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Axiom Real Time Metrics Jobs (NOW HIRING)

TELUS Digital

WFM Real Time Analyst

Las Vegas, NV · On-site

Monitor real time metrics (attendance & schedule adherence, average handle time- AHT, automatic call distribution- ACD- talk time, after call work- ACW) to ensure proper staffing levels and ...

Robert Half

Real Time Analyst

Hopkins, MN · Remote

$20 - $31.25/hr

We are looking for a Real Time Analyst to support contact center performance through active ... metrics, staffing concepts, and day-of-operation performance management. • Experience using ...

Zoro

Real Time Specialist

Chicago, IL · On-site

$17.25 - $21.75/hr

The Call Center Workforce Management (WFM) Real-Time Specialist will partner with the Workforce ... An understanding and ability to report metrics like service level, occupancy, shrinkage, staffing ...

Zoro

Real Time Specialist

Chicago, IL · On-site

The Call Center Workforce Management (WFM) Real-Time Specialist will partner with the Workforce ... An understanding and ability to report metrics like service level, occupancy, shrinkage, staffing ...

Shell

Real Time Scheduling Analyst

San Diego, CA

$86K - $128K/yr

Interface with in-house Trading Software to develop real-time asset and trader performance metrics * Collaborate on performance management, root-cause analysis, and review strategies accordingly

Revelyst

Senior Firmware Engineer - Real Time

San Diego, CA · On-site

$120K - $150K/yr

Strong understanding of real-time systems and performance metrics such as latency, throughput, and timing constraints in embedded applications. Strongly desired: * FPGA design and development using ...

Lantern

Workforce Management Analyst

Dallas, TX

Real-Time Monitoring * Continuously monitor real-time metrics using WFM/telephony systems, and convert performance signals into prioritized actions. * Identify variance drivers using short-interval ...

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Axiom Real Time Metrics information

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How much do axiom real time metrics jobs pay per hour?

As of Jun 17, 2026, the average hourly pay for axiom real time metrics in the United States is $18.50, according to ZipRecruiter salary data. Most workers in this role earn between $13.46 and $19.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Clinical Data Manager at Axiom Real Time Metrics, and why are they important?

To thrive as a Clinical Data Manager at Axiom Real Time Metrics, you need a strong background in life sciences, data management principles, and experience with clinical trials, often supported by a relevant degree. Familiarity with electronic data capture (EDC) systems, clinical trial management systems (CTMS), and certifications such as CDM or SAS programming are highly valuable. Excellent attention to detail, problem-solving abilities, and effective communication skills help ensure data integrity and successful team collaboration. These skills are essential for managing accurate, regulatory-compliant clinical data crucial to the success of clinical research projects.

What is the difference between Axiom Real Time Metrics vs Data Analyst?

AspectAxiom Real Time MetricsData Analyst
Primary FocusReal-time data monitoring and metrics analysisData interpretation, reporting, and insights
Skills & CertificationsData analytics tools, real-time data systems, certifications in data managementStatistical analysis, SQL, Excel, often with a degree in data science or related fields
Work EnvironmentOperations centers, IT departments, industries requiring immediate data insightsOffice settings, research teams, business intelligence units

While both roles involve data analysis, Axiom Real Time Metrics specialists focus on monitoring and analyzing live data streams for immediate decision-making, whereas Data Analysts interpret historical data to generate reports and insights for strategic planning.

What types of projects and clients does a team member at Axiom Real Time Metrics typically work with?

At Axiom Real Time Metrics, team members commonly work with clients in the biotechnology, pharmaceutical, and medical device sectors, supporting clinical trial data management and analytics. Projects often involve collaborating with cross-functional teams to implement electronic data capture (EDC) solutions and ensure regulatory compliance. You will likely interact closely with clinical operations, project management, and technical teams to deliver tailored data solutions for each client's unique needs. This collaborative approach provides valuable exposure to a variety of therapeutic areas and project scales, offering significant learning and professional growth opportunities.

What is Axiom Real Time Metrics?

Axiom Real Time Metrics is a company that provides cloud-based clinical trial management solutions to the life sciences industry. Their platform offers tools for data management, electronic data capture, and project oversight, making clinical trials more efficient and compliant. Axiom supports pharmaceutical, biotech, and medical device companies by streamlining data collection and reporting processes. Their services help ensure regulatory compliance, improve data quality, and accelerate time-to-market for new therapies.
More about Axiom Real Time Metrics jobs
What states have the most Axiom Real Time Metrics jobs? States with the most job openings for Axiom Real Time Metrics jobs include:
What job categories do people searching Axiom Real Time Metrics jobs look for? The top searched job categories for Axiom Real Time Metrics jobs are:
Axiom Real Time Metrics jobs near you
Infographic showing various Axiom Real Time Metrics job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $38,477 per year, or $18.5 per hour.

WFM Real Time Analyst

TELUS Digital

Las Vegas, NV • On-site

Full-time

Posted 24 days ago

TELUS Digital rating

7.6

Company rating: 7.6 out of 10

Based on 20 frontline employees who took The Breakroom Quiz

91st of 204 rated it services

Job description

Description
Last day to apply: Sunday, May 24th 2026 by 11:59 PM
Position overview
As a Real Time Analyst you use your expertise to monitor and analyse real time/ intraday operations performance. You verify attendance and produce intraday reporting to ensure service level agreements are met.
Key responsibilities
  • Monitor real time metrics (attendance & schedule adherence, average handle time- AHT, automatic call distribution- ACD- talk time, after call work- ACW) to ensure proper staffing levels and compliance with the account's service level agreements
  • Provide real-time performance reports (aux activities, hold time, after call usage) and post mortem reports to Operations leaders in the established cadence
  • Proactively communicate intraday challenges impacting service level agreements to Operation leaders in support required actions
  • Support communication with team leaders and frontline team members

Core competencies
  • Giving support, focusing on customers, embracing technology, managing self-development

Leadership competencies
  • N/A no people management accountabilities

Functional competencies
  • Knowledge of real time monitoring and reporting
  • Analytical and problem solving skills
  • Ability to work in a fast paced environment
  • Ability to solve problems in straightforward situations, analyzing possible solutions from experience, judgement and precedents

Qualifications
  • 8+ months of work experience in contact center; workforce management experience is a plus
  • High school degree
  • CEFR B1-B2 English (oral/ written) (Or as in SOW)

About Company:
TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.
We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.
Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX™, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.
Equal Opportunity Employer Statement
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.

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