Back Office Operations Jobs in Virginia (NOW HIRING)

Investment Advisory Billing Specialist

Location(s):

Atlanta: 2300 Windy Ridge Pkwy SE, Suite750, Atlanta, GA 30339

La Vista:12325 Port Grace Blvd, La Vista, NE 68128

Oakdale: 7755 3rd St. N, Oakdale, MN 55128

Scottsdale: 18700 N Hayden Rd, Suite 255, Scottsdale, AZ 85255

St. Petersburg: 877 Executive Center Dr. W, Suite 300, St. Petersburg, FL 33702

Osaic has returned to the office on a hybrid schedule requiring a minimum of 4 days weekly in the office. Applicants should be located at one of our hubs listed above and must be willing to work this schedule.

Role Type: Full-time, Non-Exempt

Salary: $53,000-$55,000 per year + annual performance-based bonus

Actual compensation offered will be determined individually, based on a number of job-related factors, including location, skills, licensure, experience, and education.

Our competitive compensation is just one component of Osaic's total compensation package. Additional benefits include health, vision, dental insurance, 401k, paid time away, volunteer days and much more. To view more details of what you can look forward to, visit our careers page:Osaic Benefits.

Summary:

The Investment Advisory Billing Specialist is responsible for processing billing-related activities for advisory accounts with a strong focus on accuracy, timeliness, and adherence to established procedures. This role supports the calculation, review, and posting of advisory fees within platforms such as the Wealth Management Platform (WMP). The specialist will primarily perform transactional and back-office processing tasks using internal systems and workflows while ensuring data integrity. You will work within a structured environment, handling requests submitted through a ticketing system and collaborating with internal teams to resolve routine issues. This role is ideal for individuals beginning a career in financial services operations, with an interest in billing, accounting, and investment advisory support.

Keys: Financial Services, Investment Advisory, WMP (Envestnet), Billing, Accounting, Customer Service, Advisor Support, Client Support, Operations Support, Account Management, Broker-Dealer, Financial Advisor, Support Representative, Customer Service Representative, Back Office Operations

Responsibilities:

• Process billing-related requests for Investment Advisory accounts, including fee calculations, adjustments, and reconciliations.

• Execute tasks accurately and within established service level agreements (SLAs).

• Review account data to ensure billing accuracy and identify discrepancies.

• Follow defined procedures and workflows to complete routine processing activities.

• Maintain detailed records of completed work within systems and ticketing tools.

• Partner with internal teams (e.g., IA Support, Operations, Accounting) to resolve standard processing issues.

• Escalate complex or non-routine issues to senior team members as needed.

• Communicate professionally with internal stakeholders regarding request status or clarification.

• Prioritize and organize multiple tasks in a high-volume processing environment.

• Support quality control efforts by adhering to policies, procedures, and compliance standards.

• Contribute to process improvement initiatives by identifying inefficiencies or errors.

• Continuously learn systems, products, and processes related to advisory billing.

Education Requirements:

• High School Diploma or GED required

• Bachelor's degree in business, Finance or related field is preferred

Basic Requirements:

• 0-1 year of experience in financial services, operations, billing, accounting, or a related field (internships or coursework acceptable)

• Strong attention to detail with the ability to perform repetitive, process-driven tasks accurately

• Basic understanding of accounting or billing concepts preferred

• Ability to follow documented procedures and work within structured workflows

• Strong organizational and time management skills

• Ability to work independently in a production-based environment

• Effective written and verbal communication skills for internal collaboration

• Basic proficiency in Microsoft Office (Excel, Word, Outlook)

• Ability to learn and navigate systems such as Wealth Management Platform (WMP), NetX360, or similar tools

• Problem-solving mindset with the ability to identify errors and escalate when necessary

Preferred Requirements:

• 1+ years of investment advisory support experience

• Completion of the FINRA SIE exam

• FINRA Series 7

• Experience with Envestnet / Wealth Management Platform