Genesys Architect
Cary, NC · On-site
$95K - $120K/yr
... Services), CRM Integration (Salesforce) Debugging & Troubleshooting, CI/CD, Code Quality ... with Backend & CRM Systems Support Testing, UAT & Production Stability Collaborate with ...
Genesys Architect
Cary, NC · On-site
$95K - $120K/yr
... Services), CRM Integration (Salesforce) Debugging & Troubleshooting, CI/CD, Code Quality ... with Backend & CRM Systems Support Testing, UAT & Production Stability Collaborate with ...
Office Manager
Middlefield, OH · On-site
$20/hr
... customer service, inventory, and marketing functions. This role requires strong multitasking ... backend, CRM, and social media presence Support marketing and promotional activities Update work ...
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Office Manager
Middlefield, OH · On-site
$20/hr
... customer service, inventory, and marketing functions. This role requires strong multitasking ... backend, CRM, and social media presence Support marketing and promotional activities Update work ...
Backend Engineer
Manhattan, NY · Remote
$140K - $240K/yr
... customer-facing capabilities, AI-enabled workflows, and operational decision-making across the ... Ensure backend services are reliable, testable, observable, and resilient as business needs, data ...
Backend Engineer
Manhattan, NY · Remote
$140K - $240K/yr
... customer-facing capabilities, AI-enabled workflows, and operational decision-making across the ... Ensure backend services are reliable, testable, observable, and resilient as business needs, data ...
Senior Backend Engineer
Baltimore, MD · Remote
Design, develop, and maintain scalable backend services, APIs, and application logic that support enterprise systems, SaaS platforms, customer-facing digital applications, and AI-enabled application ...
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Senior Backend Engineer
Baltimore, MD · Remote
Design, develop, and maintain scalable backend services, APIs, and application logic that support enterprise systems, SaaS platforms, customer-facing digital applications, and AI-enabled application ...
The Lope Shop Distribution Center Associate will provide back-end customer service for the Lope Shops.Assist in receiving all merchandise for stores, restocking the stores, cleaning, and maintaining ...
The Lope Shop Distribution Center Associate will provide back-end customer service for the Lope Shops.Assist in receiving all merchandise for stores, restocking the stores, cleaning, and maintaining ...
The Lope Shop Distribution Center Associate will provide back-end customer service for the Lope Shops.Assist in receiving all merchandise for stores, restocking the stores, cleaning, and maintaining ...
The Lope Shop Distribution Center Associate will provide back-end customer service for the Lope Shops.Assist in receiving all merchandise for stores, restocking the stores, cleaning, and maintaining ...
We run the back-end operations to ensure that all customers have an exceptional car rental experience. Job Duties/Responsibilities: * Provide world-class customer service by managing the rental (and ...
We run the back-end operations to ensure that all customers have an exceptional car rental experience. Job Duties/Responsibilities: * Provide world-class customer service by managing the rental (and ...
Customer Service Representative
Bloomington, MN · On-site
$18/hr
We run the back-end operations to ensure that all customers have an exceptional car rental experience. Job Duties/Responsibilities: * Provide world-class customer service by managing the rental (and ...
Quick apply
Customer Service Representative
Bloomington, MN · On-site
$18/hr
We run the back-end operations to ensure that all customers have an exceptional car rental experience. Job Duties/Responsibilities: * Provide world-class customer service by managing the rental (and ...
Our chatbots can be used to answer FAQs, generate and qualify leads, automate routine customer service, and allow end-users to self serve. Our platform is integrable with backend APIs and services ...
Our chatbots can be used to answer FAQs, generate and qualify leads, automate routine customer service, and allow end-users to self serve. Our platform is integrable with backend APIs and services ...
Backend Engineer
Manhattan, NY · On-site
$140K - $240K/yr
... customer-facing capabilities, AI-enabled workflows, and operational decision-making across the ... Ensure backend services are reliable, testable, observable, and resilient as business needs, data ...
Backend Engineer
Manhattan, NY · On-site
$140K - $240K/yr
... customer-facing capabilities, AI-enabled workflows, and operational decision-making across the ... Ensure backend services are reliable, testable, observable, and resilient as business needs, data ...
Experience building services in AWS * 2+ years of architecture and design experience * Strong data ... customers' problems Again we are looking for Backend Engineers, Senior Backend Engineers, and ...
Experience building services in AWS * 2+ years of architecture and design experience * Strong data ... customers' problems Again we are looking for Backend Engineers, Senior Backend Engineers, and ...
Customer Service Representative
Scottsdale, AZ · On-site
$18/hr
We are hiring across multiple backend roles within our operations team, including Customer Service, Verification, and Data Entry. These roles are interconnected and work together to support ...
Customer Service Representative
Scottsdale, AZ · On-site
$18/hr
We are hiring across multiple backend roles within our operations team, including Customer Service, Verification, and Data Entry. These roles are interconnected and work together to support ...
For more than 15 years, customer have trusted us for our innovative problem solving combined with holistic design, engineering, manufacturing, logistic and global support services. Job Title: Backend ...
For more than 15 years, customer have trusted us for our innovative problem solving combined with holistic design, engineering, manufacturing, logistic and global support services. Job Title: Backend ...
Customer Service Representative
Scottsdale, AZ · On-site
$18/hr
This is a full scale operation where backend performance directly impacts production, compliance ... operations team, including Customer Service, Verification, and Data Entry. These roles are ...
Quick apply
Customer Service Representative
Scottsdale, AZ · On-site
$18/hr
This is a full scale operation where backend performance directly impacts production, compliance ... operations team, including Customer Service, Verification, and Data Entry. These roles are ...
Job#: 3036083 Staff Backend Location: Austin, Texas (Onsite) Role Overview We are seeking a Staff ... Everforth Apex has a dedicated customer service team for our Consultants that can address questions ...
Job#: 3036083 Staff Backend Location: Austin, Texas (Onsite) Role Overview We are seeking a Staff ... Everforth Apex has a dedicated customer service team for our Consultants that can address questions ...
Customer Service Representative
Scottsdale, AZ · On-site
$18/hr
This is a full scale operation where backend performance directly impacts production, compliance ... operations team, including Customer Service, Verification, and Data Entry. These roles are ...
Customer Service Representative
Scottsdale, AZ · On-site
$18/hr
This is a full scale operation where backend performance directly impacts production, compliance ... operations team, including Customer Service, Verification, and Data Entry. These roles are ...
Customer Service Representative
Scottsdale, AZ · On-site
$18/hr
This is a full scale operation where backend performance directly impacts production, compliance ... operations team, including Customer Service, Verification, and Data Entry. These roles are ...
Customer Service Representative
Scottsdale, AZ · On-site
$18/hr
This is a full scale operation where backend performance directly impacts production, compliance ... operations team, including Customer Service, Verification, and Data Entry. These roles are ...
The Lope Shop Distribution Center Associate will provide back-end customer service for the Lope Shops. Assist in receiving all merchandise for stores, restocking the stores, cleaning, and maintaining ...
The Lope Shop Distribution Center Associate will provide back-end customer service for the Lope Shops. Assist in receiving all merchandise for stores, restocking the stores, cleaning, and maintaining ...
The Lope Shop Distribution Center Associate will provide back-end customer service for the Lope Shops. Assist in receiving all merchandise for stores, restocking the stores, cleaning, and maintaining ...
The Lope Shop Distribution Center Associate will provide back-end customer service for the Lope Shops. Assist in receiving all merchandise for stores, restocking the stores, cleaning, and maintaining ...
Summary Mid Backend Developer Vienna, VA Are you ready to enhance your skills and build your career ... previous customer service experience strongly desired. * Good problem-solving skills; ability to ...
Summary Mid Backend Developer Vienna, VA Are you ready to enhance your skills and build your career ... previous customer service experience strongly desired. * Good problem-solving skills; ability to ...
Backend Customer Service information
See salary details
$12.02 - $18.60
0% of jobs
$18.60 - $25.17
1% of jobs
$25.17 - $31.75
5% of jobs
$31.75 - $38.33
6% of jobs
$38.33 - $44.91
7% of jobs
$46.88 is the 25th percentile. Wages below this are outliers.
$44.91 - $51.49
16% of jobs
The median wage is $57.19 / hr.
$51.49 - $58.06
16% of jobs
$58.06 - $64.64
18% of jobs
$66.92 is the 75th percentile. Wages above this are outliers.
$64.64 - $71.22
14% of jobs
$71.22 - $77.80
11% of jobs
$77.80 - $84.38
5% of jobs
$12
$57
$84
How much do backend customer service jobs pay per hour?
As of Jun 9, 2026, the average hourly pay for backend customer service in the United States is $57.73, according to ZipRecruiter salary data. Most workers in this role earn between $47.36 and $68.27 per hour, depending on experience, location, and employer.
What states have the most Backend Customer Service jobs? States with the most job openings for Backend Customer Service jobs include:
$95K - $120K/yr
Full-time
This job post has expired today. Applications are no longer accepted.
Job description
Genesys Architect
Genesys Cloud CX, Architect (Inbound / Outbound / Secure Flows), IVR Design & Call Flow Architecture, Voice Bots, Digital Bots, API Integration (REST, Web Services), CRM Integration (Salesforce) Debugging & Troubleshooting, CI/CD, Code Quality & Governance.
1. Deep expertise in Inbound, Secure, Voice bots, In Queue, Transfer, and Agentless Architect flows
2. Expert in designing IVR & intent models, utterances, entities, and dialog flows aligned with security, audit, and regulatory requirement
3. Strong hands on experience integrating IVA with CRM / policy / billing systems using REST/SOAP APIs
4. Tracks KPIs such as IVR containment, intent accuracy, misroutes, CSAT/tNPS impact
5. Demonstrates strong ability to analyze complex IVR/IVA issues across Architect flows, integrations, and telephony layers
Key Responsibilities:
1. Expert understanding of Genesys Voice / BYOC, SIP routing, DTMF, codecs, and audio flows
2. Demonstrates strong ability to analyze complex IVR/IVA issues across Architect flows, integrations, and telephony layers
3. Drives continuous improvement using production analytics and real caller behavior
Design & Own End-to-End IVA / IVR Solutions
Deliver High Quality, Production Ready Architect Flows
Lead Integrations with Backend & CRM Systems
Support Testing, UAT & Production Stability
Collaborate with Stakeholders & Drive Continuous Improvement. Specialist in designing and optimizing Genesys IVA solutions that deliver intelligent intent recognition, secure authentication, and high call containment across enterprise contact centers
Salary Range- $95,000-$120,000 a year
#LI-SP3
#LI-VX1
Genesys Cloud CX, Architect (Inbound / Outbound / Secure Flows), IVR Design & Call Flow Architecture, Voice Bots, Digital Bots, API Integration (REST, Web Services), CRM Integration (Salesforce) Debugging & Troubleshooting, CI/CD, Code Quality & Governance.
1. Deep expertise in Inbound, Secure, Voice bots, In Queue, Transfer, and Agentless Architect flows
2. Expert in designing IVR & intent models, utterances, entities, and dialog flows aligned with security, audit, and regulatory requirement
3. Strong hands on experience integrating IVA with CRM / policy / billing systems using REST/SOAP APIs
4. Tracks KPIs such as IVR containment, intent accuracy, misroutes, CSAT/tNPS impact
5. Demonstrates strong ability to analyze complex IVR/IVA issues across Architect flows, integrations, and telephony layers
Key Responsibilities:
1. Expert understanding of Genesys Voice / BYOC, SIP routing, DTMF, codecs, and audio flows
2. Demonstrates strong ability to analyze complex IVR/IVA issues across Architect flows, integrations, and telephony layers
3. Drives continuous improvement using production analytics and real caller behavior
Design & Own End-to-End IVA / IVR Solutions
Deliver High Quality, Production Ready Architect Flows
Lead Integrations with Backend & CRM Systems
Support Testing, UAT & Production Stability
Collaborate with Stakeholders & Drive Continuous Improvement. Specialist in designing and optimizing Genesys IVA solutions that deliver intelligent intent recognition, secure authentication, and high call containment across enterprise contact centers
Salary Range- $95,000-$120,000 a year
#LI-SP3
#LI-VX1