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Backend Customer Support Jobs (NOW HIRING)

nitra

Backend Engineer

New York, NY · On-site

A Backend Engineer with experience in Fintech or marketplaces who will be at the forefront of our ... Independently communicate with Customer Support to investigate and resolve customer-reported issues.

nitra

Backend Engineer

Washington, DC · Hybrid

A Backend Engineer with experience in Fintech or marketplaces who will be at the forefront of our ... Independently communicate with Customer Support to investigate and resolve customer-reported issues.

Encord

Customer Engineer

New York, NY · On-site

$110K - $130K/yr

Understand and interact with some of our backend systems to investigate and resolve incoming customer support queries before escalating to engineering * Collaborate with internal stakeholders in ...

Opiniion

Engineer - Backend

Lehi, UT · On-site

Opiniion is building the next generation of its platform while continuing to evolve the systems that support customers today. The Staff Engineer, Backend role exists to raise the bar for backend ...

Encord

Customer Engineer

San Francisco, CA · On-site

$110K - $130K/yr

Understand and interact with some of our backend systems to investigate and resolve incoming customer support queries before escalating to engineering * Collaborate with internal stakeholders in ...

nitra

Backend Engineer

New York, NY · Hybrid

A Backend Engineer with experience in Fintech or marketplaces who will be at the forefront of our ... Independently communicate with Customer Support to investigate and resolve customer-reported issues.

nitra

Backend Engineer

New York, NY · Hybrid

A Backend Engineer with experience in Fintech or marketplaces who will be at the forefront of our ... Independently communicate with Customer Support to investigate and resolve customer-reported issues.

Car-Part.com

Be Seen First

Backend Software Engineer (Perl/Linux)

Fort Wright, KY · Remote

$65K - $85K/yr

Develop and maintain backend applications written primarily in Perl. * Create and maintain shell ... Support nightly ETL-style processing that transforms customer data into standardized formats.

New

Opiniion

Engineer - Backend

Lehi, UT · On-site

Opiniion is building the next generation of its platform while continuing to evolve the systems that support customers today. The Staff Engineer, Backend role exists to raise the bar for backend ...

BoldBrush

Senior Back End Engineer

San Antonio, TX · On-site

Building back end services to scale with our growth, especially systems we are outgrowing ... Resolve escalated customer support technical issues (bug fixes & more technical questions ...

Lakeview Loan Servicing

Backend Engineer

Manhattan, NY · Remote

$140K - $240K/yr

... customer-facing capabilities, AI-enabled workflows, and operational decision-making across the ... Build scalable backend workflows that support complex business processes across loans, documents ...

Lakeview Loan Servicing

Backend Engineer

Manhattan, NY · On-site

$140K - $240K/yr

... customer-facing capabilities, AI-enabled workflows, and operational decision-making across the ... Build scalable backend workflows that support complex business processes across loans, documents ...

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Showing results 41-60

All JobsBackend Customer Support Jobs

Backend Customer Support information

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$57

$84

How much do backend customer support jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for backend customer support in the United States is $57.73, according to ZipRecruiter salary data. Most workers in this role earn between $47.36 and $68.27 per hour, depending on experience, location, and employer.

What is the difference between Backend Customer Support vs Technical Support Specialist?

AspectBackend Customer SupportTechnical Support Specialist
Required CredentialsCustomer service experience, basic technical knowledgeTechnical certifications, troubleshooting skills
Work EnvironmentOnline, remote, customer-facingOn-site or remote, technical troubleshooting
Employer & Industry UsageTech companies, SaaS providersIT firms, software companies
Common Search & ComparisonCustomer support roles, backend supportTechnical troubleshooting, IT support

Backend Customer Support focuses on assisting customers with product issues through communication and basic technical knowledge, often in a remote setting. Technical Support Specialists handle more technical troubleshooting, requiring specific certifications and in-depth technical skills. While both roles support technology products, Backend Customer Support emphasizes customer communication, whereas Technical Support Specialists focus on technical problem-solving.

What is backend customer support?

Backend customer support involves handling customer inquiries, issues, and technical problems through internal systems, often focusing on resolving complex or technical issues that cannot be addressed through front-end channels. Support agents may use tools like ticketing systems and knowledge bases, and the role often requires strong communication skills and technical understanding of the company's products or services.

What are popular job titles related to Backend Customer Support jobs?

For Backend Customer Support jobs, the most frequently searched job titles are:

Infographic showing various Backend Customer Support job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $120,086 per year, or $57.7 per hour.

Backend Engineer

New York, NY • On-site

nitra
Finance and Insurance • 11 - 50 employees
Learn more about nitraexternal

Full-time

Medical, Dental, Vision, Retirement

Re-posted 11 days ago

Job description

Who we are:
Nitra's mission is to build a more efficient healthcare system and the technology that makes it possible. Our goal is to provide an ecosystem of fintech and software solutions that help doctors better manage their practices, so they can have time back to focus on what matters to them most.
We operate with urgency, intensity, and ambition. The bar is high because the opportunity is massive. We expect excellence, ownership, and intellectual rigor from every team member. We move fast, make bold decisions, and hold ourselves accountable to results. At the same time, we believe great companies are built on trust and respect. Every voice matters. Every contribution counts. When we win, we win together.
We are scaling rapidly and on a clear trajectory toward becoming a unicorn this year - and beyond. Our growth is not accidental; it's the result of disciplined execution, relentless focus, and a team that refuses to settle. We are building a category-defining company, and we're looking for people who want to do the most meaningful work of their careers.
If you want comfort, this isn't the place.
If you want impact, ownership, and the chance to help build a generational fintech company, welcome.
Nitra was created by unicorn founders who have successfully scaled to thousands of customers and exited $1B+ public offerings. They are joined by an ambitious and experienced team from American Express, Citi, PayPal, Capsule, Plaid, Bloomberg, Meta, Facebook, and Mastercard. The team is backed by some of the world's leading VCs (Andreessen Horowitz, NEA, etc.) and is supported by an expert group of advisors including the cofounders of Square and Xendit, executives from Intuit, former Governors, White House senior staffers, and a co-founder of CityMD.
Nitra maintains a hybrid work policy, with team members working from the office four days per week and Wednesdays designated as a work-from-home day.
We're looking for:
A Backend Engineer with experience in Fintech or marketplaces who will be at the forefront of our mission to bring better finance solutions to millions of businesses in the United States. We need high-achieving and goal-oriented individual who will help Nitra to deliver on an ambitious roadmap of innovative banking and SaaS products.
Your responsibilities will include:
  • Independently communicate with Customer Support to investigate and resolve customer-reported issues.
  • Design database schemas and APIs for small-to-medium scoped features.
  • Implement features following internal engineering principles and guidelines.
  • Provide estimates for their own work and communicate progress and risks proactively to the team.

You have:
  • Deep experience with and understanding of:
  • JavaScript (5+ years)
  • Node.js (5+ years)
  • Express.js framework (2+ years)
  • APIs (5+ years)/Building fintech backend APIs (1+ years)
  • Databases (PostGreSQL) (2+ years)
  • Architecture (2+ years)
  • Fintech web applications (1+ years)
  • The ability to see challenges as opportunities to level up. High-achieving and goal-oriented. A self-starter, you are always able to understand the bigger picture, and take a leading role to impact it.
  • A collaborative spirit and the ability to communicate effectively with stakeholders, Highly collaborative and transparent in your work, output, and decision making.
  • A winning mindset and entrepreneurial spirit.
  • Passion for creative thinking and bold ideas for growing the business/enhancing customer experience. Always curious, ready to ask questions, and open to being questioned.
  • Expert time management and organizational skills.
  • The desire to be mentored by a unicorn founding CTO and engineers with experience at top notch companies like Facebook.

We offer:
  • Equity - Everyone at Nitra is an owner. When the company wins, you win
  • Competitive Salary - You're the best of the best, and your salary will reflect your experience and reward your contributions to Nitra
  • Health Care - Your health comes first. We offer comprehensive health, vision, and dental insurance options.
  • Retirement Benefits - Your financial stability matters to us so we provide a generous employer 401K match
  • Nitra maintains a hybrid work policy, with team members working from the office four days per week and Wednesdays designated as a work-from-home day.

The base salary range for this full-time position is $110k - $150k + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed reflect the base salary only, and do not include bonus, equity, or benefits.
Nitra values diversity. We are committed to equal opportunities and creating an inclusive environment for all our employees. We welcome applicants regardless of ethnicity, national origin or ancestry, gender, race, religious beliefs, disability, sex, sexual orientation, age, veteran status, genetic information, citizenship, or any other characteristic protected by law.

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