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How much do bachelor level call center counselor jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for bachelor level call center counselor in the United States is $19.96, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $23.08 per hour, depending on experience, location, and employer.

What is a bachelor level call center counselor?

Bachelor Level Call Center Counselors are professionals who provide support, guidance, and crisis intervention to individuals over the phone or through other remote communication channels. They typically hold at least a bachelor's degree in psychology, social work, counseling, or a related field. Their responsibilities include assessing callers' needs, offering emotional support, providing referrals to resources, and following protocols for emergency situations. These counselors often work for mental health hotlines, employee assistance programs, healthcare organizations, or community services. Their role is crucial in connecting people to immediate help and ongoing support.

What skills and qualifications are needed to thrive as a bachelor level call center counselor?

To thrive as a Bachelor Level Call Center Counselor, you need a bachelor's degree in psychology, social work, or a related field, along with fundamental counseling and crisis intervention skills. Familiarity with call management software, electronic case documentation systems, and sometimes certifications in crisis counseling or mental health first aid are typically required. Strong active listening, emotional resilience, and effective communication are essential soft skills for building rapport and supporting clients in distress. These skills and qualities ensure counselors can provide timely, empathetic, and effective support while maintaining professional standards in a high-pressure environment.

What are common challenges faced by bachelor level call center counselors, and how can they be managed?

Bachelor Level Call Center Counselors often encounter high call volumes, emotionally charged conversations, and the need to quickly assess and address clients’ concerns. Managing stress while maintaining empathy and professionalism is crucial. Many organizations offer regular supervision, peer support, and ongoing training to help counselors develop coping strategies and resilience. Building strong communication skills and practicing self-care can also help mitigate burnout and ensure high-quality service to callers.

Can I work in a bachelor level call center counselor without experience?

Bachelor level call center counselor positions often do not require prior experience, as employers may provide on-the-job training. However, strong communication skills, basic computer knowledge, and a customer service mindset are typically important for success in this role.
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Bachelor Level Call Center Counselor jobs near you
Infographic showing various Bachelor Level Call Center Counselor job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 90% Full Time, 7% Part Time, and 2% Contract. Highlights an 90% Physical, 4% Hybrid, and 6% Remote job distribution, with an average salary of $41,520 per year, or $20 per hour.

CRISIS CALL CENTER PART-TIME WEEKEND DAY SUPERVISOR

Mental Health Association in Orange County, NY

Middletown, NY • On-site

$29/hr

Part-time, Per diem

PTO

Re-posted 15 days ago

Job description

Description

Title:   Crisis Call Center Part Time Weekend Supervisor

Reports to:  CCC Program Manager 

 Job Objectives: 

Under the direction of the Crisis Call Center Program Manager, assist with the oversight of the Crisis Call Center Counselors during their assigned weekend shifts. 

Part-Time Weekend Day Supervisor provides direct administrative supervision to Crisis Call Center counselors and is responsible for overseeing the delivery of Text4Teens services during the weekend.

Perform duties while actively promoting an environment consistent with MHA's Cultural Equity Policy and WELCOME Orange.


Responsibilities: 

Provide administrative, and technical supervision to individuals answering the calls or texts (i.e. clinical counselor, counselor, per diem, and volunteers/interns). Provide coaching where necessary, identify areas of improvement, and make recommendations for remediation in consultation with Crisis Call Center Program Manager.

Provide supervision with staff counselors including monthly supervisions and annual reviews.

Provide coaching where necessary, identify areas of improvement, and make recommendations for remediation in consultation with Crisis Call Center Program Manager.

Responsible for prioritizing work and delegating tasks to ensure proper coverage.

Oversight of the Text4Teens services. 

Responsible for On-Call coverage one as needed. 

Responsible for monitoring and/or completing required data collection, statistical, and program reports.

Responsible for the general oversight of the Crisis Call Center during the Crisis Call Center Program Manager's absence.

Ensure compliance of staff, per diem and volunteers/interns during your shift to ensure program standards, policies, procedures, and guidelines are followed.

Responsible for prioritizing work and delegating tasks to ensure proper coverage of functions. (i.e., assist as part of a team in the overall management of call flow and Text4Teens).

Answer crisis calls when needed.

Provide "real time" support to Crisis Call Center Counselors experiencing difficulties on calls and handle escalated caller inquiries promptly and professionally when necessary.

Initiate debriefing sessions with Crisis Call Center Counselors, and volunteers/interns after they have taken a difficult call, text or when they need additional support.

Oversight of the Crisis Call Center resource directories.

Collaborate with Program Manager and Crisis Call Center Clinical Counselors and Counselors in de-escalation of caller contacts that warrant supervisory intervention (through coaching of crisis call center counselors and/or contact with caller).

Complete weekly, monthly and quarterly reports and listen to call audio as indicated for quality improvement and operations to Program Manager.

Assist with training new staff, volunteers/interns and provide on-going supervision/coaching during shift.

Maintain responsibility for meeting service levels and maintaining efficient operations during assigned shift.

Work with Program Manager to develop and ensure efficient dissemination of all core training requirements, policy and program changes and assist with implementation of new programs.

Ensures HIPAA laws and MHA confidentiality policies are followed.


Requirements

Qualifications:

Master's in Social Work, Master's in Mental Health Counseling, OR Masters in a related field. 

o Two years-experience with the practice of assessment and crisis management/intervention.

o Minimum of 2 years of supervisory experience required. 

OR has bachelor's degree working towards your master's degree.

o Two years-experience with the practice of assessment and crisis management, intervention.

o Minimum of 3 years of supervisory experience required. 

Superior supervisory skills as evidenced by being organized, self-motivated, effective time management and can coordinate multiple tasks simultaneously.

Bilingual Spanish/English preferred.

Courteous, empathic, and professional manner.

Excellent interpersonal skills.

Excellent tact and diplomacy.

Ability to work efficiently in a team setting, with collaborative partners and in a high-paced environment.

Working knowledge of Motivational Interviewing and Strength-Based approaches.

Knowledge of human service resources, that include, but are not limited to: mental health, substance use, physical disabilities, physical health and developmental disability resources in Orange County, New York.

Effective written and oral communication skills.

Ability to maintain professional demeanor when handling crisis and ventilation contacts.

Ability to exercise sound judgment under crisis situations and to abide by regulations regarding confidentiality.

Efficiency with information-gathering, problem solving, and conflict-resolution.

Ability to adapt and be flexible to changes in protocol and program needs.

Proficiency in Excel and Microsoft Word required.

Valid Driver's License and ability to drive with current driving record acceptable for agency insurance coverage.


Other Duties:

Duties outlined above are intended to describe the essential job functions, the general supplemental functions and the essential requirements for the performance of this job. It is not an exhaustive list of all duties, responsibilities and requirements of a person so classified. Other functions may be assigned, and management retains the right to add or change the duties at any time.

Duties are subject to change based upon the final design/model of the Orange County Crisis Call Center.

Terms of employment/benefits:

Sixteen (16) hours per week. Hiring for 11:00am-7:00pm (hours may vary to meet the demand of the center) Saturday and Sunday.

Schedule may require irregular work hours due to the nature of operating 24 hours/7 days a week Crisis Call Center and it is expected that you will work the holiday if it falls on your assigned shift. 

Locations: Emergency Service Center in Goshen (22 Wells Farm Road, Goshen, NY) and Mental Health Association in Orange County, Inc. in Middletown (73 James P. Kelly Way, Middletown, NY).

Paid holidays, PTO, Wellness, and sick leave according to MHA Policy.

6-Week Mandatory new hire training required, which hours may differ than those hired to work.

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