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At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

The Vended Application Expert provides expertise across all major functions in their area(s) of the business and delivers product features utilizing vended software, particularly ERP applications, by applying knowledge of the application’s functionality and client business processes. The role creates technical and process designs and configures vendor software for the highly complex new or existing enterprise-wide and business-unit applications and maintenance efforts. The VAA Expert knows vendor feature roadmaps and capabilities and leverages developer groups and support processes to gain insight and provide direction.

The Vended Application Expert is responsible for implementing, configuring, and operating the applications and platforms that support Allstate's engineering and business teams. This role owns the lifecycle of these systems, ensuring they are integrated effectively, secured properly, and maintained to meet enterprise standards and customer needs.

They work closely with engineering teams to support reliable operations, streamline workflows, and improve how applications interact with Allstate's cloud platforms. They handle operational tasks, troubleshoot issues, coordinate enhancements, and ensure SLAs are consistently met. They also contribute to building and improving the tools and processes that enable teams to use these applications efficiently.

The Vended Application Expert demonstrates strong engineering practices, drives automation and reliability improvements, and helps elevate the overall efficiency of the systems they manage. They play a key role in ensuring the applications remain stable, compliant, and aligned with Allstate's technology strategy.

Key Responsibilities

• Designs, builds, manages, and operates the infrastructure and configuration of the platform infrastructure and application environments with a focus on automation and infrastructure as code.
• Leads a team in engineering practices around test driven and continuous delivery of infrastructure.
• Designs, builds, manages, and operates the continuous delivery framework and tools, manages, and automates the lifecycle of the different platform components.
• Designs, builds, manages, and operates the infrastructure as a service layer (hosted and cloud-based platforms) that supports the different platform services.
• Develops comprehensive monitoring solutions to provide full visibility to the different platform components using tools and services like Datadog, New Relic, Azure Monitor, and other similar tools.
• Develops a log analytics solution to provide logging-as-a-service to hosted applications based on open-source solutions.
• Integrates different components and develop new services with a focus on open source to allow a minimal friction developer interaction with the platform and application services.
• Evaluates performance trends and expected changes in demand and capacity; and establish the appropriate scalability plans.
• Identifies and troubleshoots any availability and performance issues at multiple layers of deployment, from hardware, operating environment, network and application.
• Recommends and maintains technology related policies and procedures.

Experience

• 7 or more years of experience (Preferred).
• In lieu of the above education requirements, an equivalent combination of education and experience may be considered.

Technical Skills

• Deep level of understanding of Microsoft Entra ID and its relationship between Azure and M365.
• Deep level of understanding of Azure Management Groups and Policy.
• Deep level of understanding of Azure Regions, Availability Zones, VNets, Private Endpoints and Express Route.
• Minimum 5 years' experience with Azure Cloud Services.
• Experience with GCP services such as Compute, IAM, Networking, and image management.

Functional Skills

• Experience in Infrastructure Engineering, Infrastructure Operations, and Application Knowledge.
• Experience in testing and programming.
• Able to mentor team members on the various engineering practices including extreme programming, product mindset, cloud/as-a-service approach, and infrastructure as code.
• Solid background in Software Development / Projects and building Cloud (Azure) Solutions.
• Willingness and competence in producing necessary changes in our infrastructure and processes.
• Ability to work in an Extreme Programming environment and must be willing to work in a paired programming/engineering model.
• Able to facilitate diverse teams, multi-task, and work under pressure to meet aggressive schedule targets.
• Able to work effectively across organizational and geographical boundaries.
• Identify creative solutions for technical support issues.
• Able to communicate effectively across groups of diverse backgrounds.
• Ability to present ideas and solutions with clarity to various levels.

Skills

Availability Management, Azure ExpressRoute, Azure Monitor, Business Processes, Cloud IAM, Datadog, Endpoint Management, ERP Applications, Functional Designs, Google Cloud Platform (GCP), Group Policy Management, Image Management, Infrastructure Engineering, Integration Testing, IT Networking, Microsoft Azure Cloud Services, Microsoft Entra ID (Azure Active Directory), Microsoft Office 365, New Relic, Product Features, Terraform (Software)

Compensation

Base compensation offered for this role is $120,000.00 - $185,000.00 annually and is based on experience and qualifications.
*** Total compensation for this role is comprised of several factors, including the base compensation outlined above, plus incentive pay (i.e., commission, bonus, etc.) as applicable for the role.

The candidate(s) offered this position will be required to submit to a background investigation.

Joining our team isn't just a job - it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger - a winning team making a meaningful impact.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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To view the "EEO Know Your Rights" poster click "here". This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs.

To view the FMLA poster, click "here". This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.

It is the Company's policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee's ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.

Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse. Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs.

When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating. Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.