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Backend Customer Service Jobs (NOW HIRING)

HelloGov AI

Back-End Engineer

Miami, FL · On-site

$100K - $110K/yr

You will work closely with the Engineering Lead and Front-End Engineering team to develop scalable backend services, real-time communication systems, and API integrations that power our customer ...

HelloGov AI

Back-End Engineer

Miami, FL

$100K - $110K/yr

You will work closely with the Engineering Lead and Front-End Engineering team to develop scalable backend services, real-time communication systems, and API integrations that power our customer ...

HelloGov AI

Back-End Engineer

Miami, FL

$100K - $110K/yr

You will work closely with the Engineering Lead and Front-End Engineering team to develop scalable backend services, real-time communication systems, and API integrations that power our customer ...

Finastra

Back-End Engineer

Atlanta, GA · On-site

Who are we? At Finastra, we're a global leader in financial services software, dedicated to ... customers, including 80% of the world's top 50 banks, in more than 110 countries. What will you ...

HelloGov AI

Back-End Engineer

Miami, FL · On-site

You will work closely with the Engineering Lead and Front-End Engineering team to develop scalable backend services, real-time communication systems, and API integrations that power our customer ...

HelloGov AI

Back-End Engineer

Miami, FL · On-site

You will work closely with the Engineering Lead and Front-End Engineering team to develop scalable backend services, real-time communication systems, and API integrations that power our customer ...

Entegrata

You will design APIs, data services, and integrations that are scalable, secure, and reliable ... Collaborate across engineering, product, and customer teams on technical alignment. What Success ...

Manufacturing Company

Customer Service Admin

Putnam, CT · On-site

$25/hr

Gain experience in both the front-end (Customer Service) and back-end (HR/Admin) operations of a manufacturing environment. * Skill Advancement: Access to training and development to sharpen your ...

Kintara

Software Engineer - Backend

Grandview Heights, OH · On-site

$120K - $160K/yr

ForgeNest is looking for a Software Engineer to help build the backend systems and services that ... customer base. * Build APIs and services that make it straightforward for front-end teams, or ...

Midwest Startups

Staff Engineer - Backend

Lehi, UT · On-site

Opiniion is committed to exceptional service and innovation, earning recognition as one of America ... support customers today. The Staff Engineer, Backend role exists to raise the bar for backend ...

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Backend Customer Service information

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How much do backend customer service jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for backend customer service in the United States is $57.73, according to ZipRecruiter salary data. Most workers in this role earn between $47.36 and $68.27 per hour, depending on experience, location, and employer.

What is backend customer service?

Backend customer service involves handling customer support tasks that are not visible to customers, such as managing data, processing orders, troubleshooting technical issues, and maintaining customer accounts. It often requires knowledge of databases, customer management systems, and communication tools, and may involve working behind the scenes to ensure customer satisfaction and operational efficiency.

What cities are hiring for Backend Customer Service jobs?

Cities with the most Backend Customer Service job openings:

What states have the most Backend Customer Service jobs?

States with the most job openings for Backend Customer Service jobs include:

What are popular job titles related to Backend Customer Service jobs?

For Backend Customer Service jobs, the most frequently searched job titles are:

Infographic showing various Backend Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $120,086 per year, or $57.7 per hour.

Back-End Engineer

Miami, FL • On-site

HelloGov AI
See more jobs at HelloGov AIexternal

$100K - $110K/yr

Full-time

Medical, Dental, Vision, Life, PTO

Re-posted 13 days ago

Job description

HelloGov AI is a fast-growing gov-tech company transforming how people navigate government services through artificial intelligence. We simplify complex processes including passports, travel visas, vehicle registrations, and business formations making them faster, easier, and less stressful through our trusted technology platform.

We are looking for a talented Back-End Software Engineer to join our on-site engineering team in Miami.

This is a hands-on software engineering role focused on building production-ready features within an established architecture. You will work closely with the Engineering Lead and Front-End Engineering team to develop scalable backend services, real-time communication systems, and API integrations that power our customer platform.

If you enjoy writing clean, reliable code, collaborating with cross-functional teams, and taking ownership from development through deployment, we would love to meet you.

Requirements
  • Build, maintain, and improve backend services using TypeScript and NestJS.
  • Design, develop, and maintain GraphQL and REST APIs following established engineering standards.
  • Develop real-time features using Socket.io and WebSockets.
  • Build and maintain integrations with Twilio, including Voice, TaskRouter, Sync, and customer communication workflows.
  • Collaborate closely with Front-End Engineers using Next.js to deliver seamless user experiences.
  • Design efficient database models and queries using PostgreSQL.
  • Troubleshoot, debug, and resolve production issues while improving system reliability.
  • Write clean and well-tested code.
  • Participate in code reviews and incorporate feedback effectively.
  • Work closely with Product, QA, and Engineering to estimate, plan, and deliver features on schedule.
  • Take ownership of assigned work from ticket through production deployment.
  • On-site, Monday–Friday, 9:00 AM–6:00 PM
Qualifications
  • 3+ years of professional backend software engineering experience.
  • Strong proficiency in TypeScript and NestJS (or similar backend frameworks).
  • Solid understanding of backend performance optimization and scalable system design.
  • Ability to design, build, and maintain GraphQL and REST APIs.
  • Strong understanding of PostgreSQL and relational database design.
  • Knowledge of real-time technologies such as Socket.io, WebSockets, or similar frameworks.
  • Familiarity with AI-powered applications, LLM integrations, and modern AI tools.
  • Ability to integrate third-party APIs into scalable backend systems.
  • Strong debugging, analytical, and problem-solving skills.
  • Excellent communication and collaboration skills.
  • Ability to work effectively with global teams while being based in our Miami office.
  • Comfortable working in a fast-paced startup environment.
  • Experience with Twilio services (Voice, TaskRouter, Sync, Studio, or Flex).
  • Knowledge of Docker, containerization, and CI/CD pipelines.
  • Familiarity with Redis or other caching solutions.
  • Preferred: 3+ years of professional experience with PHP
Benefits
  • Aetna medical, dental, vision, and life insurance
  • 10 days of paid time off (PTO) plus most federal holidays
  • Company-paid parking pass
  • Complimentary office snacks, coffee, and beverages
  • Team lunches and company events
  • Collaborative, in-office culture in Brickell, Miami
  • High-performing and supportive team culture
  • Work alongside experienced engineers using modern technologies
  • Opportunity to make a visible impact and grow your career

HelloGov is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic under applicable law.