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Backend Customer Support Jobs (NOW HIRING)

Stax

Customer Support Specialist

Orlando, FL · On-site

$16.75 - $22.50/hr

... such as back-end processors or banking partners * May be assigned weekend and evening shifts ... Customer Support in financial services.

Stax

Customer Support Specialist

Orlando, FL

$16.75 - $22.50/hr

... such as back-end processors or banking partners * May be assigned weekend and evening shifts ... Customer Support in financial services.

Frontsteps

Customer Support Tier II (Onsite)

Denver, CO · On-site

$26.45 - $33.66/hr

... Customer Support Tier II - Caliber specialist to join our team in Denver, CO. This is a career ... You will be the "go-to" resource responsible for resolving backend product issues by expertly ...

FRONTSTEPS

Customer Support Tier II (Onsite)

Denver, CO

$55K - $70K/yr

... Customer Support Tier II - Caliber specialist to join our team in Denver, CO. This is a career ... You will be the "go-to" resource responsible for resolving backend product issues by expertly ...

FRONTSTEPS

Customer Support Tier II (Onsite)

Denver, CO · On-site

$26.45 - $33.66/hr

... Customer Support Tier II - Caliber specialist to join our team in Denver, CO. This is a career ... You will be the "go-to" resource responsible for resolving backend product issues by expertly ...

Cerbo OptiMantra

Customer Support Specialist

Atlanta, GA · Remote

$17.25 - $23.25/hr

Address OptiMantra customer support cases by phone, email, and video call, including clinical ... Nice to have: EMR master administrator experience or back-end medical office experience ...

iSpot

Customer Support Analyst

Bellevue, WA · Hybrid

$68K - $82K/yr

About the Role iSpot.tv is looking for a Customer Support Analyst to join our team. In this role ... perform backend data verification and isolate root causes of client-reported data issues. ● ...

Mancan

Office Manager

Middlefield, OH

$20/hr

... backend, CRM, and social media presence Support marketing and promotional activities Update work instructions and shop documentation Requirements Associates Degree preferred or equivalent experience ...

US Mobile

Senior Backend Engineer

New York, NY · On-site

$140K - $180K/yr

Custom fit plans at every price point. 24/7 customer support with real people, empowered to help ... We're looking for an exceptional backend engineer and hands-on architect to help us scale and ...

US Mobile

Senior Backend Engineer

New York, NY · On-site

$140K - $180K/yr

Custom fit plans at every price point. 24/7 customer support with real people, empowered to help ... We're looking for an exceptional backend engineer and hands-on architect to help us scale and ...

US Mobile

Senior Backend Engineer

New York, NY

Custom fit plans at every price point. 24/7 customer support with real people, empowered to help ... We're looking for an exceptional backend engineer and hands-on architect to help us scale and ...

Spotify

Backend Engineer - Podcast

New York, NY · On-site

$132K - $189K/yr

Collaborate with SREs, other backend engineers, and cross-functional partners such as customer support and product managers to understand requirements and deliver effective solutions. * Build and ...

PayPal

Software Engineer, Backend Java

San Jose, CA · On-site

$116K - $173K/yr

Our team is part of PayPal's Customer Support (CS) Platform organization, focused on building AI-powered assistance experiences that enhance both customer and agent interactions. We own backend Java ...

Spotify

Backend Engineer - Podcast

New York, NY · On-site +1

$132K - $189K/yr

Collaborate with SREs, other backend engineers, and cross-functional partners such as customer support and product managers to understand requirements and deliver effective solutions. > * Build and ...

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All JobsBackend Customer Support Jobs

Backend Customer Support information

See salary details

$12

$57

$84

How much do backend customer support jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for backend customer support in the United States is $57.73, according to ZipRecruiter salary data. Most workers in this role earn between $47.36 and $68.27 per hour, depending on experience, location, and employer.

What is the difference between Backend Customer Support vs Technical Support Specialist?

AspectBackend Customer SupportTechnical Support Specialist
Required CredentialsCustomer service experience, basic technical knowledgeTechnical certifications, troubleshooting skills
Work EnvironmentOnline, remote, customer-facingOn-site or remote, technical troubleshooting
Employer & Industry UsageTech companies, SaaS providersIT firms, software companies
Common Search & ComparisonCustomer support roles, backend supportTechnical troubleshooting, IT support

Backend Customer Support focuses on assisting customers with product issues through communication and basic technical knowledge, often in a remote setting. Technical Support Specialists handle more technical troubleshooting, requiring specific certifications and in-depth technical skills. While both roles support technology products, Backend Customer Support emphasizes customer communication, whereas Technical Support Specialists focus on technical problem-solving.

Infographic showing various Backend Customer Support job openings in the United States as of June 2026, with employment types broken down into 93% Full Time, and 7% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $120,086 per year, or $57.7 per hour.

Customer Support Specialist

Stax Connect

Orlando, FL • On-site

$16.75 - $22.50/hr

Full-time

Posted 24 days ago

Job description

Job Type
Full-time
Description
We're proud to share that our Customer Support team earned Bronze in the Stevie® Awards for Front-Line Customer Service Team of the Year - a recognition that highlights our people-first mindset and relentless commitment to our clients.
At Stax, Customer Support isn't just about answering questions. It's about empowering businesses, solving real problems, and delivering every interaction with both knowledge and heart. Come be part of a team that's nationally recognized, deeply collaborative, and dedicated to raising the bar for customer experience every single day.
As a Customer Support Specialist, your role is ensuring a positive user experience for our members, primarily through customer service. You are the merchant facing problem solver, with respect to issues including general inquiries, basic Stax portal uses, as well as basic transaction and deposit research . Your role is to assist customers with basic technical issues and questions relating to our payment solutions platforms. You will work hand-in-hand with the Customer Support Manager, the Support Team Lead as well as Level 2 and Level 3 Support Agents. Resolving issues will include end-to-end troubleshooting of customers' payment processing infrastructure, which may include third-party systems in addition to Stax systems.
Key Responsibilities & Objectives
  • Monitoring incoming call queue and answer an average of 300/mon incoming calls promptly and professionally
  • Maintain an average call handle time of 20 minutes
  • Handle calls related but not limited to:
    • Login Help
    • Basic Transaction Research
    • Basic Deposit Research
    • General Inquiries
    • Basic StaxPay How To's/Walk Throughs
    • Billing Tickets (Fee Opt Outs)
    • StaxPay Troubleshooting
    • Basic Terminal Troubleshooting
  • Maintain KPIs as set forth by support leaders
  • Responding to customer support requests in a timely manner
  • Diagnose/troubleshoot basic technical issues across hardware and software platforms
  • Identify workarounds and resolutions to basic technical issues
  • Proactively coordinate troubleshooting efforts across multiple 3rd party vendors in the customer tech stack to provide full end-to-end troubleshooting including systems outside of Stax's control
  • Identifying hardware and software solutions
  • Maintain high data hygiene on your work in all internal systems
  • Provide feedback to help identify trends and potential process improvements or customer experience improvements
  • Effectively investigate and diagnose customer problems, including problems involving data and systems of third parties such as back-end processors or banking partners
  • May be assigned weekend and evening shifts
  • Other duties as assigned

Requirements
  • 2+ years working with customers
  • Excellent communication skills, to work within team and customer relations
  • Strong customer empathy and the ability to de escalate in emotional situations
  • Technical or financial support experience
  • Excellent phone etiquette
  • Ability to work under pressure in fast-paced environment and prioritize workload
  • Comfortable with standard business software (Microsoft Office, Google, etc)
  • Solution oriented with the ability to think strategically and creatively in decision making
  • Strong work ethic
  • Coachable and able to take direction and feedback well, yet being forward thinking to challenge the status quo
  • Strong attention to detail
  • Bilingual - Fluent in English and Spanish a plus

Join an award-winning team and help us redefine Customer Support in financial services.

Apply