Back Office Assistant Jobs in Raleigh, NC (NOW HIRING)

Summary:
At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing authentic hospitality and meaningful experiences to each and every guest.Hyatt is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry.
The Assistant Restaurant Manager will oversee the food and beverage areas within the hotel. Responsibilities may include scheduling, forecasting and training, ensuring compliance with federal, state and local laws as well as all operating procedures. This person may also coordinate special events at the hotel. The Assistant Restaurant Manager must have strong communication and analytical skills. Food and Beverage cost control experience is helpful.
We offer excellent benefits:
• 12 Free room nights after 90 days of service, Discounted and Friends & Family Room Rates upon hire
• Medical, Prescription, Dental and Vision Insurance after 30 days of employment
• 401K with company match
• Paid Vacation, sick days, new child leave and personal day
• Paid Family Bonding Time (8 weeks, primary caregiver; 2 weeks, supportive caregiver) and Adoption Assistance
• Tuition Reimbursement
• Relocation Package
• 50% discount in Crossroads
• 20% discount in gift shop (exception: jewelry, UNC items, alcohol)
• Employee Stock Purchase Plan
• Discounts at various retailers - Apple, AT&T, Verizon, Headspace and many more
Hyatt is an Equal Opportunity Employer-M/F/Veteran/Disability/Sexual Orientation/Gender Identity
Qualifications:
The Carolina Innseeks a qualified Assistant Restaurant Manager with a high level of guest-service skills and the ability to oversee the restaurant for full shifts.Applicant must have previous management experience and a strong organizational style with a keen eye for detail. Position includes the ability to handle the back office administrative duties including, scheduling, labor costs, managing POS systems, and the ability to understand P&L's.
Duties & Responsibilities
• Manage day to day operations, overseeing FOH staff.
• Provide our guests with a memorable experience in order to ensure their return.
• Be responsive to guest complaints or inquiries.
• Ensure that a quality product is being delivered to our guests.
• Be a leader to the team and provide constructive feedback.
• Deliver superior service and maximize customer satisfaction.
• Forecast and maintain inventory in a cost-efficient manner.
• Comply with safety and sanitationregulations. Maintain a high level of cleanliness in F&B outlets.
• Actively promote the company (product, services and promos).
• Create a positive work environment and maintain our company culture.
• Solve any issues that may arise (guests, staff, restaurant maintenance, etc.).
• Help to orchestrate large restaurant and hotel events.
• Attend Daily/Weekly in-person meetings with Upper Management.
• Orchestrate service audits for the team.
• Contribute to All-Staff Meetings and Trainings. Coach team on steps-of-service.
• Assist in interviewing process for new candidates.
• Assist in weekly scheduling and labor tracking.
• Complete monthly and quarterly inventory counts for beverage and restaurant equipment.
• Assist in Payroll preparation and processing.
• Complete daily financial reporting and logbook recaps.
• Keep updated files for SOP's and new beverage and menu items.
• Hold strong level of accountability for team. Assist in Documentation if and when it is need.
Requirements
• 3 years of experience as arestaurant or bar manager. Fine Dining preferred but not required.
• 5 years of overall restaurant experience. Front of House preferred.
• Strong food & beverage knowledge. Strong overall bar knowledge.
• Working knowledge of back office restaurant management software.
• Efficient in Microsoft Word and Excel.
• Experience with timeclock, payroll and point of sale systems.
• Must have availability without restrictions
Skills
• The ability to lead and motivate a team
• Managing all financial aspects of a restaurant
• Administrative efficiency
• Customer service
• Delegating tasks
• Managing time
• Ability to maintain level of accountability
Note:The Carolina Inn operates seven days a week, twenty-four hours a day and holidays such as Christmas, New Years, Easter, Mother's Day, Thanksgiving, Fourth of July or any other holidays are normal working days. Business levels will determine the amount of hours you work. Management retains the discretion to add and/or change the duties of this position at any time.