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Backend Customer Support Jobs (NOW HIRING)

Metrc, LLC

Junior Backend .NET Engineer

Lakeland, FL · On-site

... dedicated customer-support team, and a secure database to track and trace cannabis from growth ... GENERAL OVERVIEW We are seeking a motivated Backend .NET Engineer to support the development and ...

Metrc LLC

Junior Backend .NET Engineer

... dedicated customer-support team, and a secure database to track and trace cannabis from growth ... GENERAL OVERVIEW We are seeking a motivated Backend .NET Engineer to support the development and ...

CVS Health

Pharmacy Support Staff Back End

Lodi, CA · On-site

$16 - $28.84/hr

Join our Pharmacy Support Staff- Back End team with Omnicare and work in a collaborative environment focused on delivering the best customer support. Day In The Life: As an Back-End Pharmacy Support ...

CVS Health

Pharmacy Support Staff Back End

Lodi, CA

$16 - $28.84/hr

Join our Pharmacy Support Staff- Back End team with Omnicare and work in a collaborative environment focused on delivering the best customer support. Day In The Life: As an Back-End Pharmacy Support ...

MotherDuck

Software Engineer - Backend

Seattle, WA

Investigate and resolve production issues and participate in a customer support or production oncall rotation * Work closely with product and frontend teams to ensure backend systems enable complete ...

MotherDuck

Software Engineer - Backend

Seattle, WA · On-site

$140K - $250K/yr

Investigate and resolve production issues and participate in a customer support or production oncall rotation * Work closely with product and frontend teams to ensure backend systems enable complete ...

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All JobsBackend Customer Support Jobs

Backend Customer Support information

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$12

$57

$84

How much do backend customer support jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for backend customer support in the United States is $57.73, according to ZipRecruiter salary data. Most workers in this role earn between $47.36 and $68.27 per hour, depending on experience, location, and employer.

What is the difference between Backend Customer Support vs Technical Support Specialist?

AspectBackend Customer SupportTechnical Support Specialist
Required CredentialsCustomer service experience, basic technical knowledgeTechnical certifications, troubleshooting skills
Work EnvironmentOnline, remote, customer-facingOn-site or remote, technical troubleshooting
Employer & Industry UsageTech companies, SaaS providersIT firms, software companies
Common Search & ComparisonCustomer support roles, backend supportTechnical troubleshooting, IT support

Backend Customer Support focuses on assisting customers with product issues through communication and basic technical knowledge, often in a remote setting. Technical Support Specialists handle more technical troubleshooting, requiring specific certifications and in-depth technical skills. While both roles support technology products, Backend Customer Support emphasizes customer communication, whereas Technical Support Specialists focus on technical problem-solving.

Infographic showing various Backend Customer Support job openings in the United States as of June 2026, with employment types broken down into 93% Full Time, and 7% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $120,086 per year, or $57.7 per hour.

Lead Development & CRM Coordinator

Kevins Wholesale LLC

Scranton, PA • On-site

$40K - $45K/yr

Full-time

Posted 29 days ago

Job description

Lead Development & CRM Coordinator
Location: Scranton, PA | On-site | Full-Time
Kevins Worldwide – Promotional Product Distributor

Kevins Worldwide, a top-ranked promotional product distributor based in Scranton, PA, is looking for a proactive and detail-oriented individual to join our fast-paced Lead Development Team. As part of a growing division within a Top 100 branding partner, this role blends outbound prospecting with backend CRM and operations support.

If you're comfortable picking up the phone, managing data with precision, and playing a key role in both lead engagement and workflow execution—this may be the perfect fit for you.

What You’ll Do:

Lead Development

  • Make outbound calls to cold and warm prospects to qualify sales opportunities
  • Identify key decision-makers and uncover client needs
  • Set appointments for Account Executives through targeted outreach
  • Launch personalized campaigns using ZoomInfo, HubSpot, and templated emails
  • Collaborate with the Lead Development Manager on strategic campaigns and initiatives

CRM & Operational Support

  • Upload, tag, and route trade show leads using Captello, Excel, HubSpot, and Acumatica
  • Monitor and respond to incoming leads from our website chat and HubSpot
  • Ensure CRM data accuracy—no duplicates or incomplete entries
  • Assign leads and notify the appropriate sales team members
  • Run reports and export data from Acumatica and HubSpot as needed

What You Bring:

  • 1+ year experience in sales development, inside sales, or sales support
  • Comfortable making outbound calls and qualifying leads
  • Strong working knowledge of CRM tools, especially HubSpot
  • Ability to learn systems like Acumatica quickly
  • Highly organized with strong attention to detail
  • Self-motivated and able to manage tasks independently

Bonus Points For:

  • Experience with ZoomInfo or other prospecting tools
  • Background handling trade show leads and follow-up campaigns
  • Familiarity with the promotional products or branded apparel industry

Why Kevins Worldwide?
You’ll be part of a collaborative team inside a company known for innovation, creativity, and customer satisfaction in the promotional marketing space. This is a great opportunity to get in early on a growing team with room to grow and make an impact.