision, and Pledge. Accepts and accurately processes all financial service transactions. Responsible for CSR cash drawer and follows proper ...

WesBanco Bank, Inc.

Customer Service Representative

OH · On-site

$15.25 - $20.75/hr

Personally models the standards of the Bank's Mission, Vision, and Pledge. Accepts and accurately processes all financial service transactions. Responsible for CSR cash drawer and follows proper ...

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All JobsBank Csr JobsBank Csr Jobs in Ohio

Bank Csr information

See Ohio salary details

$9

$17

$25

How much do bank csr jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for bank csr in Ohio is $17.87, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $19.90 per hour, depending on experience, location, and employer.

What is a bank customer service representative?

Bank CSRs, or Customer Service Representatives, are frontline employees in banks who assist customers with their banking needs. They handle tasks such as opening new accounts, processing deposits and withdrawals, answering questions about products and services, and resolving customer issues. CSRs play a key role in ensuring customers have a positive experience and often serve as the first point of contact in a bank branch.

How does a bank customer service representative typically collaborate with other departments within the bank?

As a Bank Customer Service Representative (CSR), you'll often work closely with colleagues in departments such as loan processing, fraud prevention, and account management. Effective communication and teamwork are essential, as you may need to coordinate with these teams to resolve customer inquiries, process transactions, or troubleshoot account issues. This collaborative environment helps ensure that customers receive accurate and timely assistance, and also provides opportunities for CSRs to learn about other banking functions, which can be valuable for career growth. Many banks support cross-training and mentorship, enabling CSRs to expand their skill set and advance within the organization.

What are the key skills and qualifications needed to thrive as a bank customer service representative, and why are they important?

To thrive as a Bank CSR, you need strong knowledge of banking products, cash handling, and customer account management, typically supported by a high school diploma or equivalent. Familiarity with banking software, CRM systems, and basic office applications is important for daily operations. Exceptional communication, problem-solving, and attention to detail are crucial soft skills for building trust and resolving customer issues efficiently. These abilities ensure excellent customer service, regulatory compliance, and the smooth functioning of banking transactions.

What is the difference between Bank Csr vs Bank Teller?

AspectBank CsrBank Teller
Primary RoleCustomer service, account assistance, problem resolutionCash handling, deposits, withdrawals
Required SkillsCommunication, problem-solving, basic banking knowledgeCash management, accuracy, customer interaction
Work EnvironmentCustomer service desk, branchCash counter, branch
CertificationsNone typically required, some banking knowledge preferredNone required, basic math skills

Bank Csr and Bank Teller roles both operate within bank branches and involve customer interaction. While Bank Csrs focus on customer service, account support, and resolving issues, Bank Tellers primarily handle cash transactions and deposits. Both roles require strong communication skills, but Bank Csrs often need broader banking knowledge. Understanding these differences helps job seekers identify the right position based on their skills and career goals.

What does a bank customer service representative do?

A bank customer service representative assists customers with their banking needs, such as opening accounts, processing transactions, answering questions about products and services, and resolving issues. They often use banking software and require good communication skills to provide accurate and helpful support in a retail banking environment.

What is a bank CSR position at a bank?

A bank CSR (Customer Service Representative) is responsible for assisting customers with their banking needs, such as account inquiries, transactions, and providing information about bank products and services. The role typically requires good communication skills, basic financial knowledge, and proficiency with banking software or systems. CSRs often work in branch environments and may handle tasks like opening accounts, resolving issues, and promoting bank offerings.
Bank Csr jobs near you
Infographic showing various Bank Csr job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 87% Full Time, 11% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $37,170 per year, or $17.9 per hour.

Lead Customer Service Representative/Lead Bank Teller

GenoaBank

Toledo, OH • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 9 days ago

Job description

Lead Customer Service Representative/Lead Bank Teller | Downtown Toledo Branch
GenoaBank, founded in 1902, is a locally-owned, independent community bank that provides a broad range of banking services to both business and private customers in counties of Lucas, Ottawa, Sandusky, Wood, Fulton, Erie and the Michigan County of Monroe. Since the time GenoaBank first opened its doors, it has continued to expand and now operates branches in Elmore, Fremont, Maumee, Millbury, Oregon, Perrysburg/Rossford, Port Clinton/Catawba, Sylvania, and Downtown Toledo, Ohio.
GenoaBank has always been driven to serve each community’s financial needs and continues to provide the same friendly, personal service it has since day one.
Taking your banking needs personally is our priority. Your financial needs will be met with exceptional service, quick decisions, innovative products and great rates that only local ownership can deliver. GenoaBank offers experience and service that has kept customers coming back for over 120 years! GenoaBank. Taking your banking needs personally.

Position Summary:
Oversees Customer Service Representatives (CSR) activities and maintains records of vault and CSR cash balances. Ensures adequacy of currency and coin supply for branch. Provides guidance to CSRs in complex customer transactions, balancing and meeting customers’ needs. Provides on-the-job training for CSRs on an as-needed basis. Monitors CSRs to ensure compliance with financial institution procedures and policies.
Essential Duties amp; Responsibilities:
Customer Service/Sales:
  • Completes customer transactions.
  • Answers customer questions and follows through with customer requests.
  • Discusses and recommends products and services to customers.
  • Provides access to safe deposit boxes.
  • Works with CSR staff to assist them in meeting referral goals.
  • Ensures the appearance of lobby and customer areas are neat and organized.
  • Builds proficiencies of banking principles and service techniques by attending internal and external trainings.

Vault and CSR Activities:
  • Balances vault under dual control.
  • Orders and ships cash keeping within Cash Policy limits.
  • Consolidates and balances daily transactions and examines other CSR reports for accuracy.
  • Ensures all branch capture procedures are complete and accurate daily.
  • Works with management to track and report any CSR differences.
  • Ensures all negotiable and confidential records in customer areas are properly secured each day.

General Supervision:
  • Coordinates CSR breaks, issues instructions, maintains harmony among CSRs and assists in resolving conflicts.
  • Oversees that compliance regulations and dual control are followed by CSR staff.
  • Trains employees in all retail areas as needed.
  • Works with management to complete CSR schedules to ensure appropriate levels of staffing.
  • Conducts unannounced regular monthly audits of the vault and CSR cash maintaining a record of each audit and reports any exceptions to manager and/or Internal Audit Liaison immediately.

New Account Representative:
  • Opens new checking, savings, CDs and all other deposit accounts for customers.
Other Functions:
  • Files documents as needed.
  • Places check orders for customers.
  • Maintains compliance and required compliance training with all banking laws, acts, regulations and bank policies and procedures.
  • Any other duties, projects and supervisory functions as assigned by Management.

Requirements amp; Qualifications:
  • Education/Specialized License(s): High School Diploma
  • Experience: At least 2 years bank CSR experience required; some supervision experience preferred.
  • Specific Skills: Proficient computer skills; strong communication skills; cash handling experience.
  • Supervisory Responsibility: General supervision of branch CSR staff.
  • Working Conditions: Required to stand regularly. Seating provided. Shifts scheduled during banking operating hours: Monday thru Thursday 8:00am-5:00pm, Friday 8:00am-6:00pm, Saturday 8:00am-12:00pm.
GenoaBank offers excellent benefits. We pay 100% of the premiums for the employees medical, dental, vision, long-term disability, short-term disability, and life insurances. In addition, we have a 401(k) plan and match 50% up to 8% with an additional 4% profit sharing, an Employee Stock Purchase Plan, and generous paid time off.
EOE/AA

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