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Back Office Operations Jobs in Tennessee (NOW HIRING)

PDS Health

Receptionist

Nashville, TN · On-site

$17 - $24/hr

... to the back-office team * Confirm all patient appointments in accordance with the office ... operational processes; computer proficient) * Financial Acumen (understands profit drivers ...

PDS Health

Receptionist

Nashville, TN · On-site

$17 - $24/hr

... to the back-office team * Confirm all patient appointments in accordance with the office ... operational processes; computer proficient) * Financial Acumen (understands profit drivers ...

Rox Dental Partners PLLC dba Davis Dentistry

$18 - $24/hr

... or Back Office Lead.. You will report to our Office Manager. What You Will Do: * RDA Essential ... Sterilize and disinfect instruments and operations according to clinic protocols. Process and ...

Vertafore

R&D Project Manager I

Pulaski, TN

$21.64/hr

... and back-office operations. Underpinned by unmatched speed and performance power, we are the trusted backbone that's taking the insurance industry from friction to flow with Distribution Velocity ...

Hi-Way Paving

CDL Driver - Heavy Haul

Nashville, TN · On-site

We operate in several southeastern and midwestern states with current job sites in Tennessee, North Carolina, and South Carolina, as well as corporate/back-office operations in Ohio (our headquarters ...

UFC Gym

Assistant Operations Manager

Hendersonville, TN · On-site

$17 - $20/hr

Maintain an efficient 'back office.' * Order and maintain all supplies. * Supervise point-of-sales (POS) operations and file daily and weekly club revenue reports. * Responsible for proper inventory ...

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All JobsBack Office Operations JobsBack Office Operations Jobs in Tennessee

Back Office Operations information

See Tennessee salary details

$10

$17

$27

How much do back office operations jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for back office operations in Tennessee is $17.99, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $20.29 per hour, depending on experience, location, and employer.

What are some common challenges faced in back office operations roles and how can they be managed effectively?

Back Office Operations professionals often encounter challenges such as managing large volumes of data accurately, adhering to tight deadlines, and coordinating with multiple departments to ensure smooth workflow. Effective time management, attention to detail, and strong communication skills are essential to overcome these obstacles. Many organizations support their back office teams with robust training, process automation tools, and regular feedback sessions to help manage workload and maintain accuracy. Collaborating closely with front office and IT teams also ensures issues are resolved quickly and processes remain efficient.

What is the difference between Back Office Operations vs Customer Service Representative?

AspectBack Office OperationsCustomer Service Representative
Primary ResponsibilitiesProcessing transactions, data entry, record keeping, complianceHandling customer inquiries, providing support, resolving issues
Work EnvironmentOffice-based, behind-the-scenes tasksFrontline, interacting directly with customers
Required SkillsAttention to detail, administrative skills, knowledge of banking/finance systemsCommunication skills, problem-solving, customer focus

Back Office Operations and Customer Service Representatives both support business functions but differ in focus. Back Office staff handle administrative and compliance tasks behind the scenes, while Customer Service Representatives engage directly with clients. Understanding these differences helps in choosing the right career path or job search focus.

What are the key skills and qualifications needed to thrive in back office operations, and why are they important?

To thrive in Back Office Operations, you need strong organizational skills, attention to detail, and a background in business administration or finance. Familiarity with enterprise resource planning (ERP) systems, spreadsheets, and document management software is typically required. Excellent problem-solving abilities, time management, and effective communication are valued soft skills in this role. These competencies ensure accurate transaction processing, regulatory compliance, and smooth support for front-office functions.

What is back office operations?

Back Office Operations refer to the administrative and support functions within a company that are not client-facing, such as accounting, human resources, IT, compliance, and record maintenance. These operations ensure that the business runs smoothly by handling tasks like data management, payroll, and regulatory compliance. While back office staff do not interact directly with customers, their work is essential for the delivery of products and services. Efficient back office operations help organizations maintain accuracy, reduce errors, and increase productivity.
What cities in Tennessee are hiring for Back Office Operations jobs? Cities in Tennessee with the most Back Office Operations job openings:
Back Office Operations jobs near you
Infographic showing various Back Office Operations job openings in Tennessee as of August 2026, with employment types broken down into 85% Full Time, 12% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $37,413 per year, or $18 per hour.

Receptionist

PDS Health

Nashville, TN • On-site

$17 - $24/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 14 days ago

Job description

Description
Now is the time to join Hickory Plaza Dental Group. You will have opportunities to learn new skills from our team of experienced professionals. If you're ready to take your career to the next level and gain valuable experience, apply today!
Overview
The primary role of the Receptionist involves helping to get patients into the office, connecting with them on the phone or in person and greeting patients and guests in a professional, friendly and hospitable manner. The receptionist should demonstrate a warm and approachable disposition to each patient in every interaction either on the phone or in person consistently providing a Perfect Patient Experience (PPE) and creating Patients for Life (PFL).
Responsibilities
  • Modeling company culture, values, standards, and best operational practices based on the We Believe Behavioral Framework
  • Support the PPE process by helping to get patients to come into the office and continue the connection once they are in the office through ensuring they are comfortable during their visit
  • Schedule appointments that result in each healthcare provider having a smooth, productive day
  • Interact and communicate with patients and guests in the reception area during their wait time
  • Answer telephones in a timely manner and handle all calls with efficiency and thoroughness
  • Ensure that all tasks on the front office checklist are completed daily
  • Post payments to patient accounts in accordance with Company policies
  • Subject Matter Expert in practice management system with regards to patient registration, e-check in, ensuring account information is accurate and up to date for each visit
  • Be efficient in patient check in, obtaining all necessary consents and promptly notifying back office of each patient's arrival and presenting any pertinent patient information to the back-office team
  • Confirm all patient appointments in accordance with the office confirmation policies or a minimum of 2 days in advance
  • Ensure all patient messages received from the Contact Center are returned and resolved in a timely manner
  • Active participant in daily morning huddles, monthly team meetings and any other meetings as required
  • Thorough understanding of business imperatives and how the role directly impacts metrics
  • Demonstrates stewardship of the PDS Brand making decisions consistent with the PDS Brand framework
  • Becomes knowledgeable and supports clinician on patient education regarding the Mouth-Body Connection
  • Maintains an appropriate professional appearance and demeanor in accordance with company policies; addresses others professionally and respectfully
  • Ensures Compliance with Company policies, as well as State, Federal and other regulatory bodies
  • Other duties and responsibilities as assigned

Qualifications
  • High School Diploma or general education degree (GED)

Preferred
  • Prior course work or on-the-job training in the fields or dentistry, insurance, or business

Knowledge/Skills/Abilities
  • Knowledge of office practices, technology applications and patient insurances
  • Results Oriented (Energetic self-starter; sets realistic goals; meets commitments; persistent, prioritizes daily to achieve results)
  • Patient Advocate (flexible and adaptive; empathetic; passionate; ethical)
  • Process Focused Operator (data driven decision-maker; detailed; organized and structured; comprehensive knowledge of all operational processes; computer proficient)
  • Financial Acumen (understands profit drivers; utilizes metrics to manage; builds the financial understanding of team members and clinicians; understands local market drivers and competition)
  • Influencer (active listener/observer of behavior; creates a win/win need for change)
  • Self-motivated, reliable individual capable of working independently as well as part of a team
  • Ability to manage tasks and time effectively without compromising the quality of the work
  • Excellent interpersonal, oral and written communication skills
  • Ability to handle and maintain extreme confidentially with patient records
  • Organized, detail-oriented individual able to work in a fast-paced environment

Benefits
  • Medical, dental, and vision insurance
  • Paid time off
  • Tuition Reimbursement
  • 401K
  • Paid time to volunteer in your local community

PDS Health is an Equal Opportunity Employer. We celebrate diversity and are united in our mission to create healthier and happier team members.
Salary Information
$17.00-$24.00 / Hourly

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