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Back Office Operations Analyst Jobs in Michigan (NOW HIRING)

Aspen Dental

Dental Office Manager

Canton, MI

$70K - $75K/yr

... call an Operations Manager, you will have the opportunity to give back to communities and ... Demonstrate analytical thinking; place a premium on leveraging data Aspen Dental-branded practices ...

Aspen Dental

Dental Office Manager

Midland, MI · On-site

$60K - $67K/yr

... call an Operations Manager, you will have the opportunity to give back to communities and ... Demonstrate analytical thinking; place a premium on leveraging data Aspen Dental-branded practices ...

Aspen Dental

Dental Office Manager

Sterling Heights, MI

$65K - $70K/yr

... call an Operations Manager, you will have the opportunity to give back to communities and ... Demonstrate analytical thinking; place a premium on leveraging data Aspen Dental-branded practices ...

Aspen Dental

Dental Office Manager

Belleville, MI

$70K - $75K/yr

... call an Operations Manager, you will have the opportunity to give back to communities and ... Demonstrate analytical thinking; place a premium on leveraging data Aspen Dental-branded practices ...

Aspen Dental

Dental Office Manager

Sterling Heights, MI · On-site

$65K - $70K/yr

... call an Operations Manager, you will have the opportunity to give back to communities and ... Demonstrate analytical thinking; place a premium on leveraging data Aspen Dental-branded practices ...

Aspen Dental

Dental Office Manager

Livonia, MI

$74K - $80K/yr

... call an Operations Manager, you will have the opportunity to give back to communities and ... Demonstrate analytical thinking; place a premium on leveraging data Aspen Dental-branded practices ...

Aspen Dental

Dental Office Manager

Sterling Heights, MI · On-site

$65K - $70K/yr

... call an Operations Manager, you will have the opportunity to give back to communities and ... Demonstrate analytical thinking; place a premium on leveraging data Aspen Dental-branded practices ...

Concentra

Physical Therapy Front Office

Sterling Heights, MI · On-site

$15.50 - $20.25/hr

... Operations Director (COD)/CTD to evaluate any cases that may be eligible for closure as an inactive case * Responsible for clerical tasks in both the front and back office associated with patient ...

Aspen Dental

Dental Office Manager

Jackson, MI

$60K - $65K/yr

... call an Operations Manager, you will have the opportunity to give back to communities and ... Demonstrate analytical thinking; place a premium on leveraging data Aspen Dental-branded practices ...

Aspen Dental

Dental Office Manager

Livonia, MI

$74K - $80K/yr

... call an Operations Manager, you will have the opportunity to give back to communities and ... Demonstrate analytical thinking; place a premium on leveraging data Aspen Dental-branded practices ...

Aspen Dental

Dental Office Manager

Midland, MI

$60K - $67K/yr

... call an Operations Manager, you will have the opportunity to give back to communities and ... Demonstrate analytical thinking; place a premium on leveraging data Aspen Dental-branded practices ...

Aspen Dental

Dental Office Manager

Jackson, MI · On-site

$60K - $65K/yr

... call an Operations Manager, you will have the opportunity to give back to communities and ... Demonstrate analytical thinking; place a premium on leveraging data Aspen Dental-branded practices ...

Aspen Dental

Dental Office Manager

Livonia, MI · On-site

$74K - $80K/yr

... call an Operations Manager, you will have the opportunity to give back to communities and ... Demonstrate analytical thinking; place a premium on leveraging data Aspen Dental-branded practices ...

Aspen Dental

Dental Office Manager

Canton, MI

$70K - $75K/yr

... call an Operations Manager, you will have the opportunity to give back to communities and ... Demonstrate analytical thinking; place a premium on leveraging data Aspen Dental-branded practices ...

Aspen Dental

Dental Office Manager

Lansing, MI · On-site

$60K - $65K/yr

... call an Operations Manager, you will have the opportunity to give back to communities and ... Demonstrate analytical thinking; place a premium on leveraging data Aspen Dental-branded practices ...

Aspen Dental

Dental Office Manager

Midland, MI · On-site

$60K - $67K/yr

... call an Operations Manager, you will have the opportunity to give back to communities and ... Demonstrate analytical thinking; place a premium on leveraging data Aspen Dental-branded practices ...

Aspen Dental

Dental Office Manager

Canton, MI

$70K - $75K/yr

... call an Operations Manager, you will have the opportunity to give back to communities and ... Demonstrate analytical thinking; place a premium on leveraging data Aspen Dental-branded practices ...

Aspen Dental

Dental Office Manager

Canton, MI · On-site

$70K - $75K/yr

... call an Operations Manager, you will have the opportunity to give back to communities and ... Demonstrate analytical thinking; place a premium on leveraging data Aspen Dental-branded practices ...

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All JobsBack Office Operations Analyst JobsBack Office Operations Analyst Jobs in Michigan

Back Office Operations Analyst information

What is the difference between Back Office Operations Analyst vs Customer Service Representative?

AspectBack Office Operations AnalystCustomer Service Representative
Primary RoleProcesses and supports back-end operations, data management, and complianceHandles customer inquiries, provides support, and resolves issues
Required SkillsData analysis, attention to detail, knowledge of back-end systemsCommunication, problem-solving, customer service skills
Work EnvironmentOffice-based, behind-the-scenes supportFront-line, customer-facing roles
Common CertificationsNone specific, often familiarity with industry softwareCustomer service certifications (optional)

While both roles support organizational operations, the Back Office Operations Analyst focuses on processing and supporting internal functions, whereas the Customer Service Representative interacts directly with clients to address their needs. Understanding these differences helps job seekers find roles aligned with their skills and career goals.

Is a back office operations analyst entry level?

A back office operations analyst role can be entry level or require some experience, depending on the company. Entry-level positions typically require basic knowledge of financial or administrative processes and may involve training on specific tools like Excel or ERP systems. More advanced roles may require prior experience or relevant certifications.

What are some common challenges faced by back office operations analysts, and how can they be effectively managed?

Back Office Operations Analysts often face challenges such as managing high volumes of transactions, ensuring data accuracy, and meeting tight deadlines. These challenges can be addressed by developing strong organizational skills, utilizing automation tools to streamline repetitive tasks, and maintaining clear communication with both internal and external stakeholders. Regular process reviews and staying updated on industry regulations also help in minimizing errors and improving operational efficiency. Proactive problem-solving and collaboration with team members are key to successfully navigating these challenges.

What are the key skills and qualifications needed to thrive as a back office operations analyst?

To thrive as a Back Office Operations Analyst, you need strong analytical skills, attention to detail, and a background in finance or business, often supported by a relevant degree. Familiarity with financial software systems, databases, and tools like Microsoft Excel, as well as knowledge of industry regulations, is typically required. Excellent organizational, problem-solving, and communication skills help analysts coordinate processes and ensure accuracy. These skills are crucial for maintaining efficient operations, minimizing errors, and supporting the overall integrity of financial transactions.

What is a back office operations analyst?

Back Office Operations Analysts are professionals who support the day-to-day administrative and operational functions within a company, typically in industries like finance, banking, or insurance. They handle tasks such as processing transactions, reconciling accounts, ensuring data accuracy, and maintaining records. These analysts work behind the scenes to ensure that business operations run smoothly, comply with regulations, and support front office teams. Their role is crucial for reducing errors, improving efficiency, and maintaining the integrity of business processes.
What are popular job titles related to Back Office Operations Analyst jobs in Michigan? For Back Office Operations Analyst jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Back Office Operations Analyst jobs in Michigan look for? The top searched job categories for Back Office Operations Analyst jobs in Michigan are:
What cities in Michigan are hiring for Back Office Operations Analyst jobs? Cities in Michigan with the most Back Office Operations Analyst job openings:
Back Office Operations Analyst jobs near you

Senior Provider Network Operations Data Analyst

AmeriHealth Caritas Health Plan

Southfield, MI • On-site

Full-time

Posted 3 days ago

New

AmeriHealth Caritas rating

8.3

Company rating: 8.3 out of 10

Based on 73 frontline employees who took The Breakroom Quiz

127th of 304 rated insurance

Job description

Role Overview: The Senior Provider Network Operations Senior Data Analyst serves as a subject matter expert and key support resource within Provider Network Operations. This role is responsible for training new hires, keeping the team informed and prepared as process or system changes occur, supporting analysts with complex questions, and ensuring accurate, compliant, and timely processing of provider data, rosters, and provider files.
Work Arrangement:
  • Remote - This position is fully remote for candidates residing in Michigan. Occasional travel for meetings, training, or business needs may be required.

Responsibilities:
  • Serve as a go-to subject matter expert for Provider Network Operations processes, including incoming provider data, provider enrollment file completion, and Facets updates.
  • Train new hires and provide ongoing education to analysts to ensure the team remains knowledgeable, consistent, and prepared as business requirements, systems, reporting needs, or processes change.
  • Process and oversee complex provider data files, large rosters, provider enrollments, and related updates while ensuring information is entered accurately and maintained appropriately in Facets and other applicable systems.
  • Monitor analyst workloads, review processing quality, audit analyst work, identify coaching opportunities, and provide guidance to support accuracy, productivity, and adherence to established procedures.
  • Develop new ideas and recommend process improvements that strengthen data quality, streamline enrollment and roster workflows, and improve team effectiveness.
  • Ensure provider data is accurate, complete, and compliant with internal standards, business rules, and reporting requirements; research and resolve discrepancies in a timely and thorough manner.
  • Maintain strong working relationships with provider groups, internal business partners, and cross-functional teams to support provider enrollment, data integrity, issue resolution, and operational needs.
  • User Acceptance Testing (UAT)/Client Review & audit (fee schedule concentration), reviews requests prior to initial submission to EO, and claims post-production
  • Capitation reconciliations, building queries, and comparing membership
  • Internal business report development; engagement with regulatory reporting
  • BAM/claim reporting submission and analysis, depending on complexity
  • Perform additional duties and special projects as assigned.

Education & Experience:
  • Bachelor's degree or equivalent combination of education and relevant work experience.
  • 3 to 5 years of experience in data analysis, healthcare operations, provider network operations, provider data operations, or a related field.
  • Experience with provider enrollment and changes.
  • Experience developing reports and analyzing complex datasets.
  • Managed care or healthcare experience preferred
  • Knowledge of Facets or similar healthcare administration platforms.

Skills & Abilities:
  • Strong analytical and problem-solving skills with the ability to identify trends, root causes, and actionable insights.
  • Proficiency in Microsoft Office Suite, particularly Excel, Word
  • Ability to prioritize and manage multiple competing priorities and projects simultaneously in a fast-paced environment.
  • Strong attention to detail and commitment to data accuracy.
  • Excellent organizational and communication skills.
  • Patience and professionalism when training new hires, coaching analysts, and supporting team members through process or system changes.
  • Flexible, adaptable, and willing to adjust to changing business needs, priorities, and deadlines.
  • Strong team player with a collaborative approach and willingness to support others to meet team and department goals.
  • Ability to work independently while effectively collaborating with cross-functional teams.
  • Experience supporting regulatory reporting and compliance initiatives preferred.

What AmeriHealth Caritas employees say

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