You are an Overnight Banking Advisor, RBC ambassador and an exceptional customer service ... Previous experience working in a Contact/Call Centre or in a fast paced financial and/or service ...
You are an Overnight Banking Advisor, RBC ambassador and an exceptional customer service ... Previous experience working in a Contact/Call Centre or in a fast paced financial and/or service ...
You are an Overnight Banking Advisor, RBC ambassador and an exceptional customer service ... Previous experience working in a Contact/Call Centre or in a fast paced financial and/or service ...
You are an Overnight Banking Advisor, RBC ambassador and an exceptional customer service ... Previous experience working in a Contact/Call Centre or in a fast paced financial and/or service ...
You are an Overnight Banking Advisor, RBC ambassador and an exceptional customer service ... Previous experience working in a Contact/Call Centre or in a fast paced financial and/or service ...
You are an Overnight Banking Advisor, RBC ambassador and an exceptional customer service ... Previous experience working in a Contact/Call Centre or in a fast paced financial and/or service ...
You are an Overnight Banking Advisor, RBC ambassador and an exceptional customer service ... Previous experience working in a Contact/Call Centre or in a fast paced financial and/or service ...
You are an Overnight Banking Advisor, RBC ambassador and an exceptional customer service ... Previous experience working in a Contact/Call Centre or in a fast paced financial and/or service ...
Financial Advisor - Member Contact Centre
Calgary, AB · On-site
Medical
Retirement
PTO
... banking, and a high school diploma. Although not required, the following education/certificates are valuable assets: * Call centre experience * Post-secondary education in Finance (or related studies ...
Financial Advisor - Member Contact Centre
Calgary, AB · On-site
Medical
Retirement
PTO
... banking, and a high school diploma. Although not required, the following education/certificates are valuable assets: * Call centre experience * Post-secondary education in Finance (or related studies ...
Financial Advisor - Member Contact Centre
Edmonton, AB · On-site
Medical
Retirement
PTO
... banking, and a high school diploma. Although not required, the following education/certificates are valuable assets: * Call centre experience * Post-secondary education in Finance (or related studies ...
Financial Advisor - Member Contact Centre
Edmonton, AB · On-site
Medical
Retirement
PTO
... banking, and a high school diploma. Although not required, the following education/certificates are valuable assets: * Call centre experience * Post-secondary education in Finance (or related studies ...
Financial Advisor - Member Contact Centre
Red Deer, AB · On-site
Medical
Retirement
PTO
... banking, and a high school diploma. Although not required, the following education/certificates are valuable assets: * Call centre experience * Post-secondary education in Finance (or related studies ...
Financial Advisor - Member Contact Centre
Red Deer, AB · On-site
Medical
Retirement
PTO
... banking, and a high school diploma. Although not required, the following education/certificates are valuable assets: * Call centre experience * Post-secondary education in Finance (or related studies ...
Présence Sur lieu de travail Numéro de poste 33754 Catégorie Professionnel sénior Statut: Permanent Type de contrat Permanent Horaire: Temps plein Temps plein/Temps partiel? Temps plein Date de ...
Présence Sur lieu de travail Numéro de poste 33754 Catégorie Professionnel sénior Statut: Permanent Type de contrat Permanent Horaire: Temps plein Temps plein/Temps partiel? Temps plein Date de ...
Client Services Officer
Calgary, AB · On-site
CA$38K - CA$71K/yr
Medical
Life
Retirement
Typically meets client service needs through a pooled call center environment or a dedicated one-on ... Take measured risks while protecting the bank by applying our Risk Management Framework in the ...
Client Services Officer
Calgary, AB · On-site
CA$38K - CA$71K/yr
Medical
Life
Retirement
Typically meets client service needs through a pooled call center environment or a dedicated one-on ... Take measured risks while protecting the bank by applying our Risk Management Framework in the ...
Présence Sur lieu de travail Numéro de poste 33795 Catégorie Professionnel Statut: Permanent Type de contrat Permanent Horaire: Temps partiel 22.5 heures Temps plein/Temps partiel? Temps partiel ...
Présence Sur lieu de travail Numéro de poste 33795 Catégorie Professionnel Statut: Permanent Type de contrat Permanent Horaire: Temps partiel 22.5 heures Temps plein/Temps partiel? Temps partiel ...
Customer Service Team Lead
Calgary, AB · Hybrid
CA$95K/yr
Here's the deal. We're not your typical "call center". We're not interested in measuring our ... Flexible Stat Holidays with the option to bank days for later use * Weekly team lunches * Hybrid ...
Customer Service Team Lead
Calgary, AB · Hybrid
CA$95K/yr
Here's the deal. We're not your typical "call center". We're not interested in measuring our ... Flexible Stat Holidays with the option to bank days for later use * Weekly team lunches * Hybrid ...
Be Seen First
Operation officer
Edmonton, AB · On-site
CA$25 - CA$28/hr
Medical
Dental
Vision
TDJP00058438) with TD Bank. Please note that submissions from multiple agencies may result in your ... Operations Officer III X 2 Location: 500 Edmonton City Centre East, 10205 101st Street NW, Edmonton ...
Quick apply
Be Seen First
Operation officer
Edmonton, AB · On-site
CA$25 - CA$28/hr
Medical
Dental
Vision
TDJP00058438) with TD Bank. Please note that submissions from multiple agencies may result in your ... Operations Officer III X 2 Location: 500 Edmonton City Centre East, 10205 101st Street NW, Edmonton ...
Call both existing and potential clients to identify opportunities for future growth and revenue. Engage in community and banking centre events such as business development events, client ...
Call both existing and potential clients to identify opportunities for future growth and revenue. Engage in community and banking centre events such as business development events, client ...
Associate Financial Advisor
Calgary, AB · On-site
Retirement
Call both existing and potential clients to identify opportunities for future growth and revenue. Engage in community and banking centre events such as business development events, client ...
Associate Financial Advisor
Calgary, AB · On-site
Retirement
Call both existing and potential clients to identify opportunities for future growth and revenue. Engage in community and banking centre events such as business development events, client ...
Bank Call Center information
See Alberta salary details
$9.86 - $12.50
5% of jobs
$12.50 - $15.14
17% of jobs
$15.44 is the 25th percentile. Wages below this are outliers.
$15.14 - $17.79
23% of jobs
The median wage is $18.13 / hr.
$17.79 - $20.43
33% of jobs
$20.43 - $23.08
7% of jobs
$23.08 - $25.72
2% of jobs
$25.72 - $28.37
2% of jobs
$28.37 - $31.01
2% of jobs
$31.01 - $33.65
3% of jobs
$33.65 - $36.30
2% of jobs
$36.30 - $38.94
2% of jobs
$9
$20
$38
How much do bank call center jobs pay per hour?
What is the difference between Bank Call Center vs Bank Customer Service Representative?
| Aspect | Bank Call Center | Bank Customer Service Representative |
|---|---|---|
| Credentials | High school diploma; some roles may require banking certifications | High school diploma; banking certifications optional |
| Work Environment | Call center setting, primarily phone-based | Branch or office, in-person and phone interactions |
| Employer & Industry Usage | Banking institutions, call centers | Bank branches, customer service departments |
| Common Search & Comparison | Yes | Yes |
The main difference is that Bank Call Center roles focus on handling customer inquiries via phone in a call center environment, while Bank Customer Service Representatives often work directly in branches or offices, providing in-person and phone support. Both roles require similar credentials but differ mainly in work setting and daily tasks.
What are the qualifications to get a bank call center job?
The qualifications that you need to start a career in a bank call center include excellent customer service skills, knowledge of bank products and procedures, and a high school diploma or GED certificate. Employers may prefer applicants with a finance-related degree or applicants who have completed finance courses in college. Other requirements may depend on the responsibilities of your job. A call center supervisor may need management experience or a degree in business administration or management. Employers may also require new call center workers to undergo customer service training before they work independently.
What are some common challenges faced by employees in a bank call center, and how are they typically addressed?
What are the key skills and qualifications needed to thrive as a bank call center representative?
What is a bank call center job?
What are the most commonly searched types of Bank Call Center jobs in Alberta?
The most popular types of Bank Call Center jobs in Alberta are:
What are popular job titles related to Bank Call Center jobs in Alberta?
For Bank Call Center jobs in Alberta, the most frequently searched job titles are:
What job categories do people searching Bank Call Center jobs in Alberta look for?
The top searched job categories for Bank Call Center jobs in Alberta are:

Full-time
Posted 4 days ago
Job description
Job Description
What is the opportunity?
You are an Overnight Banking Advisor, RBC ambassador and an exceptional customer service representative. You champion the RBC brand and provide support to our clients as they will interact with us in very different ways, whether it is by phone, email, chat, video, social media or mobile. This is a full time and shift oriented role that provides the flexibility and opportunity to work from home and/or centre. With a passion to deliver exceptional customer service and provide solutions for client's needs, you can build a long-term career in our Advice Centres.
What will you do?
- Proactively engage with RBC clients through various communication channels to deliver an outstanding customer service experience, making every client interaction an exceptional one
- Focus on helping clients when they need us most, by responding empathetically to a variety of questions, assisting with a myriad of banking solutions and resolving client concerns at first point of contact
- Contribute to team results by supporting all colleagues to be successful in meeting client needs
- Cultivate and maintain relationships with partners to work as one RBC team
- Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests
- Educate and assist clients with using RBC digital capabilities
What do you need to succeed?
Must-have
- Ability to work independently, proven time management, organizational and problem-solving skills.
- Exceptional client service capability and confidence in engaging clients across multiple channels (i.e. phone, video, etc.) using a friendly, positive and professional tone
- Proven ability in building rapport and maintain client relationships, preferably in the financial or service industry while working independently and as part of a team
- Desire to build exceptional client experiences, and is passionate and curious to help clients meet their needs and solve their concerns
- Digital literacy across a broad range of devices (i.e., smartphones, tablets, laptops, etc.) with above average keyboarding skills, internet and computer navigation
- Personal flexibility to work various shifts that meet our clients' needs Monday to Sunday 10:00 PM to 8:00 AM.
Nice-to-have
- Bilingualism (English/French) is an asset
- Past experience in a customer service role where you provided a variety of needs based solutions
- Experience working in a team and metrics-based performance environment
- Previous experience working in a Contact/Call Centre or in a fast paced financial and/or service industry
What's in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation and stock where applicable
- A world-class training program in financial services
- Excellent career development and access to a variety of job opportunities across business and geographies
- Leaders who support your development through coaching and managing opportunities
- Work in a dynamic, collaborative, progressive, and high-performing team
RBC is committed to supporting flexible work arrangements when and where available conditional on employees being able to meet with the technological and confidentiality requirements of the role (i.e., private and quiet space, Internet connectivity, etc.) Details to be discussed with Hiring Manager.
ACDIPOSTINGS
Job Skills
Adaptability, Advice Based Solutions, Client Centricity, Client Discovery, Communication, Curious Mindset, Data Analysis, Digital LiteracyAdditional Job Details
Address:
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Application Deadline:
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Our Employment Opportunities
At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.
About Royal Bank of Canada
Sourced by ZipRecruiter
Industry
Banking and credit intermediation
Company size
10,000+ Employees
Headquarters location
Toronto, Ontario, CA