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Backend Customer Support Jobs (NOW HIRING)

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Customer Support Specialist

Plano, TX

$17.25 - $23.25/hr

... supporting the office and general manager, and backing up the retail store as needed. We are ... Navigate the backend of company website to assist customers as needed * Assist with reports as ...

US-Mobile

Lead Backend Engineer

Manhattan, NY · On-site

Custom fit plans at every price point. 24/7 customer support with real people, empowered to help ... We're looking for an exceptional backend engineering leader: a hands-on manager and technical ...

US Mobile

Custom fit plans at every price point. 24/7 customer support with real people, empowered to help ... We're looking for an exceptional backend engineering leader: a hands-on manager and technical ...

US Mobile

Lead Backend Engineer

New York, NY · On-site

Custom fit plans at every price point. 24/7 customer support with real people, empowered to help ... We're looking for an exceptional backend engineering leader: a hands-on manager and technical ...

US Mobile

Lead Backend Engineer

New York, NY · On-site

$180K - $240K/yr

Custom fit plans at every price point. 24/7 customer support with real people, empowered to help ... We're looking for an exceptional backend engineering leader: a hands-on manager and technical ...

US Mobile

Lead Backend Engineer

Manhattan, NY · On-site

Custom fit plans at every price point. 24/7 customer support with real people, empowered to help ... We're looking for an exceptional backend engineering leader: a hands-on manager and technical ...

TeachTown

Temporary Customer Support Specialist

$30 - $35/hr

Build and maintain knowledge of the database backend, integrations, and business flows to assist ... support or customer service role, preferably in either SaaS or education technology * 2+ years of ...

Square Fare

General Manager

Queens, NY · On-site

$85K - $95K/yr

During the week, you'll be developing our catering business and handling back end customer support and our order management system. Key Responsibilities Production & Plating Oversight * Manage ...

Abode Money

Senior Customer Support Representative

$19.75 - $27/hr

Perform manual operational tasks critical to our backend workflows (e.g., data collection and ... Experience in a customer support, customer success, or operations role. * Excellent written and ...

US Mobile

Senior Backend Engineer

New York, NY · On-site

$140K - $180K/yr

Custom fit plans at every price point. 24/7 customer support with real people, empowered to help ... We're looking for an exceptional backend engineer and hands-on architect to help us scale and ...

US Mobile

Senior Backend Engineer

New York, NY · On-site

$140K - $180K/yr

Custom fit plans at every price point. 24/7 customer support with real people, empowered to help ... We're looking for an exceptional backend engineer and hands-on architect to help us scale and ...

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All JobsBackend Customer Support Jobs

Backend Customer Support information

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$12

$57

$84

How much do backend customer support jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for backend customer support in the United States is $57.73, according to ZipRecruiter salary data. Most workers in this role earn between $47.36 and $68.27 per hour, depending on experience, location, and employer.

What is the difference between Backend Customer Support vs Technical Support Specialist?

AspectBackend Customer SupportTechnical Support Specialist
Required CredentialsCustomer service experience, basic technical knowledgeTechnical certifications, troubleshooting skills
Work EnvironmentOnline, remote, customer-facingOn-site or remote, technical troubleshooting
Employer & Industry UsageTech companies, SaaS providersIT firms, software companies
Common Search & ComparisonCustomer support roles, backend supportTechnical troubleshooting, IT support

Backend Customer Support focuses on assisting customers with product issues through communication and basic technical knowledge, often in a remote setting. Technical Support Specialists handle more technical troubleshooting, requiring specific certifications and in-depth technical skills. While both roles support technology products, Backend Customer Support emphasizes customer communication, whereas Technical Support Specialists focus on technical problem-solving.

What is backend customer support?

Backend customer support involves handling customer inquiries, issues, and technical problems through internal systems, often focusing on resolving complex or technical issues that cannot be addressed through front-end channels. Support agents may use tools like ticketing systems and knowledge bases, and the role often requires strong communication skills and technical understanding of the company's products or services.

What are popular job titles related to Backend Customer Support jobs?

For Backend Customer Support jobs, the most frequently searched job titles are:

Infographic showing various Backend Customer Support job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $120,086 per year, or $57.7 per hour.

Operations Support Representative

Harrisburg, PA • On-site

Integrity Windows
See more jobs at Integrity Windowsexternal

Other

Re-posted 5 days ago

Job description

Operations Support Representative

Ritter Insurance Marketing

Harrisburg, PA

Ritter Insurance Marketing is an independent marketing organization supporting independent insurance agents in the senior health and life insurance market. Based in Harrisburg, Pennsylvania, Ritter has satellite offices across the US. Ritter is a proud member of the Integrity Family of Companies.

Job Summary

Responsible for customer service particularly regarding backend customer support.

Primary Responsibilities:
  • Assumes responsibility for agent support.
  • Provides customer service to agents via phone, email and in person as necessary.
  • Follows up on Service Requests (SRs) as needed to track and handle agent issues.
  • Communicates with carriers to resolve agent issues.
  • Provides full circle customer service to verify agent issues are properly and thoroughly addressed.
  • Researches agents' statuses with carriers.
  • Navigates reports in Microsoft Excel
  • Assists in updating RAMS with certification/onboarding report information.
  • Assist agents with ordering supplies.
  • Assumes responsibility for various cross-training assignments.
  • Assists with processing contracting and licensing as necessary.
  • Assists with additional agent support as necessary.
  • Assists with New Business when necessary
  • Assumes responsibility for training new hires, temporary employees, and cross-training current staff as needed.
  • Assumes responsibility for miscellaneous duties as assigned by supervisor.
Primary Skills & Requirements:
  • High School Diploma or equivalent.
  • Basic understanding of insurance and agent relationship.
  • Beginner-level working knowledge of Microsoft Excel.
  • One year customer service experience and/or data entry experience.
  • One year experience with Microsoft Office, specifically Excel.
  • Good communication skills, especially over the phone.
  • Ability to multitask.
  • Good computer and typing skills.
  • Good customer service skills.
  • Positive attitude, ability to take directions, and ability to work well with others.

Integrity is one of the nation's leading independent distributors of life, health and wealth insurance products. With a strong insurtech focus, we embrace a broad and innovative approach to serving agents and clients alike. Integrity is driven by a singular purpose: to help people protect their life, health and wealth so they can prepare for the good days ahead.

Integrity offers you the opportunity to start a career in a family-like environment that is rewarding and cutting edge. Why? Because we put our people first! At Integrity, you can start a new career path at company you'll love, and we'll love you back. We're proud of the work we do and the culture we've built, where we celebrate your hard work and support you daily. Joining us means being part of a hyper-growth company with tons of professional opportunities for you to accelerate your career. Integrity offers our people a competitive compensation package, including benefits that make work more fun and give you and your family peace of mind.

Headquartered in Dallas, Texas, Integrity is committed to meeting Americans wherever they are — in person, over the phone or online. Integrity's employees support hundreds of thousands of independent agents who serve the needs of millions of clients nationwide.

Integrity, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law. In addition, Integrity, LLC will provide reasonable accommodations for qualified individuals with disabilities.

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