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Bank Call Center Jobs in Tennessee (NOW HIRING)

UHS

CALL CENTER SPECIALIST

Brentwood, TN · On-site

$15.75 - $19.75/hr

Responsibilities UHS National Call Center (a UHS company) Our mission is to be the leader in ... or bank information, etc.) from you via email. Our recruiters will not email you from a public ...

UHS

CALL CENTER SPECIALIST

Brentwood, TN · On-site

$15.75 - $19.75/hr

Responsibilities UHS National Call Center (a UHS company) Our mission is to be the leader in ... or bank information, etc.) from you via email. Our recruiters will not email you from a public ...

7 Insurance

Call Center Agent

Knoxville, TN · On-site

$17/hr

... banking, and bill pay. * Ensure transactional and informational accuracy. * Perform basic credit ... center. Maintain a dependable record of attendance and timeliness. * To answer the call promptly ...

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$9

$16

$22

How much do bank call center jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for bank call center in Tennessee is $16.26, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $17.45 per hour, depending on experience, location, and employer.

What is a bank call center job?

Bank call center jobs involve assisting customers over the phone with their banking needs, such as answering account inquiries, resolving issues, processing transactions, and providing information about products and services. Employees in these roles are typically responsible for delivering excellent customer service, handling complaints, and ensuring customer satisfaction. They may also help with fraud prevention and guide customers through digital banking tools. Strong communication skills, problem-solving abilities, and knowledge of banking policies are important for success in this job.

What are the qualifications to get a bank call center job?

The qualifications that you need to start a career in a bank call center include excellent customer service skills, knowledge of bank products and procedures, and a high school diploma or GED certificate. Employers may prefer applicants with a finance-related degree or applicants who have completed finance courses in college. Other requirements may depend on the responsibilities of your job. A call center supervisor may need management experience or a degree in business administration or management. Employers may also require new call center workers to undergo customer service training before they work independently.

What are the key skills and qualifications needed to thrive as a bank call center representative?

To thrive as a Bank Call Center Representative, you need strong customer service skills, basic financial knowledge, and typically a high school diploma or equivalent. Familiarity with CRM software, call center telephony systems, and secure data handling protocols is important. Excellent communication, patience, and problem-solving abilities set top performers apart in handling diverse customer needs. These skills ensure representatives can efficiently resolve customer inquiries, protect sensitive information, and maintain high satisfaction in a fast-paced environment.

What are some common challenges faced by employees in a bank call center, and how are they typically addressed?

Employees in a bank call center often encounter high call volumes, dealing with a diverse range of customer inquiries and sometimes handling frustrated or upset callers. To address these challenges, most centers provide thorough training on communication, conflict resolution, and the bank's products and services. Regular team meetings and support from supervisors help staff stay updated on procedures and provide a forum to share best practices. Additionally, many banks offer wellness programs and encourage taking scheduled breaks to help manage stress and maintain a positive work-life balance.

What is the difference between Bank Call Center vs Bank Customer Service Representative?

AspectBank Call CenterBank Customer Service Representative
CredentialsHigh school diploma; some roles may require banking certificationsHigh school diploma; banking certifications optional
Work EnvironmentCall center setting, primarily phone-basedBranch or office, in-person and phone interactions
Employer & Industry UsageBanking institutions, call centersBank branches, customer service departments
Common Search & ComparisonYesYes

The main difference is that Bank Call Center roles focus on handling customer inquiries via phone in a call center environment, while Bank Customer Service Representatives often work directly in branches or offices, providing in-person and phone support. Both roles require similar credentials but differ mainly in work setting and daily tasks.

More about Bank Call Center jobs

What are the most commonly searched types of Bank Call Center jobs in Tennessee?

The most popular types of Bank Call Center jobs in Tennessee are:

What are popular job titles related to Bank Call Center jobs in Tennessee?

For Bank Call Center jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Bank Call Center jobs in Tennessee look for?

The top searched job categories for Bank Call Center jobs in Tennessee are:

What cities in Tennessee are hiring for Bank Call Center jobs?

Cities in Tennessee with the most Bank Call Center job openings:

Bank Call Center jobs near you
Infographic showing various Bank Call Center job openings in Tennessee as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 17% Part Time, 2% Contract, and 1% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $33,815 per year, or $16.3 per hour.

Bank Call Center / Client Services Representative I

SmartBank

Sevierville, TN • On-site

$13 - $17/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 22 days ago

Job description

Looking to join a Great Place to Work Employer and become a valued member of our growing team? At SmartBank, we're not just offering a job; we're inviting you to be a part of a culture built on excellence.

About Us

SmartBank is rooted in our core values: Acting with Integrity, Being Enthusiastic, Creating Positivity, Demonstrating Accountability, and Embracing Change. Our team lives and breathes these values to fulfill our core purpose: creating "WOW" experiences for our clients.

For more than 19 years, SmartBank has been serving communities across Tennessee, Alabama, and Florida, building meaningful relationships through exceptional service and innovative banking solutions. We empower our associates to make a difference for our clients, support one another, and actively engage in the communities we serve. That's the SmartBank way.

Position Overview

As a Client Service Representative I, you'll be at the heart of delivering an exceptional banking experience. Serving as one of the first points of contact for our clients, you'll assist with a variety of banking needs through phone, chat, email, and digital banking channels.

This role is ideal for someone who enjoys helping others, solving problems, building relationships, and creating positive experiences with every interaction. If you're passionate about customer service, enjoy working in a team environment, and thrive in a fast-paced setting, we'd love to meet you.

What You'll DoDeliver Exceptional Client Service
  • Serve as a trusted resource for clients through phone, chat, email, and online banking channels
  • Build relationships by identifying client needs and recommending appropriate SmartBank products and services
  • Resolve client inquiries accurately and efficiently while delivering a "WOW" experience
  • Serve as a key point of contact for client communications across multiple departments
Support Personal & Business Banking Clients
  • Assist clients with account maintenance and servicing requests
  • Answer questions regarding account balances, transactions, rates, and account types
  • Process stop payments, disputes, check orders, and phone transfers
  • Open savings accounts for existing clients via phone
  • Research and resolve account-related inquiries
Provide Debit Card & Digital Banking Support
  • Order and maintain debit cards
  • Assist with fraud alerts, travel notifications, and transaction concerns
  • Process debit card limit increase requests
  • Support online banking enrollment, password resets, and account access
  • Assist clients with Bill Pay, External Transfers, Zelle, and other digital banking services
  • Help clients navigate and utilize SmartBank's online and mobile banking platforms
Support Mortgage, Treasury & Private Banking Services
  • Provide Tier I support for mortgage servicing inquiries
  • Assist with statement requests, escrow questions, and payment inquiries
  • Support Treasury Management clients with password resets and basic technical troubleshooting
  • Serve Private Banking clients when their Private Banker is unavailable
  • Collaborate with internal business partners to ensure seamless client service
Contribute to Operational Excellence
  • Maintain accurate client information and account documentation
  • Process requests and provide support through interdepartmental ticketing systems
  • Assist with client communications during mergers and acquisitions
  • Ensure compliance with all banking regulations, policies, and procedures
  • Support team goals and special projects as assigned
What You'll BringRequired Qualifications
  • High school diploma or equivalent
  • Strong verbal and written communication skills
  • Excellent customer service and relationship-building abilities
  • Detail-oriented with strong organizational skills
  • Ability to work effectively in a collaborative team environment
  • Strong problem-solving skills and sound judgment
  • Positive attitude and commitment to delivering outstanding service
  • Proficiency in Microsoft Office applications and general computer systems
  • Ability to type at least 40 words per minute
Preferred Qualifications
  • Minimum one year of banking experience
  • Call center or client contact center experience
  • Sales or relationship-building experience
  • Familiarity with digital banking products and services
Why Join SmartBank?

We believe in taking care of our people so they can take care of our clients.

Benefits & Perks Include:
  • Competitive base salary + performance incentives
  • Comprehensive health, dental, and vision insurance
  • 401(k) with company match
  • Paid time off, holidays, and volunteer time
  • Career growth and leadership development opportunities
  • A values-driven, people-first culture
  • Opportunities to make a meaningful impact in your local community
Apply Today

If you're passionate about helping people, enjoy solving problems, and want to be part of a team committed to delivering exceptional client experiences, we encourage you to apply. Join SmartBank and help us create "WOW" experiences for every client, every day.

Apply