Back Office Operations Analyst Jobs in Micronesia

Under the supervision of the specialty pharmacy manager, facilitates the safe, effective, and economically responsible use of specialty medication with attention to quality measures, safe storage, and patient health outcomes. Performs quality assurance, procurement, dispensing, and delivery of specialty medications adhering to state and federal laws. Collaborates with specialty pharmacy management to support sales, operational, and financial goals of the specialty pharmacy as a specialty pharmacy subject matter expert. Completes complex prior authorizations by retrieving labs and other pertinent information from the hospital system. Obtains other insurance over-rides and delivers medication coordination reminders. Facilitates exceptional patient care by resolving barriers to medication administration.

Education

• Pharm D from an accredited college or university or BS in Pharmacy from an accredited pharmacy school, college, or university with 0-3 years of experience.

Skills

• Thorough knowledge of current theory and practice of proper pharmacy services.
• Knowledge of clinical pharmacology, pharmacokinetics, adverse drug reactions and drug interactions and ability to interpret clinical laboratory data.
• Data analysis and interpretation.
• Ability or organize and prioritize the day-to-day activities to be most efficient when assigned to specialty pharmacy, retail pharmacy, and oncology dispensary.
• Problem assessment and resolution.
• Quality event root cause analysis
• Pharmacy inventory management
• Mastery of medication prior authorization process and insurance adjudication
• Ability enter data in various computer application in a timely and accurate manner.
• Ability to coordinate the work of others when tasked.
• Knowledge of personnel practices such as monitoring attendance, evaluating & improving performance, and handling customer/patient concerns.
• Interdisciplinary team management and collaboration
• Excellent oral and written communication adhering with HIPAA guidlines
• Effective critical thinking skills.
• Performs other duties as required or directed by specialty pharmacy management
• Competence in safe medication handling

Licensures, Certifications

• Current Maryland State Pharmacist License.

Physical Requirements

• Ability to walk and stand up to one hundred percent (100%) of work time.
• Ability to concentrate and pay close attention to detail.

Working Conditions

• Fast paced environment, requiring multitasking and assigned task flexibility
• Specialty, outpatient, and discharge pharmacy dynamic environment with consistent access to patients and customers.

Conditions of Employment

• Potential exposure to hazardous medication while dispensing chemotherapy medications.

Standard Precautions

• Fast paced environment, which requires teamwork.

Principal Duties and Responsibilities

• Fills prescriptions in accordance with scope of professional license and ensures proper recordation of drug use including ordering, storage and distribution of pharmaceuticals, including controlled substances.
• Prepares intravenous admixture solutions, ensuring compatibility and stability of various additives in these specially compounded solutions.
• Organizes daily operations of assigned dispensing area and closely reviews work of pharmacy interns, technicians and perform the duties as a preceptor for pharmacy students
• Advises physicians and nurses about drug interactions, incompatibilities, side effects, instructions for drug administration, and the matters pertaining to the optimum use of medications. Resolves any issues pertaining to medication use, clarifying orders, and providing drug information between patient care areas and the Pharmacy Department.
• Performs MUE (Medical Use Evaluations). Facilities the safe, effective and economic use of drugs in a fiscally responsible manner.
• Readily accepts challenges and performs assignments utilizing critical thinking skills.
• Identifies and anticipates issues, takes responsibility for correcting it with a well-thought-out solution.
• Participates in interviewing & hiring new employees, oversees the orientation & training of new & current employees, provides performance feedback periodically and maintains the documentation necessary to support decisions related to performance.
• Willingly mentors colleagues, co-workers and students.
• Reads e-mail daily on scheduled work days.
• Follows-up on the reporting of Adverse Drug Reactions and assists with the quality improvement activities in the department.
• Monitors, investigates and responds to customer feedback, modifying office systems as needed.

• All roles must demonstrate GBMC Values:

  Respect

  I will treat everyone with courtesy. I will foster a healing environment.

  • Treats others with fairness, kindness, and respect for personal dignity and privacy.

  • Listens and responds appropriately to others' needs, feelings, and capabilities.

  Excellence

  I will strive for superior performance in every aspect of my work. I will recognize and celebrate the accomplishments of others.

  • Meets and/or exceeds customer expectations.

  • Actively pursues learning and self-development.

  • Pays attention to detail; follows through.

  Accountability

  I will be professional in the way I act, look and speak. I will take ownership to solve problems.

  • Sets a positive, professional example for others.

  • Takes ownership of problems and does what is needed to solve them.

  • Appropriately plans and utilizes required resources for various job duties.

  • Reports to work regularly and on time.

  Teamwork

  I will be engaged and collaborative. I will keep people informed.

  • Works cooperatively and collaboratively with others for the success of the team.

  • Addresses and resolves conflict in a positive way.

  • Seeks out the ideas of others to reach the best solutions.

  • Acknowledges and celebrates the contribution of others.

  Ethical Behavior

  I will always act with honesty and integrity. I will protect the patient.

  • Demonstrates honesty, integrity and good judgment.

  • Respects the cultural, psychosocial, and spiritual needs of patients/families/coworkers.

  Results

  I will set goals and measure outcomes that support organizational goals. I will give and accept help to achieve goals.

  • Embraces change and improvement in the work environment.

  • Continuously seeks to improve the quality of products/services.

  • Displays flexibility in dealing with new situations or obstacles.

  • Achieves results on time by focusing on priorities and manages time efficiently.

Pay Range

$50.63 - $89.10

Final salary offer will be based on the candidate's qualifications, education, experience and alignment with our organizational needs.

Equal Employment Opportunity

GBMC HealthCare and its affiliates are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.